ZipRecruiter

Log In

1

Customer Operations Associate Jobs in Springfield, OH

Carmax

Business Operations Associate

Dayton, OH

$15.50 - $30.70/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Gopuff

Operations Associate, Dayton, #70

Dayton, OH · On-site

$13.45/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

Gopuff

Operations Associate, Dayton, #70

Dayton, OH

$13.45/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

Gopuff

Operations Associate, Dayton, #70

Dayton, OH

$13.45/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials--day and night, rain or shine. We're ...

next page

Showing results 1-20

All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Springfield, OH

Customer Operations Associate information

See Springfield, OH salary details

$8

$23

$45

How much do customer operations associate jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for customer operations associate in Springfield, OH is $23.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $24.66 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What cities near Springfield, OH are hiring for Customer Operations Associate jobs? Cities near Springfield, OH with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Springfield, OH as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,167 per year, or $23.2 per hour.

Operations Associate(s)

Morris Furniture Co.,INC.

Fairborn, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

OPERATIONS ASSOCIATE
Our Values:
At Morris Furniture Company, our values represent our distinctive core beliefs-the Morris way of doing business. Our Mission is “Making Homes Great” and we bring our mission to life through our values of: Professionalism, Quality, Ownership, Collaboration, Integrity and Fun.

Purpose:
The Operations Associate can be assigned to responsibilities within various departments including Receiving, Returns, Customer Pick-Up, Repair Shop, Prep and Assembly, etc., which may require specialized skills or training.
General Description of Duties:
  • Reads work orders, shipping orders, and demonstrates ability to follow verbal/written instructions from lead, supervisor, or manager
  • Un-boxes, properly assembles, and makes minor repairs to furniture and attaches identifying tags or labels to materials
  • Safely transports, loads, and unloads materials and products to designated areas utilizing pallets, hand trucks, carts, dollies, shelving, and other devices
  • Responsible for proper use and care of warehouse equipment to include RF scan guns, radios, tablets, etc.
  • Is aware of surrounding at all times while responsibly following all safety processes, including the use of proper Personal Protective Equipment (PPE)
  • May be assigned facility maintenance duties as needed such as sweeping, dusting and mopping
  • Organize warehouse and work area for safety, cleanliness, and order at all times
  • Must be able to work independently and as part of a team in a Distribution Center/Warehouse environment
  • Adhere to all company policies and procedures
  • Other duties as assigned

Qualifications:
  • Ability to safely lift up to 50 pounds while loading/unloading furniture and operating powered equipment, hand trucks, and carts
  • Ability to quickly move your hands and arms to grasp, manipulate, or assemble objects when handling, installing, positioning, or moving furniture
  • Experience working with/around powered equipment, warehouse machinery, and hand/power tools preferred

Requirements:
  • High School Diploma or equivalent
  • Positive working attitude
  • Ability to work a flexible schedule
  • Available to work over-time as needed

What are the benefits of a career with Morris Home?
  • Comprehensive benefits packages (medical, dental, vision, life and disability insurance, 401(k) and more)
  • We frequently promote from within and offer many advancement opportunities
  • Supports a strong culture of giving through many community-based programs and charities
  • Fitness Center on site and tons of team sports opportunities outside of work!
  • PTO and 5 days of vacation time after 90 days of employment
Work Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, see, bend, twist, and lift 50 pounds.
This job description is not a comprehensive listing of activities, duties, or responsibilities that are required of the employee.

Apply