Ticket Operations Intern Jobs in Miami, FL (NOW HIRING)

POSITION SUMMARY 

Gain practical experience in performing arts event services by learning how events are planned, coordinated, and supported from initial client inquiry through event-day execution. The intern will develop skills in venue management, event staffing, contracts, administrative support, attendance reporting, customer service, and front-of-house operations while working collaboratively with Event Services staff.

ESSENTIAL FUNCTIONS

• Facility & Work Order Coordination - Learn to prepare, submit, and track event-related work orders, including HVAC and custodial requests, while understanding how building services support event readiness and guest comfort.
• Event Staffing & Safety Coordination - Assist with event staffing needs, including police detail requests, and learn how staffing levels and public-safety support are coordinated based on event requirements.
• Client Inquiry & Administrative Support - Answer incoming calls professionally, gather key information from potential clients, document inquiries accurately, and provide organized details to the Event Manager for follow-up.
• Data Reporting - Assist with maintaining and reporting show-related attendance data and other event information to support accurate departmental records and post-event reporting.
• Event-Day Operations - Provide hands-on support during events, including front-of-house operations, catering coordination, client communication, and other operational needs that contribute to a smooth event experience.
• Professional Communication & Service - Build customer service, teamwork, accountability, and problem-solving skills through interaction with clients, guests, staff, vendors, and venue partners before, during, and after events.
• Rental Contracts & Ticket Riders – Learn the process for preparing and executing rental contracts and building ticketing riders to place shows on sale. Gain an understanding of how event, client, venue, and ticketing information is gathered, documented, and communicated to ensure accurate execution.

PROGRAM HIGHLIGHTS 

• Fall Intern program date October – December up to 12 weeks.
• Part-time paid internship - $15 per hour.
• This internship is onsite at our managed venue Rose & Alfred Miniaci Performing Arts Center.
• Schedule:  Schedule varies based on the department, average 20-24 hours per week.
• Learn how to effectively communicate with various internal and external departments.
• Gain professional skills, including the ability to work collaboratively with others, professional conduct, ethics, and general operations.
• Develop team building skills, with ability to work with all levels and roles of an organization effectively.
• Work as part of the team to provide support to ensure reliability and efficiency with processes.

CORE COMPETENCIES

• Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience.
• Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies, and goals.
• Accountability- Take ownership of deliverables and actions and contribute value to the organization.  Accept responsibility for actions and outcomes.

KNOWLEDGE AND ABILITIES

• Ability to maintain a physical presence at designated work locations, maintaining regular attendance, punctuality and working a flexible schedule including nights, weekends, holidays, and events may be required.
• Able to communicate effectively in English, both in writing and verbally. 
• Ability to adapt to changing priorities and deadlines.
• Good interpersonal skills including excellent written and verbal communication skills. 
• Excellent time and task management skills.

DESIRED EDUCATION AND EXPERIENCE 

• Pursuing a degree in Arts Administration, Event Management, Business or related field.
• College Senior or recent graduate (within 1 year)

HOW TO APPLY 

Please provide a cover letter to be uploaded with resume and application. In a maximum of one page, double-spaced, please address the following questions:

• How do you see this internship aligning with your personal, educational and/or career goals.
• PROOF OF THE HIGHEST LEVEL OF COMPLETED EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. Applications without attached proof of education will not be processed for consideration.