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Customer Operations Associate Jobs in Maryland (NOW HIRING)

Aerotek

Business Operations Associate

Hanover, MD · On-site

$45K/yr

Building customer relationships, conflict resolution, professionalism, detail oriented, strong ... Essential Functions of the Business Operations Associate: • Management of customer accounts ...

Aerotek

Business Operations Associate

Hanover, MD · On-site

$21.63/hr

The BOA is proficient in the managementand collection of customer accounts receivable as well as contractor payroll. Qualities include: Buildingcustomer relationships, conflict resolution ...

Potomac

Operations Associate

Bethesda, MD · On-site

$60K - $80K/yr

Summary We're looking for an Operations Associate to scale efficient processes for our fast-growing ... Ensure all client and account data in Orion, Zoho CRM, and custodial systems is accurate ...

Maersk

CHB Operations Associate

Baltimore, MD · On-site

$56K - $60K/yr

As a CHB Operations Associate , you play a critical role in ensuring our customers' imports move smoothly, compliantly, and on time. You will manage endtoend customs brokerage operations for a ...

HIAS Inc

People Operations Associate

Silver Spring, MD

$60K - $65K/yr

HIAS seeks a People Operations Associate to support administrative tasks and services supporting ... They should be a driven individual with excellent communication and customer service skills, and a ...

Maersk

CHB Operations Associate

Baltimore, MD · On-site

$56K - $60K/yr

As a CHB Operations Associate , you play a critical role in ensuring our customers' imports move smoothly, compliantly, and on time. You will manage end-to-end customs brokerage operations for a ...

HIAS Inc.

People Operations Associate

Silver Spring, MD

$60K - $65K/yr

HIAS seeks a People Operations Associate to support administrative tasks and services supporting ... They should be a driven individual with excellent communication and customer service skills, and a ...

HIAS Inc

People Operations Associate

Silver Spring, MD · On-site

$60K - $65K/yr

HIAS seeks a People Operations Associate to support administrative tasks and services supporting ... They should be a driven individual with excellent communication and customer service skills, and a ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Maryland

Customer Operations Associate information

See Maryland salary details

$9

$24

$48

How much do customer operations associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer operations associate in Maryland is $24.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $26.59 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What are the most commonly searched types of Customer Operations jobs in Maryland? The most popular types of Customer Operations jobs in Maryland are:
What are popular job titles related to Customer Operations Associate jobs in Maryland? For Customer Operations Associate jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Customer Operations Associate jobs in Maryland look for? The top searched job categories for Customer Operations Associate jobs in Maryland are:
What cities in Maryland are hiring for Customer Operations Associate jobs? Cities in Maryland with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Maryland as of August 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $51,900 per year, or $25 per hour.

Overnight Operations Associate

Clark Associates

Baltimore, MD • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Clark Associates rating

8.0

Company rating: 8.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

115th of 415 rated retail wholesalers

Job description

Operations Associate

The Operations Associate with The Restaurant Store is responsible for assisting the Product Lifecycle Manager with all aspects of daily material handling in a retail branch location. The Operations Associate will achieve a variety of operational goals through effective receiving, stocking, and presentation strategies that align with the goals of our sales, merchandising, order fulfillment, and inventory teams.

Job Location: 121 Kane St., Baltimore, MD 21224

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Execute efficient receiving and put-away of incoming stock using pallet jacks, carts and/or powered equipment
  • Ensure a high level of organization and neatness while completing daily restocking tasks
  • Communicate effectively with the Merchandising and Inventory teams to sufficiently stock products in correct merchandising locations within the branch
  • Communicate effectively with the Product Lifecycle Manager to address any operational issues
  • Rotate stock (FIFO) and pull damaged and expired products as needed
  • Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals
  • Maintain the overall cleanliness of the store

Work Hours

3rd Shift: Monday night - Friday night 10pm-6:30am

Physical Requirements

  • Work is performed while standing and/or walking, up to and including 9 hours/day.
  • Requires the ability to communicate effectively using speech, vision, and hearing.
  • Requires the regular use of hands for simple grasping and fine manipulations.
  • Requires regular bending, squatting, crawling, climbing, and reaching.
  • Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.

Qualifications

Experience

  • Demonstrated knowledge of our business model and a strong work ethic
  • Basic customer service skills and ability to function well with coworkers
  • Strong verbal communication skills and ability to think critically
  • Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

  • Business Proficiency in English is required

What Clark Associates employees say

Pay

Benefits

Hours and flexibility

Workplace

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