Customer Operations Associate Jobs in Kentucky (NOW HIRING)

DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick-and-mortar store, for Dashers to deliver. Were open early and close late - some sites even run 24/7!

Shifts: Morning, Day, Evening, Weekend, Part-Time

As a Variable Schedule Operations Associate, in addition to your regularly scheduled shifts (one shift every two weeks), you largely pick up open shifts through our scheduling app. Shifts may open ahead of time or pop up at the last minute based on business needs. Schedules with available openings are posted as frequently as weekly (based on business need) and additional shifts may appear through shift swaps or peaks in demand.

You will be expected to work at least one shift every two weeks for a minimum of four hours each shift. Variable Schedule Operations Associates will be scheduled for two shifts a month to help meet this requirement. This will also be a key time to review any relevant changes in processes and company-provided tooling, and stay connected with the Site Leadership Team, including your supervisor.

Reliability and communication are key when you pick up a shift, we count on you to show up on time and complete each shift, while meeting performance expectations.

Youll start with DashMart onboarding and initial training (one shift) and complete one 4-hour on-the-job training shift (must be completed within 14 days) to set you up for success, then you can begin choosing shifts based on business needs and your schedule.

• Picking and Packing orders. Pick orders that come through the app, pack the order and hand it off to Dashers.

• Inventory and Spoilage Management. Stock receivables and manage inventory, including shelf life.

• Warehouse Organization. Clean and organize the warehouse.

• Delight Customers. Ensuring substitutions are approved by the customer.

• Market Competitive pay (10pm-6am will receive a $2/hour premium during these hours + $2/hour premium for Flex shifts picked up within 24hr of need)

• AM/PM/Overnight shifts available

• Paid Sick Time

• Wellness/gym membership reimbursement (up to $75/month)

• Monthly DashPass subscription

• Employee Assistance Program

• Career advancement opportunities

• Youre reliable, positive, and team-oriented

• You have experience in grocery, food service, or warehouse operations

• Youre detail-oriented and passionate about fresh food quality and safety

• You can lift up to 50 lbs and work in refrigerated areas (with or without accommodation)

• You have a high school diploma or GED

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Were committed to growing and empowering a more inclusive community within our company, industry, and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Note, individuals working as Variable Schedule Operations Associates at DashMart are ineligible to be Dashers during the course of their employment.

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. Thats why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, wellness benefits, commuter benefits match, paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act).

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

For hourly roles: paid sick time accrued at 1 hour for every 30 hours worked (e.

Base Pay:

$16.35 - $16.35/hour

Notice Regarding Use of AI and Automated Employment Decision Tools

To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Fountain.

How it works:

Fountain assists our recruiting team by evaluating and scoring your responses to screening questions, resume details, and an AI-facilitated virtual interview. Your interview will be recorded and transcribed, and the interview and accompanying results will always be reviewed by a human reviewer before your progress to the next step. These insights are used to help determine qualification and progression through our hiring process. The tool evaluates characteristics relevant to the role, including job-related experience, skills, availability, and structured interview responses.

Data Retention, Privacy & Bias Audit:

Data collected during this process is retained in accordance with our Candidate Privacy Policy (privacy.fountain.com) and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Fountain is publicly available for review at AI Assurance Dashboard - Fountain.

Alternative Assessment & ADA Accommodations:

Use of this tool is a requirement for application progression. DoorDash does not offer alternative manual screening processes based on personal preference. However, we provide alternatives where required by law. If you require a reasonable accommodation under the Americans with Disabilities Act (ADA) or applicable state laws due to a medical condition or disability, you have the right to request an alternative evaluation process.

To request an ADA accommodation, please contact support@fountain.com before beginning your application.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey