Ticket Operations Associate Jobs (NOW HIRING)

About Us                                                                                                                                                       
Deeply rooted in our local Beverly Hills community and influenced by cultural change, the Wallis Annenberg Center for the Performing Arts, a public-private partnership with the City of Beverly Hills, strives to be a site for the convergence of relevant, dynamic performing arts, education and civic life, strengthening our local and global community is our role as a presenter, producer, educator and community resource. We approach our work with the pioneering creative spirit of Beverly Hills and greater Los Angeles, while also recognizing that we live in a multi-cultural every-changing world guided by our core values of Trust, Artistic Courage, Enlightenment, Cooperation, Communication, Diversity, Equity and Inclusion, and Accountability. 
The campus itself is a breathtaking 70,000-square-foot facility celebrating the classic and the modern and has garnered six architectural awards. The restored building features the original 1933 Beverly Hills Post Office (on the National Register of Historic Places), which serves as the theater's dramatic yet welcoming lobby, and includes the contemporary 500-seat, state-of-the-art Bram Goldsmith Theater; the 150-seat Lovelace Studio Theater and an inviting open-air plaza for family, community and other performances.
About The Job                                                                                                                                             
Do you have a passion for the performing arts, theater, music & dance? Do you enjoy sharing that passion with others? Are you looking for full-time work that combines your love of the arts with your passion for excellent customer service?
The Ticket Services Coordinator is a full-time role, reporting to the General Manager at The Wallis. This role collaborates with our Ticket Services Associates to create a positive and enjoyable customer service experience for all Patrons of The Wallis. Another essential element of this role is assisting our General Manager and Ticket Services Specialist with administrative tasks related to the Box Office.  Candidates for this position must be available to work events that occur during nights, weekends, and holidays, as the programming requires.
If you have excellent communication skills, enjoy offering welcoming and friendly patron services, have meticulous attention to detail, and are passionate about the performing arts programs presented by The Wallis, we look forward to hearing from you.
What You'll Do                                                                                                                                              
Ticketing:

• Functions as the front- and back-line coordinator by assisting the Ticket Services Associate staff with resolving issues and troubleshooting issues with the Assistant Ticketing Services Manager (ATSM) and Ticket Operations Specialist;
• Coordinates all daily and pre-performance sales station setup, including will-call, day of show, and daily ticket batch printing;
• Posts, maintains, adds, or releases ticket inventory and/or seat holds for third-party vendors and The Wallis staff as needed;
• Interfaces with the General and Assistant Ticket Services Managers to promote consistency in data and reporting. Responsible for the production of group sales invoicing by acting as the primary point of contact;
• Assists patrons, multi-buys, donors, single ticket buyers, groups, and others with the purchasing of tickets and multi-buy packages;
• The Ticket Services Coordinator works closely with the Assistant Ticket Services Manager and Ticket Operations Specialist to execute accurate management of the Tessitura ticketing system.  They ensure the integrity of the customer data through daily address updates, reporting, and corrections;
• Coordinates marketing mailing campaigns where needed;
• Maintains supplies and orders materials as needed;
• Conducts research on customer service issues, participates in department initiatives, and performs other duties as assigned;
• Answers, screens, and directs calls on a multi-line phone system. The TSC also assists callers, takes messages, and/or forwards calls to appropriate staff or voicemail;
• Performs general clerical duties, including but not limited to filing, photocopying, faxing, emailing, and mailing as required. Other administrative responsibilities include telephoning patrons to resolve queries, updating patron records, and performing various data collection and entry tasks;
• Ensure the highest quality experience for all patrons by making them aware of relevant special offers, other Wallis shows, and services that The Wallis offers.

Other/Administrative:

• Work as a team with marketing and event staff on scheduled performances, programs, and special events;
• Assist in the implementation of patron surveys and other marketing initiatives;
• Facilitate ticket services staff with particular front-line responsibilities;
  • Facilitates tasks given to the Ticket Services Associates by the Assistant Ticket Services or General Manager (i.e., seating, wait list calls, etc.);
  • Distributes phone messages and ensures that all calls are answered by the third ring, at the latest;
• Serves in rotation with the Assistant Ticket Services Manager, Ticket Operations Specialist, and General Manager as event MOD (as needed), by providing direction and answering questions when issues arise;
• Assists General Manager with show settlements, check requests, and daily administrative needs as the organization and department grow.

Skills & Experience Needed                                                                                                                       
 

• 2 years of previous box office, customer service, and Tessitura experience and/or intermediate knowledge of computerized ticketing software are required;
• Superior interpersonal skills, ability to communicate effectively with co-workers, guests, and clients, excellent customer service skills, and the ability to interact positively with diverse staff and clientele in a fast-paced environment are required;
• Able to work calmly under tight deadlines and respond gracefully to high-pressure situations, and when possible, show initiative and plan ahead;
• Must be able to work well in a collaborative environment;
• Strong communication skills, both written and verbal, are required;
• Excellent computer skills, including Microsoft Office, with particular proficiency in Excel, Google Docs, Forms, and Apps, are required;
• Post-secondary education (diploma or certificate) and/or major course work or related experiences in theater arts or related field are preferred.

The Wallis Annenberg Center for the Performing Arts is an Equal Opportunity Employer committed to diversity and encourages applicants of any age, national origin, race, ethnicity, religion, sexual orientation, political affiliation, or gender.

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