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Customer Operations Intern Jobs in Ontario (NOW HIRING)

HSO Group B.V.

Marketing Intern

Toronto, ON

Marketing Intern - September to December Internship HSO is seeking a Marketing Intern to support ... CRM, campaign support, event marketing, and day-to-day marketing operations. Working closely with ...

New

Walmart

... Customer, and Striving for Excellence. Responsible for completing all requirements of an intern as ... to Company operational metrics and expectations. Job Locations: Across Ontario Minimum ...

Walmart

Pharmacy Intern

Huntsville, ON · On-site

... Customer, and Striving for Excellence. Responsible for completing all requirements of an intern as ... to Company operational metrics and expectations. Job Locations: Across Ontario Minimum ...

Walmart

Pharmacy Intern

Fort Frances, ON · On-site

... Customer, and Striving for Excellence. Responsible for completing all requirements of an intern as ... to Company operational metrics and expectations. Job Locations: Across Ontario Minimum ...

Walmart

Pharmacy Intern

Kapuskasing, ON · On-site

... Customer, and Striving for Excellence. Responsible for completing all requirements of an intern as ... to Company operational metrics and expectations. Job Locations: Across Ontario Minimum ...

Walmart

Pharmacy Intern

Pembroke, ON · On-site

... Customer, and Striving for Excellence. Responsible for completing all requirements of an intern as ... to Company operational metrics and expectations. Job Locations: Across Ontario Minimum ...

Walmart

Pharmacy Intern

Thunder Bay, ON · On-site

... Customer, and Striving for Excellence. Responsible for completing all requirements of an intern as ... to Company operational metrics and expectations. Job Locations: Across Ontario Minimum ...

Givaudan

Customer Care Representative

Mississauga, ON · On-site

Bachelor's Degree in Business, Supply Chain Management, Operations Management or specific related professional experience * 2-3 years in industry including customer facing role - strong co-op/intern ...

Autodesk

Intern, Content Management

Toronto, ON · On-site +1

As an intern, you will contribute to meaningful projects, be mentored by industry leaders, and ... content operations, customer storytelling, localization, distribution, and measurement. This ...

Coty

Operational Trade Marketing Intern

Toronto, ON

CA$36K/yr

... customer and local information to Marketing teams. This role reports to the Operational Trade ... Intern, this is a unique role with a genuine opportunity to make an impact. You'll get to work in a ...

coty

Operational Trade Marketing Intern

Toronto, ON · On-site

CA$36K/yr

... customer and local information to Marketing teams. This role reports to the Operational Trade ... Intern, this is a unique role with a genuine opportunity to make an impact. You'll get to work in a ...

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Customer Operations Intern information

See Ontario salary details

$8

$21

$45

How much do customer operations intern jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer operations intern in Ontario is $21.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations intern, and why are they important?

To thrive as a Customer Operations Intern, you generally need strong organizational abilities, attention to detail, and a foundational understanding of customer service principles, often supported by ongoing studies in business or related fields. Familiarity with customer relationship management (CRM) software, spreadsheets, and ticketing systems is typically required. Excellent communication, problem-solving skills, and a collaborative mindset help interns stand out in fast-paced operational environments. These skills are vital for efficiently addressing customer needs, supporting team objectives, and ensuring smooth day-to-day operations.

What types of projects and tasks can a customer operations intern expect to work on during their internship?

As a Customer Operations Intern, you can expect to assist with a blend of customer support, process improvement, and data analysis tasks. Typical projects may include responding to customer inquiries, helping to streamline onboarding processes, compiling customer feedback to identify trends, and supporting the team in resolving operational issues. You may also participate in cross-functional meetings and collaborate with sales, product, or technical teams to enhance the overall customer experience. This hands-on exposure provides a holistic understanding of customer operations and can help you develop valuable problem-solving and communication skills.

What does a customer operations intern do?

A Customer Operations Intern supports the customer service and operations teams by assisting with tasks such as responding to customer inquiries, processing orders, managing customer accounts, and helping to resolve issues. They may also be involved in collecting customer feedback, updating databases, and working on process improvements. The goal is to ensure customers have a positive experience and that operations run smoothly. This internship is a great opportunity to gain hands-on experience in customer service and operations within a business environment.
What are the most commonly searched types of Customer Operations jobs in Ontario? The most popular types of Customer Operations jobs in Ontario are:
What are popular job titles related to Customer Operations Intern jobs in Ontario? For Customer Operations Intern jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Customer Operations Intern jobs in Ontario look for? The top searched job categories for Customer Operations Intern jobs in Ontario are:
What cities in Ontario are hiring for Customer Operations Intern jobs? Cities in Ontario with the most Customer Operations Intern job openings:
Customer Operations Intern jobs near you
Infographic showing various Customer Operations Intern job openings in Ontario as of August 2026, with employment types broken down into 71% Full Time, 27% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,680 per year, or $22 per hour.

