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Ticket Operations Associate Jobs in Dallas, TX (NOW HIRING)

Vivid Seats

Ticketing Operations Associate

Coppell, TX · Hybrid

$43K/yr

SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for ... The Fulfillment Services Associate will partner with the operations team in managing ...

New

Vivid Seats

Ticketing Operations Associate

Coppell, TX · On-site

$43K/yr

SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for ... The Opportunity: The Fulfillment Services Associatewill partner with the operations team in ...

Saks OFF 5TH

Seasonal Operations Associate

Dallas, TX · On-site

Seasonal Operations Associate We are seeking a motivated and creative Seasonal Operations Associate ... Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers

Vivid Seats

Ticketing Operations Associate

Coppell, TX · Hybrid

$43K/yr

The Fulfillment Services Associate will partner with theoperationsteam in managing sellerticket ... Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for ...

New

Ripley Entertainment Inc

Cashier

Grand Prairie, TX · On-site

$11.25 - $15.25/hr

Position Title: Operations Associate Essential Skills / Requirements: * Proficiency in cash ... Preferred Qualifications: * 0-2 years in a ticket sales background, preferably in the Attractions ...

Dematic

Technical Support Associate

Plano, TX · On-site

They are seeking a Technical Support Associate who will provide analytical and operational support ... ticket management. • Contribute to system reliability and performance improvement projects.

New

Kiongroup

Technical Support Associate

Plano, TX

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical ... Suggest automation opportunities for reporting and ticket management. * Contribute to system ...

New

Kiongroup

Technical Support Associate

Plano, TX

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical ... Suggest automation opportunities for reporting and ticket management. * Contribute to system ...

New

Dallas Museum of Art

Guest Services Associate

Dallas, TX · On-site

$15/hr

... ticket taking, traveling exhibitions attendant, and other wayfinding positions around the Museum ... Communicate and work in a team manner with coworkers and volunteers to ensure a smooth operation.

Dallas Museum of Art

Guest Services Associate

Dallas, TX · On-site

$15/hr

... ticket taking, traveling exhibitions attendant, and other wayfinding positions around the Museum ... Communicate and work in a team manner with coworkers and volunteers to ensure a smooth operation.

Dallas Museum of Art

Guest Services Associate

Dallas, TX · On-site

$15/hr

... ticket taking, traveling exhibitions attendant, and other wayfinding positions around the Museum ... Communicate and work in a team manner with coworkers and volunteers to ensure a smooth operation.

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Ticket Operations Associate information

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How much do ticket operations associate jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for ticket operations associate in Dallas, TX is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $29.95 per hour, depending on experience, location, and employer.

What are some common challenges faced by Ticket Operations Associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are the key skills and qualifications needed to thrive as a Ticket Operations Associate, and why are they important?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What are Ticket Operations Associates?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Dallas, TX? The most popular types of Ticket Operations jobs in Dallas, TX are:
What are popular job titles related to Ticket Operations Associate jobs in Dallas, TX? For Ticket Operations Associate jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Associate jobs in Dallas, TX look for? The top searched job categories for Ticket Operations Associate jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Ticket Operations Associate jobs? Cities near Dallas, TX with the most Ticket Operations Associate job openings:
Ticket Operations Associate jobs near you
Infographic showing various Ticket Operations Associate job openings in Dallas, TX as of June 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,001 per year, or $26 per hour.
Ticketing Operations Associate

Ticketing Operations Associate

Vivid Seats

Coppell, TX • Hybrid

$43K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.

The Opportunity:

The Fulfillment Services Associate will partner with the operations team in managing seller ticket fulfillment using our Skybox Point of Sale (POS) system for our marketplace. You will provide support for sellers and marketplaces by developing expert-level knowledge of Vivid Seats' Skybox POS system, the seller community, and our marketplaces. This opportunity is a unique experience to build your communication skills, negotiation tactics, and problem-solving skills on a fast paced and motivated team.

How your role contributes to the success of Vivid Seats:

  • Establish and maintain a business relationship with new and existing sellers and marketplaces.
  • Communicate externally through phone calls and emails, responding in a timely manner.
  • Assist sellers and marketplaces with the buying and selling of tickets.
  • Monitor queues to ensure timely fulfillment of all sales and maintain accuracy of tickets.
  • Troubleshoot technical issues related to order processing and data exchange.

How your role expectations will progress as a Fulfillment Services Associate in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Learn our internal POS system Skybox.
  • Familiarize and understand the Ticket Fulfillment process.

90 days in

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
  • Achieve thorough comprehension of our Fulfillment team practices including but not limited to ticket fulfillment, inventory listing creation and inbound inquiries.
  • Attain complete knowledge of the third-party automation technology used for fulfillment.

180 days in

  • Apply methods to execute individual tasks that positively impacts the team.
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Master understanding of all client accounts and marketplaces.
  • Problem solving complex ticket fulfillment issues.

What You'll Bring:

  • Outstanding communication, attention to detail and organizational skills
  • Strong problem solving and issue resolution skills
  • Strong client management and negotiation skills
  • Assertive and professional demeanor
  • Ability to think proactively and manage time effectively
  • Ability to work independently
  • Flexible schedule with ability to work occasional nights, weekends and some holidays

Office Location: Coppell, TX
We have multiple openings on this team with the following schedules:

  • 2:00PM -10:30PM (Mon/Tues off) OR 2:00PM - 10:30PM (Wed/Thurs) off
  • Schedules require: 3 weekdays and both Saturday and Sunday
  • Hybrid model, not fully remote.

Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include annual bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can range. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications.

Salary: $43,000 base salary with overtime eligibility

#LI-BW1

Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.