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Customer Operations Associate Jobs in Ontario (NOW HIRING)

Td

Associate, TDS Operations

Toronto, ON · On-site

CA$81K - CA$115K/yr

... customer service. Department Overview The Client Due Diligence (CDD) team has responsibility to ... Role Description The Associate, KYC Governance & Data is a key member of the Client Due Diligence ...

Royal Bank of Canada

Associate Operations

Toronto, ON · On-site

Access to a variety of job opportunities across business Job Skills Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management ...

Omers

Associate, Operations Excellence

Toronto, ON

CA$62K - CA$72K/yr

... our customers. Join us to accelerate your growth & development, prioritize wellness, build ... The Associate, Operations Excellence is the central point of coordination that keeps our ...

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Customer Operations Associate information

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What are the most commonly searched types of Customer Operations jobs in Ontario? The most popular types of Customer Operations jobs in Ontario are:
What are popular job titles related to Customer Operations Associate jobs in Ontario? For Customer Operations Associate jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Customer Operations Associate jobs in Ontario look for? The top searched job categories for Customer Operations Associate jobs in Ontario are:
What cities in Ontario are hiring for Customer Operations Associate jobs? Cities in Ontario with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Ontario as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Government and Public Sector Operations, Associate

PwC

Ottawa, ON

Full-time

Posted 21 days ago

PwC rating

8.3

Company rating: 8.3 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

25th of 72 rated business consultants

Job description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations Strategy

Management Level

Associate

Job Description & Summary

A career in Government and Public Sector (G&PS) Operations and Procurement (Ops & Proc) team within the Consulting Practice, will provide you with the opportunity to work in a dynamic environment that adapts to the quick changing needs of the public sector community while upholding principles of transparency, compliance and efficiency. The Operations & Procurement team will provide you with the opportunity to help government and public sector organizations with their business transformation initiatives, bridging the gap between business and technology.
We focus on a series of service offerings such as:
-Digital and operations transformations: Enabling digital and operations transformations' design and execution.
-Service delivery and program excellence: Aligning our clients' services and programs to strategy to deliver performance and outcomes.
-Productivity and operations optimization: Unlocking efficiencies, including clearing existing process bottlenecks leading to enhanced productivity, and optimizing costs effectively aligning resources to strategy.
By providing tailored expertise and solutions, our consultants play a pivotal role in driving positive change within organizations to improve services provided to citizens.

The Opportunity:

AsaGovernment and Public Sector Operations, Associate,unlock your potential and embrace the chance to drive meaningful outcomesthat'llelevate your career. Your role will include, butisn'tlimited to:

  • Work with other talented PwC professionals on high-profile engagements, you will have diverse and challenging opportunities to bring yourexpertiseto the following areas:

    • Business transformations design and execution, including program and project management and benefits analysis / business case support

    • Business architecture to inform solution design

    • Operational readiness, including impact assessment of legislation / policy on strategy (and vice versa)

    • Performance frameworks and evaluation

    • Service Delivery Model (SDM) development and options analysis

    • Program implementation and transition support

    • Fit for purpose service / program review and evaluation

    • Target Operating Model (TOM) design and options analysis

    • Business process design / re-engineering and productivity / cost optimization

  • Support the preparation ofreports and presentations that convey findings, recommendations, and project progress. Maintain project documentation and ensure data accuracy.

  • Collaborate with your team to develop project plans, timelines, and deliverables.Assistin the execution of project tasks and continuously communicate progress and/or concerns and provide effective delivery on engagements.

  • Provide support for project management activities, including managing engagement financials, and completion of engagement risk and quality processes.

  • Use a range of tools and techniques to perform structured problem solving. Demonstrate critical thinking and the ability to bring order to unstructured problems.

  • Support your team in engaging with clients to understand their operational challenges and goals.Assistin conducting client interviews,facilitatingworkshops, and data collection toidentifyimprovement opportunities. Broaden your understanding of your clients and their industries.

  • Conduct data analysis, market research, and industry benchmarking to provide insights and recommendations.Assistin assessing current processes andidentifyingareas for operational improvement.

  • Stayup-to-datewith industry trends, best practices, and emerging technologies.

  • Use a broad range of tools and techniques to extract insights from current industry or sector trends. Use feedback and reflection to developself-awareness, personalstrengths,and address development areas.

What You'll Bring:
Your skills, knowledge, and experiences are what set you apart.Here'swhat we look for:

  • 2-3 years' experience with project-based work in the public sector OR exposure to a consulting environment

  • Experience working with and/or supportinglarge, complex system related implementations(e.g.SaaS, HCM, ERP implementation).

  • Strong data modeling and visualization skills, including knowledge andproficiencyin tools such as Microsoft Excel, MicrosoftPowerBI, Alteryx, Python, etc.isconsidered a strong asset.

  • Strong analytical and problem-solving skills.

  • Experience using AI tools to improve productivity and process efficiency

  • Excellent communication (written and verbal) and interpersonal skills, to impact, build relationships with an open mind and are passionate about client service excellence.

  • Customer-centric mindset for enhancing client relationships.

  • Ability to adapt to and implement technological solutions.

  • Interest in the government and public sector industry, withat least a fundamental understanding of thedifferent typesof government and public sector entities, their structures, policies, and regulations.

  • Interestin learning about emerging technologies and their impact on us and our clients.

  • A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives.

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $58,400 - $97,500. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Whyyou'lllove PwC

We'reinspiring and empowering our people to change the world. Powered by the latest technology,you'llbe a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level.

We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at:https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations,Metisand Inuit Peoples. We recognize the systemic racism,colonialismand oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Business Data Analytics, Business Performance Metrics, Business Transformation, Change Management, Communication, Emotional Regulation, Empathy, Epic Software, Epic Systems, Inclusion, Intellectual Curiosity, Logistics Management, Management Consulting, Manufacturing Operations Management, Market Research, Operating Effectiveness Review, Operational Excellence, Operational Performance Management (OPM), Operations Management, Operations Processes, Operations Strategy, Operations Support {+ 13 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

April 22, 2026We're committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).Nous tenons a repondre a vos besoins tout au long du processus de demande d'emploi, d'entrevue et d'embauche. Si vous avez besoin de mesures d'adaptation pour etre parfaitement a l'aise, faites-le-nous savoir a l'etape de la demande d'emploi.L'utilisation de l'intelligence artificielle (IA) dans le domaine du recrutement en est a ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. A certains stades de notre processus de recrutement, nous comptons sur l'IA pour ameliorer votre experience. Par exemple, pendant l'examen du curriculum vit ou l'elaboration d'une liste de recommandations personnalisees, un agent conversationnel pourrait vous demander des precisions ou fixer avec vous un rendez-vous pour l'entrevue. L'IA nous aide a mieux lutter contre les prejuges, car l'evaluation des candidats se fait de facon juste et equitable, sans que les informations d'identification comme le nom ou le sexe soient connues. Elle nous permet egalement de mieux reperer les bons candidats pour un poste et d'evaluer le lien entre leurs competences, leur experience et leurs chances de reussir chez PwC Canada. Bien que l'IA facilite certaines etapes de notre processus de recrutement, les decisions finales d'embauche sont toujours prises par des personnes. Pour en savoir plus sur l'utilisation et la protection de vos donnees personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).

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