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Ticket Operations Associate Jobs in Ohio (NOW HIRING)

CSU Northridge

Ticket Office Lead (Pool)

Northridge, OH · On-site

$20.57 - $29.37/hr

... operations. The incumbent oversees and provides instruction to Ticket Office Associates, as well as completing high-level tasks such as subscription renewal and processing tele-sales orders.

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Ticket Operations Associate information

What are some common challenges faced by ticket operations associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are the key skills and qualifications needed to thrive as a ticket operations associate?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What is a ticket operations associate?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Ohio? The most popular types of Ticket Operations jobs in Ohio are:
What are popular job titles related to Ticket Operations Associate jobs in Ohio? For Ticket Operations Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Associate jobs in Ohio look for? The top searched job categories for Ticket Operations Associate jobs in Ohio are:
What cities in Ohio are hiring for Ticket Operations Associate jobs? Cities in Ohio with the most Ticket Operations Associate job openings:
Ticket Operations Associate jobs near you
Infographic showing various Ticket Operations Associate job openings in Ohio as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Casual Game Operations Staff - Athletics

Ashland University

Ashland, OH • On-site

Full-time

Re-posted 20 days ago

Ashland University rating

7.0

Company rating: 7.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

436th of 618 rated colleges and universities

Job description

Position Details
Position Information
Position Title
Casual Game Operations Staff - Athletics
Job Description
The Ashland University Athletics Department is seeking reliable and responsible game operations staff for the academic year.
  • Assist the department at a number of athletic contests and are an integral part of the operation.
  • Hours and days vary depending on game schedules.
  • Positions include but are not limited to: ushers, scoreboard operators, music, ball crew, gate attendants, ticket operations staff, etc.

Required Qualifications
  • Pleasant disposition & customer service skills.
  • Ability to work evenings and weekends.
  • Applicant must be currently authorized to work in the United States. Ashland University will not sponsor or take over sponsorship for an employment visa.

Preferred Qualifications
Physical Demands
  • Some positions require applicants to lift heavier objects

Anticipated Start Date of New Hire
08/01/2026
Anticipated Number of Hours Working per Week
Varies
Shift Required?
Varied
Job Duties
Posting Detail Information
Posting Number
S665P
Number of Vacancies
20
Desired Start Date
08/01/2026
Job Open Date
10/01/2024
Job Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Quick Link for Internal Postings
https://jobs.ashland.edu/postings/5084

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