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Customer Operations Associate Jobs in Kent, OH (NOW HIRING)

Quantix SCS LLC

Warehouse Operations Associate

Akron, OH · On-site

$15.25 - $18.25/hr

Warehouse Operations, Shipping/Receiving, Maintaining Inventories, Training new staff when ... Work closely with Management to make sure we are satisfying our customer&s needs. * Manage ...

KOHLS

Seasonal Stockroom Operations Associate

Aurora, OH · On-site

$13/hr

About the Role In this role, you will deliver excellent customer service and consistent execution ... You will efficiently process freight, replenishment, and omni channel operations. What You'll Do

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Kent, OH

Customer Operations Associate information

See Kent, OH salary details

$8

$23

$46

How much do customer operations associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer operations associate in Kent, OH is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What cities near Kent, OH are hiring for Customer Operations Associate jobs?

Cities near Kent, OH with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Kent, OH as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $48,759 per year, or $23.4 per hour.

Kitchen Operations Associate, DashMart

DoorDash High Volume

Akron, OH • On-site

Full-time, Part-time

PTO

Posted 7 days ago

Job description

About the Team

DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a specialized team focused on preparing high-quality meals for customers ordering through the DoorDash app.

We work side-by-side with our DashMart partners to deliver a seamless customer experience - supporting both kitchen execution and shared facility standards. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment.

Shifts: Morning, Day, Evening, Weekend, Part-Time

About the Role

As a Kitchen Operations Associate, you are responsible for preparing meals to standard, maintaining kitchen and warehouse organization, and supporting order fulfillment within a shared facility environment.

What You'll Do

Meal Preparation & Quality

  • Prepare and assemble menu items according to brand and food safety standards
  • Ensure every meal meets quality, accuracy, and presentation standards before handoff
  • Follow all food safety, cleanliness, and dress code compliance guidelines

Warehouse & Kitchen Organization

  • Maintain organized dry, refrigerated, and frozen storage areas
  • Follow cleanliness and sanitation standards across shared workspaces
  • Support inventory organization and proper product rotation (FIFO)

Facility Support

  • Collaborate with DashMart Operations Associates to maintain a cohesive and efficient site
  • Assist with light operational tasks as needed to support overall facility success
  • Uphold a "One Team" mindset to create a positive experience for all team members and customers 
You're Excited About This Opportunity Because...
  • You enjoy working with food and have a passion for culinary execution and quality while maintaining food safety
  • You want to be part of a dedicated kitchen team operating within a fast-paced fulfillment environment
  • Market competitive pay (10pm-6am will receive a $2 increase in pay)
  • AM/PM/Overnight shifts available
  • Opportunity for pay increases twice a year based upon performance
  • Paid time off (PTO) and sick leave
  • Gym membership reimbursement (up to $75/month)
  • Monthly DashPass subscription (including access to Lyft discounts for full-time employees)
  • Employee Assistance Program
  • Career advancement opportunities
We're Excited About You Because...
  • You're reliable, positive, and team-oriented
  • You have experience in food service (fast food and quick-service restaurants), grocery, or beverage operations, or a willingness to learn
  • You're detail-oriented and passionate about fresh food quality and safety
  • You can lift up to 50 lbs and work in refrigerated areas (with or without accommodation)
  • You have a high school diploma or GED
  • You're willing to complete a Food Handler's Certification upon hire

Apply