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Customer Operations Associate Jobs in Ontario (NOW HIRING)

Aerotek

Business Operations Associate

Mississauga, ON

CA$1K/wk

Aerotek has an immediate opening for a Customer Service Associate / Business Operations Associate at the corporate office in Mississauga, ON. Compensation: $47,000 CAD + $1,000 quarterly bonuses ...

Crateandbarrel

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Crateandbarrel

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Integra LifeSciences

Operations Associate

Oakville, ON · On-site

The Operations Associate is responsible for delivering highquality support to customers by efficiently focusing on order fulfillment of orders, coordinating loaner set requests, providing accurate ...

Grainger Businesses

Field Operations Associate

Sudbury, ON · Hybrid

CA$21.62 - CA$29.72/hr

We're dedicated to providing value for customers, fostering an engaging culture for team members ... The Field Operations Associate will have the ability to serve key customers both in the branch and ...

Capital One

Principal Associate, Operations

Toronto, ON · Hybrid

We're driven by what our customers want, and how to make their lives simpler. We're always looking ... As a Principal Associate within the Operations team at Capital One, you will work with extended ...

Gap Inc.

... Associate, you're an integral part of our team and bring our brand to life for our customers. You ... Execute operational processes effectively and efficiently. Who You Are * A good communicator with ...

Kohl's Corporate

CA$15 - CA$21.65/hr

You will efficiently process freight, replenishment, and omni channel operations. What You'll Do ... Engage customers by greeting them and offering assistance with products and services * Execute all ...

Grainger Businesses

Field Operations Associate I

Oshawa, ON · Hybrid

CA$21.62 - CA$29.72/hr

We're dedicated to providing value for customers, fostering an engaging culture for team members ... The Field Operations Associate will have the ability to serve key customers both in the branch and ...

Grainger Businesses

Field Operations Associate I

Oshawa, ON · Hybrid

CA$21.62 - CA$29.72/hr

We're dedicated to providing value for customers, fostering an engaging culture for team members ... The Field Operations Associate will have the ability to serve key customers both in the branch and ...

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Customer Operations Associate information

See Ontario salary details

$12

$22

$31

How much do customer operations associate jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer operations associate in Ontario is $22.02, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Operations Associate, and why are they important?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by Customer Operations Associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What does a Customer Operations Associate do?

A Customer Operations Associate is responsible for supporting customers by addressing their inquiries, resolving issues, and ensuring a smooth customer experience. They often work closely with other departments to process orders, handle complaints, and provide information about products or services. Their goal is to maintain customer satisfaction by delivering prompt, accurate, and friendly service. Strong communication, problem-solving, and organizational skills are essential for this role.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What are the most commonly searched types of Customer Operations jobs in Ontario? The most popular types of Customer Operations jobs in Ontario are:
What are popular job titles related to Customer Operations Associate jobs in Ontario? For Customer Operations Associate jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Customer Operations Associate jobs in Ontario look for? The top searched job categories for Customer Operations Associate jobs in Ontario are:
What cities in Ontario are hiring for Customer Operations Associate jobs? Cities in Ontario with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Business Operations Associate

Business Operations Associate

Aerotek

Mississauga, ON

CA$1K/wk

Full-time

Posted 16 days ago

Job description

Aerotek has an immediate opening for a Customer Service Associate / Business Operations Associate at the corporate office in Mississauga, ON. 

Compensation: $47,000 CAD + $1,000 quarterly bonuses


Reporting to the Business Operations Supervisor (BOS), the Business Operations Associate (BOA) is
responsible for ensuring the highest level of customer service, to external customers as well as corporate
and field office employees. The BOA is a proficient expert in the management and collection of customer
accounts, processing of contractor payroll and support of field offices. Qualities include: Building team
and customer relationships, conflict resolution, professionalism, the ability to employ the Aerotek
communication model as appropriate, and the ability to adapt to changes in the workplace.


Essential Functions of the Business Operations Associate:
• Support liaison for general field office questions including but not limited to corporate policies, payroll,
PeopleSoft issues, and spread and commissions
• Processing travel/payroll advances and adjustments for assigned field offices
• Auditing contractor payroll for assigned field offices
• Processing contractor expenses
• Management of customer accounts, including but not limited to invoicing, collections, customer
service and working with client to resolve outstanding issues


Qualifications:
• BA / BS degree in Business or Accounting preferred
• Ability to effectively work in a team oriented environment that is fair, open, honest, humble,
competitive
• Thorough knowledge of business policies and account management practices
• Strong communication skills and work ethic
• Ability to balance daily workload through effective time management, prioritization and organizational
skills


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