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Ticket Operations Associate Jobs in Dallas, TX (NOW HIRING)

Kiongroup

Technical Support Associate

Plano, TX · On-site

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical ... Suggest automation opportunities for reporting and ticket management. * Contribute to system ...

Kiongroup

Technical Support Associate

Plano, TX · On-site

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical ... Suggest automation opportunities for reporting and ticket management. * Contribute to system ...

Grimco

Warehouse Associate

Coppell, TX · On-site

$14.75 - $17.75/hr

... operations, driving the efficiency and precision that exceeds our industry-leading standards. It ... Knowledge of WMS, printing ticket orders, MS Office Suite, email, internet navigation. * Ability to ...

Grimco

Warehouse Associate

Coppell, TX · On-site

$14.75 - $17.50/hr

... operations, driving the efficiency and precision that exceeds our industry-leading standards. It ... Knowledge of WMS, printing ticket orders, MS Ofce Suite, email, internet navigation. * Ability to ...

Grimco

Warehouse Associate

Coppell, TX · On-site

$14.75 - $17.50/hr

... operations, driving the efficiency and precision that exceeds our industry-leading standards. It ... Knowledge of WMS, printing ticket orders, MS Office Suite, email, internet navigation. * Ability to ...

Lumen

OPERATIONS TECHNICIAN II - PUB SEC

Dallas, TX · On-site +1

$63K - $85K/yr

Trouble ticket generation and response; customer interface and escalations. * Monitoring ... Associates degree in a related field or equivalent work experience in the communications ...

LinkedIn

Associate Engineer, Data Center

Richardson, TX · On-site

$74K - $122K/yr

... center operations. Responsibilities: * Perform break-fix repairs, including but not limited to ... Actively monitor and engage with the Jira ticket queue, ensuring proper ticket handling and quality ...

LinkedIn

Associate Engineer, Data Center

Richardson, TX · On-site

$74K - $122K/yr

... center operations. Responsibilities: * Perform break-fix repairs, including but not limited to ... Actively monitor and engage with the Jira ticket queue, ensuring proper ticket handling and quality ...

Carvana

Security Associate - 2nd Shift

Dallas, TX · On-site

$17 - $18/hr

JIRA Ticket Service Level Score Basic Qualifications * 1-2 years of experience within a customer ... The facility is a 24/7 operation and gates must be manned at all times. Of course, we'll make any ...

Carvana

Security Associate - 2nd Shift

Hutchins, TX · On-site

$17 - $18/hr

JIRA Ticket Service Level Score Basic Qualifications * 1-2 years of experience within a customer ... The facility is a 24/7 operation and gates must be manned at all times. Of course, we'll make any ...

Carvana

Security Associate - 2nd Shift

Hutchins, TX · On-site

$17 - $18/hr

JIRA Ticket Service Level Score Basic Qualifications * 1-2 years of experience within a customer ... The facility is a 24/7 operation and gates must be manned at all times. Of course, we'll make any ...

Carvana

Security Associate - 1st Shift

Hutchins, TX · On-site

$17/hr

JIRA Ticket Service Level Score Basic Qualifications * 1-2 years of experience within a customer ... The facility is a 24/7 operation and gates must be manned at all times. Of course, we'll make any ...

Carvana

Security Associate - 2nd Shift

Hutchins, TX · On-site

$17 - $18/hr

JIRA Ticket Service Level Score Basic Qualifications * 1-2 years of experience within a customer ... The facility is a 24/7 operation and gates must be manned at all times. Of course, we'll make any ...

Carvana

Security Associate - 2nd Shift

Hutchins, TX

$17 - $18/hr

JIRA Ticket Service Level Score Basic Qualifications * 1-2 years of experience within a customer ... The facility is a 24/7 operation and gates must be manned at all times. Of course, we'll make any ...

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Showing results 21-40

All JobsTicket Operations Associate JobsTicket Operations Associate Jobs in Dallas, TX

Ticket Operations Associate information

See Dallas, TX salary details

$11

$25

$52

How much do ticket operations associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for ticket operations associate in Dallas, TX is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $29.95 per hour, depending on experience, location, and employer.

What are some common challenges faced by ticket operations associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are the key skills and qualifications needed to thrive as a ticket operations associate?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What is a ticket operations associate?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Dallas, TX? The most popular types of Ticket Operations jobs in Dallas, TX are:
What are popular job titles related to Ticket Operations Associate jobs in Dallas, TX? For Ticket Operations Associate jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Associate jobs in Dallas, TX look for? The top searched job categories for Ticket Operations Associate jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Ticket Operations Associate jobs? Cities near Dallas, TX with the most Ticket Operations Associate job openings:
Ticket Operations Associate jobs near you
Infographic showing various Ticket Operations Associate job openings in Dallas, TX as of August 2026, with employment types broken down into 6% Internship, 65% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $54,001 per year, or $26 per hour.

Technical Support Associate

Kiongroup

Plano, TX • On-site

$65K - $80K/yr

Full-time

Re-posted 22 days ago

Job description

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution. This role ensures accurate documentation, trend analysis, and process improvement to enhance customer experience and team efficiency.
Strategic impact: Uses knowledge-based discretion and influences others at a moderate level / performs a range of tactical, operational, and some strategic assignments related to jobdiscipline.
Knowhow: Requires working knowledge and experience in own job discipline and broadens capabilities.
Schedule: Working a 12 hour rotating 4 days on and 4 days off work week with a scheduled on-call rotation
Work:
Receives a moderate level of guidance and direction.
Continuously analyzes and optimizes the utilization of methods, tools or systems.
Problems faced are difficult but typically not complex.
Plans recurring processes and solves immediate issues or problems.
Accountability: Is accountable for the efficiency and effectiveness of a process.We offer:
What We Offer:

  • Career Development

  • Competitive Compensation and Benefits

  • Pay Transparency

  • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $65,000 - $80,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

Technical Support Assistance

  • Support frontline teams by researching and documenting solutions for common issues.
  • Assist in troubleshooting basic technical problems under guidance from Professionals or Experts.
  • Ensure accurate and timely updates in ERP and ticketing systems (SAP, Oracle, Jira).


Documentation & Knowledge Management

  • Create and maintain knowledge base articles and troubleshooting guides.
  • Ensure all service activities are properly logged and documented for compliance.
  • Assist in developing training materials for new processes and tools.


Customer Support Coordination

  • Provide status updates to customers on non-critical issues when required.
  • Support communication between technical teams and customers for data-driven insights.
  • Help ensure customer satisfaction through accurate and timely information.


Continuous Improvement

  • Participate in process improvement initiatives using Lean or Six Sigma principles.
  • Suggest automation opportunities for reporting and ticket management.
  • Contribute to system reliability and performance improvement projects.


Qualifications:

  • Associate degree in Engineering, IT, or related field (Bachelor's preferred).
  • 1-3 years of experience in technical support or data analysis.
  • Strong proficiency in Excel and familiarity with BI tools (Power BI, Tableau).
  • Basic understanding of automated systems and ERP platforms.
  • Excellent analytical, organizational, and communication skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.

Apply