Business Operations Intern - B2B Support (12 month contract)

Rakuten Kobo

Toronto, ON • On-site

Full-time

Posted 13 days ago

Job description

Job Description:

Here at Rakuten Kobo Inc., our mission is to make reading lives better. We stand for readers. We also stand for our employees - from interns and co-ops to permanent staff - and support their growth and development. Whether you are a student at the start of your career or a professional carving a different path, our early careers opportunities are built with you in mind - with experiences tailored to your individual skills and interests.

We offer a start-up environment, interesting and engaging work within the technology and publishing industries, and a group of friendly and talented individuals. Additionally, our employees rank us highly in terms of commitment to work-life balance and a company culture committed to caring for our employees.

If you're looking for a company that inspires passion, personal, and professional growth - join Kobo and come help us on our mission of making reading lives better.

The Role:

Rakuten Kobo Inc. is looking for a Business Operations Intern - B2B Support to join our Business Operations team as an intern for 12 months starting in August 2026. The team is comprised of many highly talented enthusiastic individuals who ensure the services and offerings from Kobo are available to both internal and external customers.

This role is specifically responsible for monitoring and resolving inbound requests from internal teams, publishers, and customers. Reporting to the Business Operations Analyst, the Business Operations Intern - B2B Support acts as the first level triage for most inbound audiobook and eBook related issues, including investigation of metadata and content processing failures, and incoming requests from customers and partners.

The Business Operations Intern - B2B Support is also responsible for supporting the creation and maintenance of relevant documents and help articles as related to their functional areas. They may also assist in creating relevant publisher help center content.

The Business Operations Intern - B2B Support will support the Business Operations Analyst in collecting feedback and metrics from the tickets and QA issues they handle. The data they collect and provide from the various Business Operations ticketing queues in their work is then used to uncover trends and provide feedback to drive audiobook technology and operational improvements and investments for both audiobooks and Kobo's self-publishing program, Kobo Writing Life (KWL).

Responsibilities Include:

Front-Line Support

  • Triage incoming tickets from ebook and audiobook publishers and KWL authors.
  • Investigate, troubleshoot, solve or escalate audiobooks/ebook issues and first step tickets as required, from functional area or as assigned/delegated.

Data Collection

  • Review and analyze recurring issues and communicate recommendations based on findings as directed by the Business Operations Analyst.
  • Create and pull catalogue reports using SQL or our internal content management system as requested.
  • Share information as requested to client teams, development and delivery teams, content management, and external vendors on the investigation and resolution of bugs.

Documentation

  • Maintain audiobook and eBook-related process documentation as requested by the Business Operations Analyst.
  • Assist in maintaining KWL-related process documentation as requested by the Business Operations Analyst.

Project Support

  • Support Business Operations, Content, and Kobo Writing Life with projects on an ad-hoc basis and as available/directed.
  • Assisting with research into digital publishing standards and topics.
  • Content Policy Review

The Skillset:

Required:

  • College/university education or equivalent course study, ideally with a focus on publishing or book selling programs, a college/university diploma or work/project experience in the realm of digital media/content, or other books related experience (for example: experience working at a bookstore, running a book blog/Bookstagram/BookTube, etc.).
  • A strong interest in digital media, books, self-publishing, and technology - if it is your heart's desire to be an editor, you are not going to have much fun. But if it is a potent mix of technology and books, you are in the right place.
  • General understanding of the book industry (ISBNs, ONIX files, .epub formats are all familiar terms).
  • Solid hands-on experience with Microsoft Excel (ideally you can run a VLOOKUP, concatenate data and create a pivot table).
  • Detail and task-oriented, with strong research and organizational skills.
  • Flexibility and ability to juggle many projects and priorities simultaneously.
  • Strong communication skills: you have the ability to compose a professional email and handle ongoing communication with external parties regarding technical issues, you aren't afraid to ask questions or follow up on action items or requests for information.
  • Experience with the Kobo ecosystem: you've read a book from Kobo, know how our apps and devices work, are familiar with our reading experience, and/or have published a book through Kobo Writing Life.

Nice to Haves:

  • Specific knowledge of audiobooks, audiobooks, and/or .epub files.
  • Experience working with XML languages.
  • Experience working with audio.

The Perks:

  • Flexible hours and hybrid remote working environment
  • Subsidized in-office lunches
  • Four extended long weekends in the summer
  • Talent and development training budget
  • Free Kobo device + free weekly e-book or audiobook
  • Weekly Kobo Tech University sessions
  • Dog friendly office

Salary - $40,000.00 CAD

About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world's most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.


Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.


Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.

Beware of fraudulent job offers claiming to be from Rakuten. Rakuten does not send unsolicited job offers or request money during the recruitment process. Learn more: https://rakutenemploymentalert.com/


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