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Customer Operations Associate Jobs in Columbus, OH

JCPenney

Operations Associate - Polaris Mall

Columbus, OH · On-site

$12 - $15/hr

Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one ...

Zipline Logistics

Carrier Sales Rep

Columbus, OH · On-site

As an operations associate, it is most important that you possess attention to detail ... You will be responsible for coordinating transportation services for a variety of customers with ...

Zipline Logistics

Carrier Sales Rep

Columbus, OH · On-site

As an operations associate, it is most important that you possess attention to detail ... You will be responsible for coordinating transportation services for a variety of customers with ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Columbus, OH

Customer Operations Associate information

See Columbus, OH salary details

$9

$24

$48

How much do customer operations associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer operations associate in Columbus, OH is $24.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $26.49 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What are the most commonly searched types of Customer Operations jobs in Columbus, OH? The most popular types of Customer Operations jobs in Columbus, OH are:
What are popular job titles related to Customer Operations Associate jobs in Columbus, OH? For Customer Operations Associate jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Customer Operations Associate jobs in Columbus, OH look for? The top searched job categories for Customer Operations Associate jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Customer Operations Associate jobs? Cities near Columbus, OH with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Columbus, OH as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $51,651 per year, or $24.8 per hour.

Customer Care and Recovery Associate

Customer Operations

Columbus, OH • On-site

$18 - $27.06/hr

Full-time

Re-posted 7 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you excel at building rapport over the phone and turning challenging conversations into positive outcomes? At Spectrum, you’ll connect with customers to resolve overdue accounts, using your communication and problem-solving skills to help minimize bad debt. Your work will directly support Spectrum's commitment to providing exceptional service and financial stability.

WORK LOCATION

1600 Dublin Road

Columbus, Ohio 43215

(Not a Remote or Work-From-Home position.)


How You’ll Make an Impact

  • Contact customers by phone to resolve and collect on accounts overdue between 42 and 49 days.
  • Research account details and investigate debt situations to ensure accurate resolution.
  • Maintain up-to-date knowledge of federal, state and local regulations along with internal policies.
  • Respond to incoming customer inquiries regarding unpaid debt and offer clear information.
  • Demonstrate professionalism and friendliness during every customer interaction.
  • Take decisive action based on transaction characteristics to facilitate effective debt collection.
  • Solid understanding of basic accounting, bookkeeping, mathematics and general office procedures.
  • Detail oriented with strong verbal, written and interpersonal communication abilities.
  • Capable of exercising sound judgment in billing disputes.
  • Skilled in negotiation and influencing outcomes.
  • Able to resolve difficult and escalated issues effectively.
  • Strong problem-solving skills for variable situations.
  • Ability to work independently with minimal supervision.
  • Capable of interpreting instructions in written, oral, diagram or schedule form.
  • Consistent and punctual attendance.
  • Support additional business needs as assigned to help achieve team goals.

What You’ll Bring to Spectrum


Required Qualifications


Education

  • High School diploma or General Educational Development (GED) Certification.

Preferred Qualifications

Experience

  • 0-2 years of related work experience or training in collections, accounting or customer service.

Skills

  • Skilled in using telephone systems.
  • Bilingual (English/Spanish) ability preferred but not required.
  • Proficient with Microsoft Office (Excel).

#LI-FB1
CCO203 2026-79694 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $18.00 and $27.06. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $12,000.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You’ll Bring to Spectrum


Required Qualifications


Education

  • High School diploma or General Educational Development (GED) Certification.

Preferred Qualifications

Experience

  • 0-2 years of related work experience or training in collections, accounting or customer service.

Skills

  • Skilled in using telephone systems.
  • Bilingual (English/Spanish) ability preferred but not required.
  • Proficient with Microsoft Office (Excel).
Employment Type: Full Time

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