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Customer Operations Associate Jobs in Kent, OH (NOW HIRING)

Lyft

Operations Associate

Cleveland, OH · On-site

... and organized Operations Associate to join our Cleveland team full-time. Reporting into the ... Assists customers with the car rental process, including but not limited to Express Drive customer ...

Lyft

Operations Associate

Cleveland, OH

... and organized Operations Associate to join our Cleveland team full-time. Reporting into the ... Assists customers with the car rental process, including but not limited to Express Drive customer ...

SPR

Sales Operations Associate

Cleveland, OH · On-site

The Sales Operations Associate's primary responsibility will be to provide support to the Sales ... Maximizes use of CRM (Salesforce.com) for sales operations Sales Team accounts, contacts, purchase ...

New

Cubesmart

Store Operations Associate

Cleveland, OH · On-site

This includes skills in both customer service and property maintenance. The Store Operations Associate is responsible for two key areas: Customer Service * Developing customer relationships by ...

Quantix SCS LLC

Warehouse Operations Associate

Akron, OH · On-site

$15.25 - $18.25/hr

Warehouse Operations, Shipping/Receiving, Maintaining Inventories, Training new staff when ... Work closely with Management to make sure we are satisfying our customer&s needs. * Manage ...

Gopuff

Operations Associate, Cleveland, #194

Cleveland, OH · On-site

$15.20/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials--day and night, rain or shine. We're ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Kent, OH

Customer Operations Associate information

See Kent, OH salary details

$8

$23

$46

How much do customer operations associate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer operations associate in Kent, OH is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What cities near Kent, OH are hiring for Customer Operations Associate jobs?

Cities near Kent, OH with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Kent, OH as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,759 per year, or $23.4 per hour.

Operations Associate

Cleveland, OH • On-site

Lyft
Ground Public Transportation • 5 - 10K employees
Learn more about Lyftexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Lyft rating

7.3

Company rating: 7.3 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

Job description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Flexdrive, a subsidiary of Lyft provides vehicle access to Lyft drivers through a flexible car rental subscription program, is looking for a motivated and organized Operations Associate to join our Cleveland team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Cleveland sounds exciting, we would love to meet you!
Responsibilities:
  • Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
  • Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
  • Manages vehicle lot organization, vehicle transportation, and other daily rental operations
  • Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
  • Builds trust and works effectively with others to achieve results and team goals
  • Upholds Flexdrive's high standard of service while working with all drivers and be an ambassador for the Lyft brand
  • Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success
Experience:
  • 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
  • Familiarity with the Cleveland area
  • Impeccable customer service and problem-solving skills
  • Excellent, clear verbal and written communication skills
  • What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
  • Team Player Mentality: We are all about THE TEAM, since we all know there is no "I" in TEAM
  • Bonus points if you love ride-sharing so much that you're a Lyft driver too!
  • Proficiency in other languages is considered a plus!
  • A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required
Benefits:
  • Great medical, dental, and vision insurance options
  • Mental health benefits
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Pre-tax commuter benefits
  • Lyft Pink - team members get an exclusive opportunity to test new benefits of our Ridership Program

Note: For this role, candidates must reside in states registered for Flexdrive Services LLC.
This role is on-site at a Lyft Flexdrive hub or office location full time. #Onsite
The expected base pay range for this position in the Cleveland area is $16.62-$20.77, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law.

What Lyft employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Lyft

Sourced by ZipRecruiter

At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Industry

Ground public transportation

Company size

5,001 - 10,000 Employees

Headquarters location

San Francisco, CA, US

Year founded

2012

Social media

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