Network Operations Associate Jobs in Maryland (NOW HIRING)

Job Summary:
NTT DATA North America is seeking a highly experienced Network Operations Center Manager to lead a 24x7x365 operations center supporting mission-critical public sector networks. The role requires strong expertise in networking and fiber technologies, along with program management skills to ensure operational excellence and drive strategic improvements.
Responsibilities:
• Direct daily operations of the 24x7x365 NOC.
• Ensure all incidents, service requests, and outage events are handled in accordance with SLAs.
• Maintain operational discipline, documentation accuracy, and real-time service visibility.
• Supervise NOC staff, shift leads, analysts, and escalation resources.
• Oversee monitoring coverage, alert accuracy, and event correlation.
• Approve and enforce NOC SOPs, alerting rules, and ticketing workflows.
• Coordinate with Engineering, Service Assurance, Firewall teams, ISP/OSP field teams, and DoIT.
• Lead response efforts for Priority 1 and Priority 2 incidents.
• Deliver operational reports, KPIs, and executive dashboards.
• Oversee NOC training programs, certification paths, and competency development.
• NOC and Team Leadership - Manage and schedule 24x7x365 NOC and maintenance staff, ensuring training, readiness and performance accountability.
• Incident Management - Direct detection, escalation and resolution of incidents, lead incident bridges and coordinate restoration efforts.
• Service Continuity and SLA Compliance - Facilitate uninterrupted network operations and maintain service levels through proactive monitoring and issue mitigation.
• Maintenance and Change Management - Plan, coordinate and execute scheduled maintenance activities, lead change management process with proper approvals and testing.
• Problem Management - Conduct Root Cause analyses (RCAs) and implement permanent corrective actions to prevent recurrence.
• Provisioning and Implementation Oversight - Manage deployment of new services, circuits and network devices and ensure quality and timeliness.
• Performance Monitoring and Reporting - Track and analyze network KPIs, maintain performance dashboards for internal and customer reporting.
• Continuous Improvement - Implement process improvements and introduce tools/automation to enhance operational efficiency.
Qualifications:
Required:
• Minimum 5 years as an IT Operations Center Manager.
• Minimum 10 years of experience in network operations, including at least 5 years managing a Net Operations Center (NOC) or similar 24x7X365 operations team.
• Minimum 5 years monitoring and managing configuration of 500+ network devices.
• Minimum 5 years monitoring and managing a virtual server environment.
• Strong technical expertise in networking and fiber technologies.
• Current ITIL Foundation certification. One Intermediate-level ITIL certification preferred.
• Must possess a bachelor’s degree in computer science, information systems or related field. Equivalent work experience of five (5) years may be substituted for a degree.
• At least five (5) years of experience in network operations, monitoring, troubleshooting and/or provisioning, including at least two (2) years in a managerial or supervisory role.
• Proven leadership of 24x7x365 enterprise-class operations.
• Strong understanding of ITIL best practices, incident management and service operations.
• Strong technical expertise in networking and fiber technologies.
Preferred:
• PMP (Project Management Professional) or PgMP (Program Management Professional).
• Cisco Certifications (CCNP, CCIE) for advanced networking expertise.
• CompTIA Network+, Security+, or CySA+ for foundational and security knowledge.
• Fiber Optic Technician Certification (CFOT or equivalent).
• AWS Certified Solutions Architect or Azure Network Engineer Associate for cloud networking.
• Certified Information Systems Security Professional (CISSP) for security leadership.
Company:
NTT DATA, Inc. is a trusted global innovator of business and technology services. Founded in 1988, the company is headquartered in Plano, USA, with a team of 10001+ employees. The company is currently Late Stage.