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Ticket Operations Associate Jobs in Ohio (NOW HIRING)

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Ticket Operations Associate information

What are some common challenges faced by ticket operations associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are the key skills and qualifications needed to thrive as a ticket operations associate?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What is a ticket operations associate?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Ohio? The most popular types of Ticket Operations jobs in Ohio are:
What are popular job titles related to Ticket Operations Associate jobs in Ohio? For Ticket Operations Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Associate jobs in Ohio look for? The top searched job categories for Ticket Operations Associate jobs in Ohio are:
What cities in Ohio are hiring for Ticket Operations Associate jobs? Cities in Ohio with the most Ticket Operations Associate job openings:
Ticket Operations Associate jobs near you
Infographic showing various Ticket Operations Associate job openings in Ohio as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Operations Coordinator - Production Planning

Ross Environmental Services, Inc.

Grafton, OH • On-site

Full-time

Posted 8 days ago

Job description

Key Responsibilities/Essential Job Functions

Shipment Discrepancy Management

  • Manages the facility quantity discrepancy process, ensuring timely and compliant resolution.
  • Coordinates discrepancy investigations with customers and internal departments.
  • Maintains discrepancy records, receipt maintenance, and manifest validation systems.
  • Monitors discrepancy trends and recommends process improvements to reduce recurring issues.

Customer Service

  • Serves as primary customer contact for quantity discrepancies.
  • Builds positive customer relationships through timely communication and resolution.
  • Provides technical support regarding shipment documentation and discrepancy resolution.

Production Planning Support

  • Supports Production Planning through operational reporting, inventory tracking, setup planning, and recordkeeping compliance requirements.
  • Ensures records comply with company procedures, permit requirements, and applicable environmental regulations.
  • Assigns billing codes to waste receipts and coordinates with Accounts Receivable for invoicing.
  • Manage bulk weight ticket process with internal departments.
  • Coordinates Ross palletization requirements for incoming shipments.
  • Assists with creation of shipper packets for receiving.
  • Works with Optimization department regarding hold area inventory management.

Regulatory Compliance & Documentation

  • Creates, review, and maintain documentation supporting shipment receipt and discrepancy resolution.
  • Maintain electronic and physical document management systems for Production Planning.
  • Supports regulatory inspections and internal audits through accurate documentation.

Data Analysis & Continuous Improvement

  • Assists with procedure development and implementation.
  • Supports continuous improvement initiatives to improve safety, compliance, customer satisfaction, and operational efficiency.

Additional Responsibilities

  • Participates in Receiving Department on-call rotation.
  • Cross-trains in Receiving, QAQC, Production Planning, and other operational functions.
  • Supports ISO 14001 and ISO 45001 Management Systems.
  • Performs other duties as assigned.
Minimum Qualifications
  • Bachelor’s degree or higher is preferred, equivalent experience will be considered.
  • Working knowledge of DOT, OSHA, RCRA and EPA regulations is required.
  • Position requires customer contact. Must possess excellent interpersonal, written and verbal communications skills.
  • Must be highly organized, analytical, and able to problem solve to meet business objectives.
  • Must be willing to work additional hours or off-hours as required to meet business objectives.
  • Must be proficient in MS Office.
  • Work is performed indoors, as well as outdoors, in plant environment.
  • Physical demands are representative of those that must be met by an associate to successfully perform the essential functions of the job.
  • Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of the job.

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