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Ticket Operations Manager Jobs in Miami, FL (NOW HIRING)

ASM Global

Ticket Seller- Part Time

Miami, FL · On-site

Box Office Manager FLSA STATUS: Non-Exempt, Hourly LEGENDS GLOBAL Legends Global is the premier ... Demonstrated knowledge of ticket selling/box office operations * Ability to count money, make ...

ASM Global

Ticket Seller- Part Time

Miami, FL · On-site

Box Office Manager FLSA STATUS: Non-Exempt, Hourly LEGENDS GLOBAL Legends Global is the premier ... Demonstrated knowledge of ticket selling/box office operations * Ability to count money, make ...

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Ticket Operations Manager information

See Miami, FL salary details

$29.6K

$60.7K

$113.3K

How much do ticket operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for ticket operations manager in Miami, FL is $60,692.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $74,100.00 per year, depending on experience, location, and employer.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the most commonly searched types of Ticket Operations jobs in Miami, FL?

The most popular types of Ticket Operations jobs in Miami, FL are:

What are popular job titles related to Ticket Operations Manager jobs in Miami, FL?

For Ticket Operations Manager jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Ticket Operations Manager jobs in Miami, FL look for?

The top searched job categories for Ticket Operations Manager jobs in Miami, FL are:

What cities near Miami, FL are hiring for Ticket Operations Manager jobs?

Cities near Miami, FL with the most Ticket Operations Manager job openings:

Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $60,692 per year, or $29.2 per hour.

Coordinator, Ticket Operations

The Florida Panthers

Sunrise, FL • On-site

Full-time, Part-time

Re-posted 26 days ago

Job description

Organization Overview:
The Florida Panthers are in their 33rd season in 2026-27 as one of the National Hockey League's premier franchises. As back-to-back Stanley Cup Champions in 2024 and 2025, the Panthers have won 11 of their past 12 postseason series and captured four Eastern Conference Championships. The organization is led by President of Hockey Operations & General Manager Bill Zito, entering his seventh season, and President of Business Operations Michael White, beginning his first full season.
Anchored by a championship culture on the ice, the Panthers are equally committed to building a world-class sports and entertainment platform off of it. The organization focuses on delivering an elite guest experience across all venues, deepening the connection between the team and the South Florida community and continuing to grow the sport for the next generation. The Panthers operate four facilities in Broward County: Amerant Bank Arena in Sunrise which is home of Panthers home games, concerts and events, Panthers IceDen in Coral Springs, the state-of-the-art Baptist Health IcePlex in Fort Lauderdale and renovated War Memorial Auditorium which hosts concerts and events year-round.
The Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. That foundation of selfless service shapes the organization's identity at every level. The Panthers' pillar program, "Heroes Among Us," honors a U.S. military veteran at every home game, and the Florida Panthers Foundation directs its efforts across four core pillars: veterans' affairs, children's health and education, raising awareness for the endangered Florida Panther and growing youth hockey throughout the region. The organization remains deeply committed to empowering and strengthening the diverse communities of South Florida and the tri-county area.
Coordinator, Ticket Operations
  • Organization: Florida Panthers Hockey Club
  • Department: Ticket Operations
  • Reports To: Manager, Ticket Operations
  • FLSA Status: Exempt (Salaried)
  • Employment Type: Full-Time
  • Location: Amerant Bank Arena, Sunrise, FL - On-Site
  • Schedule: Flexibility required for evenings, weekends, and holidays
Job Summary
The Coordinator, Ticket Operations will support the day-to-day ticketing operations for third-party events hosted at Amerant Bank Arena and War Memorial Auditorium, with additional responsibilities supporting Florida Panthers hockey. This highly organized and detail-oriented professional will have a passion for improving operational efficiencies and delivering great experiences for arena patrons across a diverse range of live events - from concerts and special events to sporting competitions.
Core responsibilities include assisting with ticket fulfillment and order processing for third-party events, supporting box office operations on event days, coordinating with internal departments, and providing exceptional customer service. The ideal candidate is a quick learner with familiarity in ticketing systems who is eager to grow within a fast-paced entertainment environment.
Essential Duties & Responsibilities
Specific duties include but are not limited to:
  • Assist with ticket operations for third-party events at Amerant Bank Arena and War Memorial Auditorium, including event setup support, order processing, and on-site box office assistance, with additional support for Florida Panthers hockey events as needed
  • Process and fulfill ticket orders accurately and promptly for both third-party events and Panthers games
  • Provide on-site box office support during games and events, helping ensure a smooth and positive experience for patrons, staff, and partners
  • Assist with account maintenance including financial details, seat relocations, ticket and seat upgrade requests, and account information updates in accordance with department policies and procedures
  • Help hire, train, and supervise part-time box office staff under the direction of the Manager
  • Develop and maintain working knowledge of the ticketing system and related platforms to assist the sales department, troubleshoot patron and client issues, and provide excellent customer service across third-party events and Panthers games
  • Support cross-departmental coordination with ticket sales & service, marketing, venue operations, corporate partnerships, and business intelligence teams
  • Assist the Manager, Director, and VP with the execution of daily operations and departmental administration
  • Complete special projects as assigned by management
Qualifications
  • Minimum of 1-2 years of related work experience, preferably in a ticketing or live events environment
  • Prior experience with a ticketing system preferred
  • Advanced proficiency in Microsoft Office Suite
  • Ability to quickly learn new technology and platforms
  • Strong attention to detail with excellent interpersonal, oral, and written communication skills
  • Ability to provide excellent customer service to all internal and external clients
  • Ability to work both independently and collaboratively as part of a team
  • Flexible availability including nights, weekends, and holidays as required
  • Experience in the sports and/or entertainment industry preferred
  • Bachelor's degree or equivalent preferred
Position Type / Expected Hours of Work
This is a full-time exempt (salaried) position. Must be able to work flexible hours, nights, weekends, and holidays as needed.
At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.
We welcome all to apply and join our team.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

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