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Customer Operations Associate Jobs in Kentucky (NOW HIRING)

Lime

Operations Associate

Louisville, KY · On-site

$64K - $78K/yr

As an Operations Associate, you will enhance our fleet, coordinate our teams in the warehouse and ... Provide complaint management and customer incidents investigation support * Partner with the local ...

Berea College

Temporary Operations Associate

Berea, KY · On-site

Under the general direction of the Dean of Labor and the direct supervision of the Associate Dean, the Temporary Operations Associate provides operational, administrative, and front-end customer ...

Aerotek

Field Operations Associate

Louisville, KY

$20.19/hr

As a Field Operations Associate you will... * Ensure client pre-employment requirements, forms ... Provide outstanding front office customer service (telephone and reception area) * Order, maintain ...

Aerotek

Field Operations Associate

Louisville, KY · On-site

$20.19/hr

As a Field Operations Associate you will... * Ensure client pre-employment requirements, forms ... Provide outstanding front office customer service (telephone and reception area) * Order, maintain ...

Gopuff

Operations Associate, Louisville

Louisville, KY

$13/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

Gopuff

Operations Associate, Louisville

Louisville, KY · On-site

$13/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

Gopuff

Operations Associate, Louisville

Louisville, KY · On-site

$13/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials--day and night, rain or shine. We're ...

Aerotek

Contract Field Operations Associate

Florence, KY · On-site

$20.19/hr

As a Field Operations Associate you will... * Ensure client pre-employment requirements, forms ... Provide outstanding front office customer service (telephone and reception area) * Order, maintain ...

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Customer Operations Associate information

See Kentucky salary details

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How much do customer operations associate jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for customer operations associate in Kentucky is $22.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $23.80 per hour, depending on experience, location, and employer.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

Is a CSA job stressful?

A Customer Operations Associate (CSA) role can be stressful due to high customer interaction, problem-solving demands, and meeting performance metrics. The level of stress varies depending on the work environment, workload, and individual skills in communication and time management.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What jobs in the US pay $300,000 a year?

In the US, high-paying roles such as senior executives, specialized physicians, investment bankers, and certain technology leaders can earn $300,000 or more annually. Customer Operations Associates typically do not reach this salary level, as it is more common in executive, medical, or financial roles requiring extensive experience and advanced skills.

What job makes $10,000 a month without a degree?

A Customer Operations Associate typically does not earn $10,000 a month without specialized experience or advanced skills. High-paying roles that can reach this level often involve sales, entrepreneurship, or technical fields like software development, which may require self-education, certifications, or extensive experience rather than formal degrees.

What are some common challenges faced by Customer Operations Associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a Customer Operations Associate, and why are they important?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What are the most commonly searched types of Customer Operations jobs in Kentucky? The most popular types of Customer Operations jobs in Kentucky are:
What are popular job titles related to Customer Operations Associate jobs in Kentucky? For Customer Operations Associate jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Customer Operations Associate jobs in Kentucky look for? The top searched job categories for Customer Operations Associate jobs in Kentucky are:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Kentucky as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 21% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,444 per year, or $22.3 per hour.
Operations Associate

Operations Associate

Lime

Louisville, KY • On-site

$64K - $78K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Lime rating

6.5

Company rating: 6.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

112th of 142 rated vehicle equipment hire

Job description

As a global leader in micromobility, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me.
We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our regionalOperations team managing multiple markets across KY & TN. As an Operations Associate, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility onsite in Louisville and across the region
This is a warehouse-based position that requires an onsite presence during assigned business hours.
What You'll Do:
  • Warehouse Management: Manage day-to-day warehouse operations and mechanic staff across multiple shifts. This includes managing workforce schedules (including temps), planning staffing needs, resolving attendance and timesheet discrepancies
  • Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle
  • Ensure fleet readiness across the Louisville, Knoxville, Nashville and future TN & KY markets, including vehicle availability, charging, maintenance coordination, rebalancing, cleanliness, and overall operational uptime.
  • Drive efficiency of the in-warehouse and out-of-warehouse operations by setting quality metrics that will enable you to track the performance and efficiency of the team and associated processes while ensuring accountability of the team to meet daily targets
  • Drive warehouse safety, compliance, and efficiency by implementing strict quality processes and ensuring team adherence to daily targets across the region
  • Operational Excellence: Optimize warehouse layout, workflows, and processes to maximise efficiency and reduce bottlenecks.
  • Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s)
  • Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
  • Provide complaint management and customer incidents investigation support
  • Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues
  • Maintain positive relationships between customers, regulators/city officials, employees, and Lime management

About You:
  • 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position
  • Experience leading teams in a fast-paced, dynamic environment
  • Demonstrated expertise with the KY & TN region and ability to anticipate operational needs and/or challenges within this area
  • Experience managing multiple operational units or holding direct P&L ownership
  • Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
  • High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset
  • Fluent verbal and written English
  • Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
  • Excellent communication and stakeholder management skills
  • Valid in-state driver license and clean driving record

U.S. Based Position - What We Offer:
  • Comprehensive Health & Wellness: A choice of medical, dental, and vision plans. We also provide company-paid life and disability insurance and company-funded mental health benefits.
  • Financial & Retirement Planning: 401(k) plan with both pre-tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.
  • Family & Fertility Support: Paid parental leave for birthing and non-birthing parents, plus fertility and family-forming benefits.
  • Paid Time Off: Unlimited vacation, paid leaves, and 10 company holidays.
  • Unique Lime Perks: Complimentary use of Lime vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.

The base salary range listed reflects what Lime reasonably expects to offer for this role, with the final base salary determined by objective factors such as the candidate's location and relevant skills and experience. Depending on the position, the total compensation package may also include discretionary annual performance bonus opportunities and equity, subject to applicable plan terms and eligibility requirements.
#LI-SP1
#LI-Onsite
If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.
Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That's why we're dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email recruiting-operations@li.me for assistance.

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