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Ticket Operations Associate Jobs in Ohio (NOW HIRING)

Jackpot

Operations Associate (Part-Time)

Columbus, OH · On-site

$18/hr

We're seeking a dedicated and passionate Part-Time Operations Associate to support our lottery ticket operations. Reporting to the Operations Manager, this position is based on-site in Columbus, OH

JCPenney

Operations Associate - Avon Crossing

Avon, OH · On-site

The Operations Associate's role is to create an outstanding customer experience by performing ... Executes pricing and signing - You can change ticket prices and signing on merchandise across the ...

JCPenney

Operations Associate - Lima Mall

Lima, OH · On-site

The Operations Associate's role is to create an outstanding customer experience by performing ... Executes pricing and signing - You can change ticket prices and signing on merchandise across the ...

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Ticket Operations Associate information

What are some common challenges faced by ticket operations associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are the key skills and qualifications needed to thrive as a ticket operations associate?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What is a ticket operations associate?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Ohio? The most popular types of Ticket Operations jobs in Ohio are:
What are popular job titles related to Ticket Operations Associate jobs in Ohio? For Ticket Operations Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Associate jobs in Ohio look for? The top searched job categories for Ticket Operations Associate jobs in Ohio are:
What cities in Ohio are hiring for Ticket Operations Associate jobs? Cities in Ohio with the most Ticket Operations Associate job openings:
Ticket Operations Associate jobs near you
Infographic showing various Ticket Operations Associate job openings in Ohio as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Athletics Game Day and Ticket Operations Manager

Tiffin University

Tiffin, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Job Type
Full-time
Description
POSITION: Athletics Game Day & Ticket Operations Manager
SUPERVISOR: Associate Athletic Director
DEPARTMENT: Athletics
LOCATION: On-campus, located in Tiffin, OH
JOB TYPE: Full-time, 9-month position (August 16th - May 15th)
GRANT-FUNDED: No
SOC CODE: 27-2022
General Job Description:
The Athletics Game Day & Ticket Operations Manager is responsible for overseeing all aspects of game day management and ticketing operations to ensure a seamless and successful experience for fans, student-athletes, coaches, officials, and staff. This role manages event logistics, coordinates and supervises game day personnel, oversees ticketing operations, and serves as the primary point of contact for game officials before and during events, including coordinating communication and addressing their game day needs. The Athletics Game Day & Ticket Operations Manager proactively resolves operational issues as they arise and plays a key role in delivering a safe, organized, and exceptional game day experience while upholding the standards of the athletic department.
This is a 9-month position, with employment running annually from August 16 through May 15.
Requirements
Key Responsibilities:
Game Day Management:
  • Plan, coordinate, and execute all aspects of game day operations, including event setup, logistics, game administration, and post-event teardown.

Ticket Operations:
  • Oversee all game day ticketing operations, including ticket sales, will call, pass lists, admissions staff, customer service, and resolving ticket-related issues to ensure an efficient entry process and positive fan experience.

Facility Scheduling & Facility Operations:
  • Assist with athletic facility operations, including scheduling athletic venues for practices, competitions, camps, and special events while coordinating with campus partners to maximize facility usage. Assist with identifying and addressing facility maintenance issues and support facility improvement projects, upgrades, and renovations to ensure athletic venues remain safe, functional, and event-ready.

Staff Supervision:
  • Recruit, train, schedule, and supervise game day staff, including ticket personnel, ushers, security, concessions, and volunteers, ensuring all positions are adequately staffed and responsibilities are carried out effectively.

Game Administration:
  • Serve as the game day administrator and tournament director for assigned events, and assist with administrative responsibilities during home and away contests.

Officials Coordination:
  • Serve as the primary point of contact for game officials before and during competitions, including confirming assignments, communicating game day information, coordinating hospitality, and addressing any needs or concerns.

Fan Experience:
  • Foster a welcoming, safe, and engaging environment by providing excellent customer service and promptly addressing fan questions, concerns, and operational issues.

Communication & Coordination:
  • Act as the primary liaison among coaches, teams, officials, vendors, campus departments, and game day personnel to ensure effective communication and seamless event operations.

Safety & Compliance:
  • Ensure compliance with institutional, conference, and NCAA policies, as well as all safety and emergency protocols, coordinating response efforts when necessary.

Budget & Resource Management:
  • Assist in managing game day operational budgets, ticket revenue reconciliation, and event-related expenses while maintaining fiscal responsibility.

Event Evaluation:
  • Conduct post-event reviews to evaluate operational effectiveness, identify areas for improvement, and implement best practices for future contests.

Other Duties as Assigned:
  • Perform other duties and special projects in support of the Athletic Department as assigned.

Qualifications:
Education:
  • Bachelor's degree in Sports Management, Event Management, or related field preferred.

Experience:
  • Proven experience in event management or operations, particularly in a sports setting.
  • Strong leadership and organizational skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, high-pressure environment.
  • Availability to work evenings, weekends, and holidays as required.

Physical Requirements:
  • Minimum physical exertion. While performing the duties of this position, the employee is frequently required to sit, communicate, reach, and manipulate objects, tools, or controls.
  • The position requires mobility. Duties involve moving materials weighing up to 5 pounds on a regular basis and up to 20 pounds on an occasional basis.

Benefits at Tiffin University:
  • Medical, dental, and vision insurance to keep you and your family healthy.
  • Health Savings & Flexible Spending Accounts: Options to save pre-tax dollars, with employer contributions to your HSA.
  • Income Protection: Employer-paid basic life insurance and long-term disability, plus voluntary plans for short-term disability, supplemental life, accident, hospital indemnity, and critical illness.
  • Retirement Savings: A 403(b) retirement plan with employer matching contributions to help you plan for the future.
  • Time Off: Generous paid time off for vacation and sick leave, plus paid holidays throughout the year.
  • Education Benefits: Tuition assistance and benefits for you and eligible family members.
  • Support Services: Access to a confidential Employee Assistance Program (EAP) for personal and professional support.

Tiffin University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. While we strive for a diverse mix of candidates, all employment decisions are made without regard to race, sex, or other protected characteristics.
Tiffin University is an Equal Opportunity Employer

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