Customer Operations Intern Jobs in Ontario (NOW HIRING)

Position Profile - Founder Success Operations Intern , No. of opportunities: 2

ventureLAB Innovation Centre is looking for a proactive, detail-oriented Founder Success Operations Intern. Instead of performing routine administrative maintenance, you will take hands-on ownership of standalone, non-operational optimization projects to support ventureLAB programs and the Founder Success Team: 

• Salesforce Data Cleanliness & Impact Dashboard Optimization: Conduct a database structure audit and build reusable impact dashboard templates within Salesforce/G-Suite to map founder growth metrics and cohort performance analytics.
• Community Engagement Playbook & Newsletter Architecture: Design a 30-day "Founder Community Communications Playbook," creating reusable newsletter layout templates and structuring engagement workflows for ventureLAB’s founder Slack channels.
• Client Intake & Milestone Tracking Framework: Evaluate and refine the founder onboarding journey by designing a standardized intake checklist and milestone tracking framework for new startup cohorts.
• Strategic Mentorship & Workshop Execution Toolkit: Develop a comprehensive "Event & Mentorship Execution Toolkit," building standardized planning templates, run-of-show blueprints, and feedback collection tools for upcoming founder workshops and Strategic Mentorship Network sessions.

What We're Looking For

Core Competencies

• Enrolled in or recently graduated from a post-secondary program in Business Administration, Operations, Entrepreneurship, Technology Management, or a related field.
• Strong interest in startups, technology commercialization, and the Canadian entrepreneurship ecosystem.
• Baseline familiarity with analytical tools, database logic (e.g., Salesforce, Google Sheets/Excel), or digital communication platforms is an asset.
• Strong organizational, planning, and written communication skills with an eagerness to learn B2B operational frameworks.

Allowance and Work Model

• To mitigate personal financial impact for those commuting to or working alongside the ventureLAB team in Markham, all selected participants qualify for a Monthly Travel and Meal Allowance of up to $1,000.00, issued through semi-monthly reimbursements of up to $500.00.
• Work Model: Onsite (Markham, Ontario), 5 days a week. 

How to Apply - Send your resume to hr@venturelab.ca quoting “Founder Success Operations Intern ” in the subject line. Include your resume and a brief note telling us why you’d be a great addition to the ventureLAB team. Early submissions are encouraged as applications will be reviewed on a rolling basis.

ventureLAB INNOVATION CENTRE

About ventureLAB

ventureLAB is a not-for-profit leading global founder community for hardware technology and enterprise software companies in Canada. Our organization is led by seasoned entrepreneurs and business leaders with decades of industry experience in building IP-rich start-ups, scale-ups, and global multinationals to help businesses scale. Located at the heart of Ontario’s innovation corridor in York Region, ventureLAB is part of one of the biggest and most diverse tech communities in Canada. Since 2011, ventureLAB has enabled over 4,000 tech ventures to create over 6,800 jobs and raise more than $420 million in investment capital through our initiatives focused on raising capital, talent retention, technology and IP commercialization, and customer acquisition. Together with our community of entrepreneurs, innovators, investors, and partners, we enable technology startups to accelerate the commercialization of transformational products on a global scale. ventureLAB is home to the Hardware Catalyst Initiative — Canada’s only lab and incubator for hardware and semiconductor-focused companies. 

Our Mission

Powering hardtech founders to build and scale globally competitive ventures that advance Canada's knowledge-based economy.

Our Vision

Born Global. Built to Scale. Inclusive by Design. Inspire a new generation of global founders who choose Canada to scale IP-rich tech titans creating innovative hardware and scale-ready enterprise software solutions that transform communities and establish a blueprint for a more sustainable, inclusive tech ecosystem.

Our Values — Team RIVIR

• Relentless: We are tenacious and resilient. We follow through and remove roadblocks so together we succeed and go further.
• Inclusive: We are empathetic, open-minded and collaborate respectfully so that we build trust with each other and value diverse opinions, ideas and perspectives to learn and make better decisions.
• Visionary: We inspire bold futures with our founders, team, partners and community by challenging each other respectfully and thinking differently.
• Innovative: We celebrate ingenuity and empower the team to create new ideas, processes and strategies. We are curious and resourceful by asking questions for clarity.
• Results: We are proactive and plan. We are accountable and focused. We are direct and transparent through fact-based discussions.

ventureLAB is made up of passionate, driven individuals, and is growing quickly. It is a fast-paced, flexible environment where individual contributors make a big difference and work collaboratively to achieve shared goals. We are proud to be one of Canada’s Most Admired Corporate Cultures and a Great Place to Work®.

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