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Customer Operations Associate Jobs in Kent, OH (NOW HIRING)

Kohl's

Seasonal Stockroom Operations Associate

Stow, OH

$12.50/hr

You will efficiently process freight, replenishment, and omni channel operations. What You'll Do ... Engage customers by greeting them and offering assistance with products and services * Execute all ...

Accenture

SAP ERCS Associate Director

Cleveland, OH · On-site

Lead large-scale, end-to-end transformation programsacross Energy Retail and Customer Operations ... Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must ...

Big Lots

Customer Service Associate

Akron, OH · On-site

$13.75 - $19.25/hr

Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

Variety Stores LLC

Customer Service Associate

Barberton, OH · On-site

$13.50 - $18.75/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

Variety Stores LLC

Customer Service Associate

Cleveland, OH · On-site

$14 - $19.50/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

Variety Stores LLC

Customer Service Associate

Akron, OH

$13.50 - $18.50/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

Variety Stores LLC

Customer Service Associate

Akron, OH · On-site

$13.75 - $19.25/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

Variety Stores LLC

Customer Service Associate

Cleveland, OH · On-site

$14 - $19.50/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

Variety Stores LLC

Customer Service Associate

Cleveland, OH · On-site

$14 - $19.50/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Kent, OH

Customer Operations Associate information

See Kent, OH salary details

$8

$23

$46

How much do customer operations associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer operations associate in Kent, OH is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What cities near Kent, OH are hiring for Customer Operations Associate jobs?

Cities near Kent, OH with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Kent, OH as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $48,759 per year, or $23.4 per hour.

Seasonal Stockroom Operations Associate

Kohl's

Stow, OH

$12.50/hr

Part-time

Posted 9 days ago

Kohl's rating

5.8

Company rating: 5.8 out of 10

Based on 1,467 frontline employees who took The Breakroom Quiz

13th of 21 rated department stores

Job description

Role Specific Information

Job Description

About the Role

In this role, you will deliver excellent customer service and consistent execution of store operations. You will efficiently process freight, replenishment, and omni channel operations.

What You'll Do

  • Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment

  • Replenish the sales floor as necessary based on sell through and seasonal changes

  • Engage customers by greeting them and offering assistance with products and services

  • Execute all product protection standards

  • Participate in the training process for new hires on Kohl's brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership

All associate roles at Kohl's are responsible for:

  • Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture

  • Exercising good judgment and discernment when making decisions; taking appropriate partners as needed

  • Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues

  • Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience

  • Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)

  • Accomplishing multiple tasks within established timeframes

  • Following company policies, procedures, standards and guidelines

  • Maintaining adherence to company safety policies for the safety of all associates and customers

  • Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel

  • Other responsibilities as assigned

What Skills You Have

Required

  • Excellent customer service skills and ability to multi-task with strong attention to detail

  • Verbal/written communication and interpersonal skills

  • No retail experience required

  • Must be 16 years of age or older

  • Flexible availability, including days, nights, weekends, and holidays

Preferred

  • Client facing retail or service industry experience

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

  • Ability to perform the accountabilities listed in the "What You'll Do" Section.

  • Ability to satisfactorily complete company training programs.

  • Ability to comply with dress code requirements.

  • Basic math and reading skills, legible handwriting, and basic computer operation.

  • Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.

  • Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.

  • Ability to withstand exposure to varying temperatures, humidity, and other elements while performing certain job duties, including without limitation, stockroom operations, truck unloading, etc.

  • Perform work in accordance with the Physical Requirements section.

Physical Requirements

  • Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.

  • Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.

  • Ability to stand/walk for the duration of a scheduled shift.

  • Ability to visually verify information and locate and inspect merchandise.

  • Ability to comply with health and safety standards.

Pay Starts At: $12.50

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