Ticket Operations Associate Jobs (NOW HIRING)

Posting Details
Posting Details
Posting Number
NA01573
Position Information
Position Title
Coordinator, Ticket Sales and Service
State
Employment Status
Full Time
Position Status
Regular
If Limited Term (End Date of Assignment, Project, or Grant)
Position Type
Staff
Job Family
Auxiliary Services
# Hours Per Week
Position Overview
Be The Difference Begins with Great People.
Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We're always looking for highly talented individuals to join our team - people who think big, care deeply, and believe in being the difference in their work and community.
We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.
We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.
Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement! For more information, please view our Total Rewards guide.
This is your next opportunity to join an organization that invests in their employees' career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.
The Coordinator, Ticket Sales and Service works in the ticket office of the Al McGuire Center and is responsible for all facets of ticket sales to Marquette University athletic events, including executing a plan to meet or exceed annual sales goals. This position will focus on increasing season tickets, partial plans, group tickets and individual game tickets. The coordinator is also responsible for assisting with the ticket operations efforts of the athletics department, and must exhibit excellent customer service skills, as the preferred candidate will be the primary contact for the public at the Marquette Ticket Office
Duties and Responsibilities
1. Sell ticket packages and grow new customer bases through season tickets, mini-plans, and group sales, with an emphasis on men's basketball. Conduct daily outbound sales calls and consistently generate new business leads to drive weekly revenue growth. Assist in developing and executing departmental sales and marketing strategies. Maintain accurate customer account records, process orders using Archtics/Ticketmaster systems, and leverage platforms such as Archtics/Ticketmaster, Conquer, and Salesforce to enhance ticket operations processes.
2. Serve as ticket office manager on duty for all ticketed events (excluding men's basketball) and assist with operational needs. Handle escalated customer challenges and ensure resolution aligns with organizational standards and leadership expectations. Direct oversight of the main athletics email account and texting system - viewing all emails/texts and responding in a timely manner.
3. Collaborate cross-functionally with marketing, partnerships, and operations to develop compelling sales materials and initiatives.
4. Support supervision and development of student sales associates and ticket office staff.
5. Produce daily financial and sales reports for the Athletics Business Office, including deposits and payment summaries.
Required Knowledge, Skills and Abilities
• High school diploma
• At least one year of relevant working experience.
• Strong customer service skills with the ability to problem solve.
• Work efficiently in a team-oriented setting and complete tasks with minimal supervision.
• Ability to work under deadlines and prioritize their workload.
Preferred Knowledge, Skills and Abilities
• Bachelor's Degree
• Knowledge Ticketmaster (Archtics)
Department
Intercollegiate Athletics
Posting Date
06/16/2026
Closing Date
Special Instructions to Applicants
EOE Statement
It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.