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Customer Operations Associate Jobs in Silver Spring, MD

Aerotek

Business Operations Associate

Hanover, MD · On-site

$21.63/hr

The BOA is proficient in the managementand collection of customer accounts receivable as well as contractor payroll. Qualities include: Buildingcustomer relationships, conflict resolution ...

Aerotek

Business Operations Associate

Hanover, MD · On-site

$45K/yr

Building customer relationships, conflict resolution, professionalism, detail oriented, strong ... Essential Functions of the Business Operations Associate: • Management of customer accounts ...

Capital One

Associate, Fraud Operations

Mclean, VA

Associate, Fraud Operations This role sits at the operational center of how our Travel platform manages risk, prevents losses, and protects our customers. Our Fraud and Risk platforms are the shield ...

ChargeLab

Operations Associate

Washington, DC · On-site

ChargeLab's Operations team is responsible for rapidly deploying chargers for customers, leveraging ... The Operations team is looking for an Operations Associate who will lead the growth of the company ...

Capital One

Associate, Fraud Operations

Mclean, VA · On-site

Associate, Fraud Operations This role sits at the operational center of how our Travel platform manages risk, prevents losses, and protects our customers. Our Fraud and Risk platforms are the shield ...

ChargeLab

Operations Associate

Washington, DC · On-site

ChargeLab's Operations team is responsible for rapidly deploying chargers for customers, leveraging ... The Operations team is looking for an Operations Associate who will lead the growth of the company ...

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Customer Operations Associate information

See Silver Spring, MD salary details

$9

$26

$52

How much do customer operations associate jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for customer operations associate in Silver Spring, MD is $26.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $28.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are popular job titles related to Customer Operations Associate jobs in Silver Spring, MD?

For Customer Operations Associate jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Silver Spring, MD look for?

The top searched job categories for Customer Operations Associate jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Operations Associate jobs?

Cities near Silver Spring, MD with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Silver Spring, MD as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $55,323 per year, or $26.6 per hour.

Technical Customer Operations Associate

Bethesda, MD • On-site

otelier.io
See more jobs at otelier.ioexternal

Full-time

Posted 20 days ago

Job description

Description:

Otelier is looking for a detail-oriented and proactive Technical Customer Operations Associate to support our Technical Customer Operations (TCO) team. This role helps ensure reliable customer support, smooth operational delivery, and effective data monitoring across hotel technology environments. 

Responsibilities 

  • Monitor systems, integrations, data flows, and operational dashboards to identify potential issues before they impact customers. 
  • Support the Technical Customer Operations (TCO) team with daily operational tasks, project deliveries, customer support activities, and internal coordination. 
  • Troubleshoot technical issues, investigate root causes, and provide timely, accurate support to customers and internal stakeholders. 
  • Collaborate with Customer Success, Engineering, Product, and other internal teams to resolve customer queries efficiently and improve the overall customer experience. 
  • Perform proactive data management activities, including reviewing data quality, validating customer data, identifying inconsistencies, and supporting corrective actions. 
  • Maintain accurate documentation of technical support cases, resolutions, monitoring findings, and recurring issues. 
  • Ensure adherence to Service Level Agreements (SLAs) while maintaining strong customer relationships and clear communication. 
  • Continuously learn Otelier products, hospitality technology workflows, and support best practices to improve operational processes. 
Requirements:

Requirements 

  • Strong written and verbal communication skills in English, with the ability to document information clearly and interact effectively with customers and internal teams. 
  • Required experience or working knowledge of SQL, including querying, reviewing, and validating data. 
  • Comfortable working in a team-oriented, customer-focused environment. 
  • Highly self-motivated, detail-oriented, analytical, and proactive in identifying and resolving issues. 
  • Capable of prioritizing tasks efficiently in a fast-paced, high-pressure setting. 
  • Currently pursuing a BSc in IT, Computer Science, Information Systems, or a related field from a recognized institution. 
  • Knowledge or experience with MongoDB and Python is a plus. 
  • Willingness to work in a 24x7x365 shift schedule. 

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