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Customer Operations Associate Jobs in Kent, OH (NOW HIRING)

Mantra Health

Care Operations Associate

Cleveland, OH

... Care Operations Associate to play a critical role in ensuring smooth and efficient student care ... Document all interactions and resolutions thoroughly and accurately in the customer relationship ...

Quantix SCS LLC

Warehouse Operations Associate

Akron, OH · On-site

$15.25 - $18.25/hr

Warehouse Operations, Shipping/Receiving, Maintaining Inventories, Training new staff when ... Work closely with Management to make sure we are satisfying our customer&s needs. * Manage ...

Gopuff

Operations Associate, Cleveland, #194

Cleveland, OH · On-site

$15.20/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Kent, OH

Customer Operations Associate information

See Kent, OH salary details

$8

$23

$46

How much do customer operations associate jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for customer operations associate in Kent, OH is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $25.00 per hour, depending on experience, location, and employer.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What jobs pay 4000 a week without a degree?

A Customer Operations Associate typically does not earn $4,000 weekly without a degree, as this pay level is uncommon for entry-level customer service roles. High-paying jobs that can reach this level without a degree often include specialized sales, real estate, or certain skilled trades, but they usually require experience, certifications, or licenses. Most roles paying this amount without a degree involve commission, performance bonuses, or entrepreneurial efforts.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving service issues, and ensuring customer satisfaction. They often use customer relationship management (CRM) tools and communicate with clients via phone, email, or chat to address inquiries and support business processes.

What is a customer service operations associate?

A customer service operations associate is responsible for supporting customer service teams by managing processes, data, and systems to ensure efficient service delivery. They often handle tasks such as order processing, troubleshooting, and using tools like CRM software to improve customer experience. Strong communication skills and attention to detail are essential for this role.

What are some common challenges faced by Customer Operations Associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a Customer Operations Associate, and why are they important?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

Is a Customer Operations Associate job stressful?

A Customer Operations Associate role can be stressful due to high call volumes, customer complaints, and the need for quick problem-solving. Success in the position often requires strong communication skills, patience, and the ability to manage multiple tasks efficiently.
What cities near Kent, OH are hiring for Customer Operations Associate jobs? Cities near Kent, OH with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Kent, OH as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,759 per year, or $23.4 per hour.

Care Operations Associate

Mantra Health

Cleveland, OH

Full-time

Posted 23 days ago

Job description

Company Overview

Mantra Health is an award-winning digital mental health provider on a mission to make evidence-based care more accessible to students. Supporting mental health, wellness, and student persistence, Mantra Health offers a comprehensive suite of services, including self-guided wellness courses, peer support, coaching, therapy, psychiatry, 24/7 crisis intervention, intensive outpatient programming (IOP), as well as persistence intelligence technologies. Spanning the entire care continuum, Mantra Health provides comprehensive digital support to every member of the student body while using predictive modeling to identify those at high risk of dropout and extensive population analytics. From acceptance to graduation, Mantra Health ensures that both proactive wellness and targeted intervention are always within reach. Currently deployed across 150+ colleges and universities, Mantra Health serves over 1.3 million students and is actively reimagining how institutions manage mental well-being and student success.

We've raised over $34m from leading investors. We're looking for ambitious, talented, action-oriented individuals to join us in shaping the future of student mental healthcare.

About the Role

We are seeking a Care Operations Associate to play a critical role in ensuring smooth and efficient student care journeys by providing exceptional support to students and our clinic providers as we grow. This role requires a high attention to detail, strong understanding of healthcare operations, excellent communication skills, and a commitment to customer satisfaction. The associate will be responsible for resolving inquiries, troubleshooting issues, and guiding stakeholders through various healthcare processes.

What You'll Do

  • Serve as the primary point of contact for administrative care support inquiries via phone, email, and chat, providing accurate, policy-aligned responses and ensuring compliance with all privacy and documentation standards.
  • Assist students with navigating online portals, activating care, scheduling appointments, and supporting their continuity of care process.
  • Collaborate with clinical providers, technical support, partner success and other internal teams to resolve complex issues and ensure seamless patient care.
  • Document all interactions and resolutions thoroughly and accurately in the customer relationship management (CRM) system and electronic health record (EHR).
  • Identify and escalate urgent or sensitive issues to appropriate personnel for immediate resolution.
  • Contribute to the development and continuous improvement of care operations workflows, standard operating procedures (SOPs), and training resources.
  • Handle complaints and concerns with sensitivity and professionalism, striving for positive outcomes.
  • Participate in training sessions and team meetings to enhance knowledge and skills.

Who You Are:

  • High school diploma or equivalent; Associate's or Bachelor's degree in healthcare administration, business, or a related field preferred.
  • 1-3 years of experience in a customer service role, preferably within a healthcare setting.
  • Strong understanding of healthcare operations, terminology, and common practices.
  • Strong problem-solving skills and precise attention to detail.
  • Excellent verbal and written communication skills with the ability to explain complex information clearly and concisely. Comfort on the phone as an external representative of Mantra.
  • Demonstrated experience with owning a process end-to-end, troubleshooting issues beyond simple scripted solutions, and proactively suggesting process improvements based on observed pain points.
  • Compassion, patience, and a genuine desire to help others.
  • Proven ability to work within operational metrics and has familiarity with KPIs in healthcare or operations settings. Ability to maintain confidentiality and adhere to all HIPAA guidelines.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
  • Metrics-driven mindset with demonstrated ability to meet or exceed operational KPIs while maintaining quality and accuracy standards.
  • Foster a collaborative team environment, particularly during high-pressure situations, by communicating complex information clearly and concisely, ensuring timely resolution and understanding across stakeholders.
  • Proficiency in Zendesk, Slack, Google Workspace, and experience working within CRM and EHR systems preferred.
  • Bilingual proficiency (English and Spanish) is a plus.

Hiring for the Following Shifts:

  • Saturday to Wednesday 9am to 6pm Eastern

Why Choose Mantra

  • A chance to collaborate with a passionate, dedicated, and innovative team focused on elevating the student experience through mental healthcare.
  • Opportunities for professional growth through mentorship, cross-functional collaboration and skill development.
  • Competitive salary and benefits, including PTO, equity, health insurance, etc.

Compensation & Benefits

Compensation: $45,000-$48,000 / year

At Mantra, our distributed team is our secret sauce that allows us to support our mission everyday. We're collaborative, empathetic, and curious. We take time to celebrate our wins and learn from our mistakes. Each full-time employee at Mantra enjoys:

  • Medical, vision, and dental coverage for employees, spouses, and dependents
  • 401(k)
  • Flexible work location
  • Generous PTO, sick days, jury duty days, and bereavement. Three week sabbatical and $3,000 stipend after five years of continuous full-time employment
  • Inclusive parental leave, equal for all parents
  • $1,000 new-parent mental wellness benefit
  • Commuter card, if you commute
  • Access to One Medical
  • Healthcare & Dependent Care FSA

Mantra health is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Protect Your Information: Mantra Health has been made aware of fraudulent recruitment activities where individuals pose as our hiring team. Please note that all official communications will come from an @mantrahealth.com email address. Click here to learn more.