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Ticket Operations Associate Jobs (NOW HIRING)

Jackpot

Operations Associate (Part-Time)

New York, NY · On-site

$19/hr

We're seeking a dedicated and passionate Part-Time Operations Associate to support our lottery ticket operations. Reporting to the Operations Manager, this position is based on-site in Brooklyn, NY

Jackpot

Operations Associate (Part-Time)

New York, NY

$19/hr

We're seeking a dedicated and passionate Part-Time Operations Associate to support our lottery ticket operations. Reporting to the Operations Manager, this position is based on-site in Brooklyn, NY

DraftKings

Operations Associate, Jackpocket

Pueblo, CO · On-site

You'll manage every aspect of the customer lottery ticket order experience, ensuring accuracy and ... What you'll do as an Operations Associate * Manage and process customer lottery ticket orders and ...

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Ticket Operations Associate information

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How much do ticket operations associate jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for ticket operations associate in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

What are some common challenges faced by Ticket Operations Associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are the key skills and qualifications needed to thrive as a Ticket Operations Associate, and why are they important?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What are Ticket Operations Associates?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

More about Ticket Operations Associate jobs
What cities are hiring for Ticket Operations Associate jobs? Cities with the most Ticket Operations Associate job openings:
What are the most commonly searched types of Ticket Operations jobs? The most popular types of Ticket Operations jobs are:
Who are the top companies hiring for Ticket Operations Associate jobs? The top employers for Ticket Operations Associate jobs are:
What states have the most Ticket Operations Associate jobs? States with the most job openings for Ticket Operations Associate jobs include:
What job categories do people searching Ticket Operations Associate jobs look for? The top searched job categories for Ticket Operations Associate jobs are:
Ticket Operations Associate jobs near you
Infographic showing various Ticket Operations Associate job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,588 per year, or $26.2 per hour.
Operations Associate (Part-Time)

Operations Associate (Part-Time)

Jackpot

New York, NY • On-site

$19/hr

Part-time

Retirement

Posted 19 days ago

Job description

ABOUT JACKPOT
At Jackpot., our mission is to create the most trusted online lottery and gaming destination. From the very beginning, we've focused on delivering a seamless, user-friendly experience that allows players globally to enjoy their favorite games in a secure, exciting, and engaging environment.
Internally, we've fostered a culture built on our core values - Decisiveness, Grit, and Lifelong Learning. These principles shape our work environment and guide our efforts as we collaborate, innovate, and support one another in scaling our platform to leave a lasting impact on the gaming industry.
THE ROLE
At Jackpot, our Operations team is vital to our success. We're seeking a dedicated and passionate Part-Time Operations Associate to support our lottery ticket operations. Reporting to the Operations Manager, this position is based on-site in Brooklyn, NY. If you're eager to grow your career in operations, excited about contributing to a start-up, and looking to play a key role in the growth of a new business, this is the perfect opportunity for you!
Schedule: Hours are flexible and based on business needs. Saturday and Sunday availability is required.
WHAT YOU'LL DO
  • Accurately and efficiently process customer orders to ensure a smooth and organized experience.
  • Follow opening and closing procedures for assigned work area.
  • Maintain all location equipment, ensuring it remains in good working condition.
  • Troubleshoot basic technical issues.
  • Promptly escalate any issues, concerns, or feedback to the on-duty supervisor.
  • Adhere to established operating procedures to maintain quality and consistency.
  • If applicable, support the retail store, including processing transactions, overseeing inventory, maintaining organization, and keeping the store clean.
  • Assist with special projects as required.

WHAT WE'RE LOOKING FOR
  • A minimum of a High School degree or equivalent.
  • Must be 18 years or older.
  • The willingness to work flexible hours as needed, which may include extended shifts in the day or night and/or occasional weekends or holidays.
  • A passion for learning new processes and technologies.
  • Experience in fast-paced environments.
  • Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
  • Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving setting.

WHAT'S IN IT FOR YOU?
  • Hourly Pay Rate: $19
  • 401(k)
  • Sick Time
  • Dedication to Lifelong Learning through our Monthly Speaker Series
  • Monthly cultural and social events
  • A values-driven team culture built through intentional hiring, fostering collaboration and alignment.

Jackpot is an Equal Opportunity Employer committed to providing a safe and inclusive workplace free from discrimination and harassment. We foster a diverse environment where all employees can thrive, feel valued, and contribute to making a positive impact together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law.
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