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Customer Operations Associate Jobs in Columbus, OH

Express & Bonobos

Operations Expert

Columbus, OH

The Operations Expert will assist in providing a great in-store shopping experience for our retail ... with customers, sales leadership team and associates * Demonstrated collaborative skills and ...

Express

Operations Expert

Columbus, OH · On-site

The Operations Expert will assist in providing a great in-store shopping experience for our retail ... with customers, sales leadership team and associates * Demonstrated collaborative skills and ...

Express

Operations Expert

Columbus, OH · On-site

Store Name Easton Town Center Responsibilities Express is seeking a Retail Operations Expert to ... customers, sales leadership team and associates Demonstrated collaborative skills and ability to ...

Express

Operations Expert

Columbus, OH · On-site

Store Name Easton Town Center Responsibilities Express is seeking a Retail Operations Expert to ... customers, sales leadership team and associates Demonstrated collaborative skills and ability to ...

Carmax

Business Office Associate - Part Time

Columbus, OH · On-site

$15.50 - $30.70/hr

Position Overview As a Business Operations Associate, you will be the backbone of our store ... This role combines exceptional customer service, attention to detail, and strong organizational ...

Carmax

Business Office Associate - Part Time

Columbus, OH · On-site

$15.50 - $30.70/hr

Position Overview As a Business Operations Associate, you will be the backbone of our store ... This role combines exceptional customer service, attention to detail, and strong organizational ...

CarMax, Inc.

Business Office Associate

Columbus, OH · On-site

$15.50 - $30.70/hr

Position Overview As a Business Operations Associate, you will be the backbone of our store ... This role combines exceptional customer service, attention to detail, and strong organizational ...

Carmax

Business Office Associate

Columbus, OH · On-site

$15.50 - $30.70/hr

Position Overview As a Business Operations Associate, you will be the backbone of our store ... This role combines exceptional customer service, attention to detail, and strong organizational ...

Carmax

Business Office Associate

Columbus, OH

$15.50 - $30.70/hr

Position Overview As a Business Operations Associate, you will be the backbone of our store ... This role combines exceptional customer service, attention to detail, and strong organizational ...

Carmax

Business Office Associate- Full Time

Columbus, OH · On-site

$15.50 - $23.30/hr

Position Overview As a Business Operations Associate, you will be the backbone of our store ... This role combines exceptional customer service, attention to detail, and strong organizational ...

Carmax

Business Office Associate- Full Time

Columbus, OH · On-site

$15.50 - $23.30/hr

Position Overview As a Business Operations Associate, you will be the backbone of our store ... This role combines exceptional customer service, attention to detail, and strong organizational ...

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Customer Operations Associate information

See Columbus, OH salary details

$9

$24

$48

How much do customer operations associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer operations associate in Columbus, OH is $24.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $26.49 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What are the most commonly searched types of Customer Operations jobs in Columbus, OH? The most popular types of Customer Operations jobs in Columbus, OH are:
What are popular job titles related to Customer Operations Associate jobs in Columbus, OH? For Customer Operations Associate jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Customer Operations Associate jobs in Columbus, OH look for? The top searched job categories for Customer Operations Associate jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Customer Operations Associate jobs? Cities near Columbus, OH with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Columbus, OH as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $51,651 per year, or $24.8 per hour.

Operations Expert

Express & Bonobos

Columbus, OH

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Overview
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
About Express
Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Store Name
Easton Town Center
Responsibilities
Express is seeking a Retail Operations Expert to join our team.
The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading the merchandise flow processes confirming the product is available and sized.
KEY RESPONSIBILITIES
  • Providing coaching and training for stockroom associates as needed.
  • Process shipping and receiving orders according to Express time and efficiency standards.
  • Replenish product as needed.
  • Process freight and sensor product.
  • Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
  • Coordinate product pricing and markdowns.
  • Provide check-out support to customers as needed.
  • Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
  • Share information on product, promotions, and loyalty programs.
  • Assist Sales Associates during onboarding and training.
  • Assist with product launches changes according to company SOP.
  • Assist customers as needed on the sales floor with locating product and/or online orders
  • Deliver on all aspects of the customer experience model.
  • Other essential functions may occur as directed by your supervisor

REQUIRED EXPERIENCE & QUALIFICATIONS
  • Education: High School or Equivalent
  • Years of Experience 0 - 2 relevant job experience - minimum 6 months
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Proficient in use of technology (iPad, registers)

CRITICAL SKILLS & ATTRIBUTES
  • Demonstrates strong customer service skills
  • Strong verbal and written communication skills specifically with customers, sales leadership team and associates
  • Demonstrated collaborative skills and ability to work well within a team
  • Ability to multitask and handle multiple customers and/or processes at once

BENEFITS AND COMPENSATION
PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including:
  • Medical, pharmacy, dental and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.
Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.
Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.
Closing
If you would like to know more about the California Consumer Privacy Act click here.
Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.

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