Director Ticket Operations Jobs in Ohio (NOW HIRING)

DIRECTOR, TICKET SALES & OPERATIONS (UNIVERSITY OF TOLEDO)

Toledo, OH

(On-Site)

THE RUNDOWN

Playfly Sports is looking for a Director, Ticket Sales & Operations, to join our Toledo Athletics Partnership in Toledo, OH. The Director, Ticket Sales & Operations, is responsible for directing ticket sales responsibilities for all ticketed sports to generate new revenue, servicing existing accounts, managing Playfly and University staff, and overseeing ticket operations/box office activities. The Director will also have individual sales goals.

WHAT YOU'LL ACCOMPLISH

Recruit and hire sales and service team members with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc.

Train and supervise sales and service staff

Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development

Lead, motivate, develop and retain Sales and Service staff for future succession within the department and Playfly organization

Ensure adherence to all Company Policies, including an acute focus on the Diversity, Equity and Inclusion and Discrimination and Harassment policies, engaging with Human Resources as appropriate

Run day-to-day operations of the Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service

Act as the principal liaison of Playfly with the athletic department

Develop and execute approved annual business, sales plan and operating budget

Develop, present, and communicate ticket sales strategies, procedures, and processes

Identify, explore, and research new sales opportunities to include season tickets and group sales target markets

Develop the ticket sales program in the following areas: new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting

Provide recommendations to Playfly and athletic department on marketing, promotions, sales strategies, and community ticket/ sampling programs etc

Track and report daily, weekly, and monthly sales figures and relevant accountability reports

Handle accounting, partner invoicing, commission reporting, staff timecard/payroll approval etc

Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions, and programs

Direct day to day operations of Ticket Operations/Box Office and providing the highest level of customer service to all internal and external customers

Manage opening and closing procedures of the Box Office, management of game night events and on-sale dates

Oversee processing of orders and payments, game day ticket operations for all ticketed sports, will call and ticket sales booths, handling/reconciling of game day starting cash

Schedule ticket office and gameday student workers

Provide reports as required

Other job-related duties as assigned

WHAT YOU'LL BRING

Minimum of 3-5 years of sports ticket sales experience with at least 2 years in inside sales/ ticketing leadership preferred

Bachelor's Degree preferred but not required

Experience with Paciolan ticketing software and CRM programs preferred

Excellent communication, presentation and listening skills. Must be able to communicate equally well with executives, staff, and fans at all levels

Strong organizational, administrative and time management skills

Proven problem-solving ability

Computer proficient (Microsoft Word, Excel, Outlook)

Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company

TRAVEL, LIFTING, PHYSICAL REQUIREMENTS

Available to work athletic events including home games and special events in evenings and on weekends as needed

The work is sedentary in nature

Walking, standing, bending and carrying of light office items is required

The work is typically performed in an adequately lighted and climate-controlled office environment

May require occasional travel