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Customer Operations Associate Jobs in Ontario (NOW HIRING)

Aerotek

Business Operations Associate

Mississauga, ON

CA$1.0K/wk

Aerotek has an immediate opening for a Customer Service Associate / Business Operations Associate at the corporate office in Mississauga, ON. Compensation: $47,000 CAD + $1,000 quarterly bonuses ...

Harry Rosen, Inc.

Operations Associate

Toronto, ON · On-site

CA$17.60 - CA$18.10/hr

Operations Associate Part-Time Permanent Reporting to: Operations Team Lead Harry Rosen, Yorkdale ... Customer Service * Accurately control and process client transactions through the POS system with ...

BBYO

Operations Associate, Eastern Canada

Vaughan, ON · On-site

As Operations Associate, you'll support the systems and processes that make those experiences ... From registrations and financial administration to CRM management and process improvement, you'll ...

Trophiai

Strategy & Operations Associate

Toronto, ON · On-site

We're hiring a Business Operations Associate to join our core team and work directly with the ... Lead market analysis, competitive deep dives, and opportunity sizing to identify trends, customer ...

Crateandbarrel

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Giant Tiger

Store Operations Associate

Brantford, ON · On-site

CA$20.60/hr

Job Title Store Operations Associate About This Role: What You'll Be Doing ... Ensuring a high level of customer service, for assigned departments (cash, softgoods, hardgoods or ...

Swiss Re

Insurance Operations Associate

Toronto, ON · On-site

CA$62K - CA$80K/yr

Familiarity with CRM platforms, workflow tools, or operational systems * Exposure to audit ... governance, or compliance activities * Experience working with large datasets or business reporting ...

Morningstar DBRS

Sales Operations Associate

Toronto, ON

CA$47K - CA$69K/yr

DBRS Morningstar is seeking a Sales Operations Associate to provide global support for regional ... The ideal candidate possesses a solid understanding of B2B marketing automation, CRM, and sales ...

Grainger Businesses

Field Operations Associate

Sarnia, ON

CA$21.61 - CA$29.72/hr

At Grainger, We Keep the World Working ® by serving more than 4.6 million customers worldwide with ... Operations Associate will have the ability to serve key customers both in the branch and on ...

Grainger Businesses

Field Operations Associate

Sarnia, ON · On-site

CA$21.61 - CA$29.72/hr

At Grainger, We Keep the World Working by serving more than 4.6 million customers worldwide with ... The Field Operations Associate will have the ability to serve key customers both in the branch and ...

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Customer Operations Associate information

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What are the most commonly searched types of Customer Operations jobs in Ontario? The most popular types of Customer Operations jobs in Ontario are:
What are popular job titles related to Customer Operations Associate jobs in Ontario? For Customer Operations Associate jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Customer Operations Associate jobs in Ontario look for? The top searched job categories for Customer Operations Associate jobs in Ontario are:
What cities in Ontario are hiring for Customer Operations Associate jobs? Cities in Ontario with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Ontario as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Business Operations Associate

Aerotek

Mississauga, ON

CA$1.0K/wk

Full-time

Re-posted 24 days ago

Job description

Aerotek has an immediate opening for a Customer Service Associate / Business Operations Associate at the corporate office in Mississauga, ON. 

Compensation: $47,000 CAD + $1,000 quarterly bonuses


Reporting to the Business Operations Supervisor (BOS), the Business Operations Associate (BOA) is
responsible for ensuring the highest level of customer service, to external customers as well as corporate
and field office employees. The BOA is a proficient expert in the management and collection of customer
accounts, processing of contractor payroll and support of field offices. Qualities include: Building team
and customer relationships, conflict resolution, professionalism, the ability to employ the Aerotek
communication model as appropriate, and the ability to adapt to changes in the workplace.


Essential Functions of the Business Operations Associate:
• Support liaison for general field office questions including but not limited to corporate policies, payroll,
PeopleSoft issues, and spread and commissions
• Processing travel/payroll advances and adjustments for assigned field offices
• Auditing contractor payroll for assigned field offices
• Processing contractor expenses
• Management of customer accounts, including but not limited to invoicing, collections, customer
service and working with client to resolve outstanding issues


Qualifications:
• BA / BS degree in Business or Accounting preferred
• Ability to effectively work in a team oriented environment that is fair, open, honest, humble,
competitive
• Thorough knowledge of business policies and account management practices
• Strong communication skills and work ethic
• Ability to balance daily workload through effective time management, prioritization and organizational
skills


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