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Customer Operations Associate Jobs in Indian Head, MD

ChargeLab

Operations Associate

Washington, DC

ChargeLab's Operations team is responsible for rapidly deploying chargers for customers, leveraging ... The Operations team is looking for an Operations Associate who will lead the growth of the company ...

ChargeLab

Operations Associate

Washington, DC · On-site

ChargeLab's Operations team is responsible for rapidly deploying chargers for customers, leveraging ... The Operations team is looking for an Operations Associate who will lead the growth of the company ...

Nooks

Site Operations Associate

Arlington, VA

Key Responsibilities Customer & Site Experience * Own the front-of-house experience for every ... Own day-to-day office operations: keep supplies, badges, keycards, and conference rooms stocked and ...

Nooks

Site Operations Associate

Arlington, VA · On-site

Key Responsibilities Customer & Site Experience * Own the front-of-house experience for every ... Own day-to-day office operations: keep supplies, badges, keycards, and conference rooms stocked and ...

CloudKitchens

Facility Operations Runner

Alexandria, VA · On-site

$15 - $19/hr

As a Facility Operations Associate, you'll ensure seamless food order flow, handle admin tasks, troubleshoot issues, and deliver top-notch customer service. About the Role: * Organize and transport ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Indian Head, MD

Customer Operations Associate information

See Indian Head, MD salary details

$10

$27

$54

How much do customer operations associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer operations associate in Indian Head, MD is $27.56, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $29.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What job categories do people searching Customer Operations Associate jobs in Indian Head, MD look for?

The top searched job categories for Customer Operations Associate jobs in Indian Head, MD are:

What cities near Indian Head, MD are hiring for Customer Operations Associate jobs?

Cities near Indian Head, MD with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Indian Head, MD as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $57,319 per year, or $27.6 per hour.

Associate II, Customer and Branch Operations

Chamberlain Group

Washington, DC • On-site

$22.45 - $34.28/hr

Full-time

Retirement

Posted 4 days ago

Job description

Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees-whether in one of our branches nationwide or at our corporate office-are committed to serving our customers and supplier partners with dedication and expertise.

Associate II, Warehouse Overview:

  • Perform all warehouse tasks utilizing standard work and policies in order to ensure highest levels of safety and quality
  • Assist customers with order pickup; complete deliveries of inventory to customer locations; provide basic customer service functions
  • May perform basic modifications to parts of customer products per specified requirements
  • Oversight of outbound shipment processes
  • Assist with handling incoming telephone inquiries, and other administrative duties as requested
  • Ensure a clean and safe working environment as well as the safety and security of all employees by following all safety and company standards
  • Operate warehouse equipment in a safe and efficient manner in order ensure little to no accidents
  • Contribute and implement process suggestions in order to continuously improve warehouse operations
  • Identify deviations in the process and immediately notify supervisor in order to correct issue
  • Report company equipment and infrastructure damage to ensure repairs occur in order to minimize safety risk
  • This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed
  • Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
  • Protect CPSG's reputation by keeping information confidential
  • Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
  • Contribute to the team effort by accomplishing related results and participating on projects as needed

Associate II, Warehouse Qualifications:

  • High School Diploma or GED Equivalent; Forklift Certification
  • 3+ years in a high volume warehouse environment
  • Ability to Read and Write in English
  • Valid driver's license
  • Preferred Qualifications: Prior welding/torch experience, Proficiency in Spanish
  • Ability to lift up to 50 pounds and push/pull up to 100 pounds
  • Ability to stand, walk, and sit up
  • Ability to use hand to finger, handle, or feel
  • Ability to climb or balance
  • Ability to stoop, kneel, bend, crouch, or crawl
  • Ability to reach with hands and arms
  • Ability to talk or hear
The pay range for this position is $22.45 - $34.28/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com.


NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.

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