1

Ticket Operations Manager Jobs in Rhode Island (NOW HIRING)

Establish and report on operational metrics: uptime/availability, MTTR, ticket SLAs, change failure ... Contract & Vendor Management * Own the full lifecycle of contracts for tooling and vendors used ...

Establish and report on operational metrics: uptime/availability, MTTR, ticket SLAs, change failure ... Contract & Vendor Management * Own the full lifecycle of contracts for tooling and vendors used ...

Box Office Manager

Providence, RI · On-site

$48K - $55K/yr

Primary Purpose The Box Office Manager, under the direction of the operations manager, manages the ... Settle and balance ticket income for distribution to internal and external event producers. Create ...

next page

Showing results 1-20

Ticket Operations Manager information

See Rhode Island salary details

$30.4K

$62.1K

$116K

How much do ticket operations manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for ticket operations manager in Rhode Island is $62,143.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $75,900.00 per year, depending on experience, location, and employer.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager, and why are they important?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.
What are the most commonly searched types of Ticket Operations jobs in Rhode Island? The most popular types of Ticket Operations jobs in Rhode Island are:
What are popular job titles related to Ticket Operations Manager jobs in Rhode Island? For Ticket Operations Manager jobs in Rhode Island, the most frequently searched job titles are:
Infographic showing various Ticket Operations Manager job openings in Rhode Island as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $62,143 per year, or $29.9 per hour.
Title Ticket Seller | Part-Time | Ryan Center and Boss Ice Arena

Title Ticket Seller | Part-Time | Ryan Center and Boss Ice Arena

Oak View Group

Kingston, RI

$16/hr

Other

Retirement

Re-posted 21 days ago


Oak View Group rating

6.3

Company rating: 6.3 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

20th of 35 rated event venues


Job description

Ticket Seller | Part-Time | Ryan Center and Boss Ice Arena
Location US-RI-Kingston
Job Post Information* : Posted Date 2 months ago(5/29/2026 9:21 AM)
Job ID 2026-32220
Category Box Office
Type Regular Part-Time
Location : Location US-RI-Kingston
Job Post Information* : External Company Name Oak View Group
Job Post Information* : External Company URL https://www.oakviewgroup.com/
Location : Postal Code 02881
Location : Address 1 Lincoln Almond Plaza
Job Post Information* : Post End Date 8/28/2026
Overview

Ticket Sellers will understand and operate the Paciolan ticketing system and provide excellent customer service to all guests at the Ryan Center and Meade Stadium. They must know and understand each event, its seating charts, and the configurations of the Ryan Center.

This role pays an hourly rate of $16.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until August 28, 2026.

Responsibilities
  • Learn and use the Paciolan ticketing system to process ticket sales and customer transactions
  • Become familiar with event details, including ticket pricing, discounts, seating configurations, restrictions, and admission policies
  • Understand the seating layouts and venue setup of the Ryan Center
  • Accurately process ticket sales and assist customers with purchases for athletic events, concerts, and other ticketed events
  • Accurately handle cash, credit card, and other payment transactions while providing correct tickets, receipts, and change
  • Provide excellent customer service by assisting patrons in a professional, courteous, and positive manner
  • Assist guests by answering questions and directing them to entrances, ticket takers, or seating areas when needed
  • Reconcile and balance cash drawers and ticket sales at the end of each shift
  • Maintain accurate, organized, and legible records and reports
  • Maintain confidentiality regarding customer information, sales records, and internal operations
  • Perform other duties as assigned by the Director of Ticket Operations or Ticket Operations Manager
  • Adhere to all Ryan Center and University policies and procedures
Qualifications
  • Ability to multitask and remain organized in a fast-paced environment
  • Strong communication and interpersonal skills
  • Customer service experience preferred
  • Experience handling cash and processing transactions accurately
  • Ability to work independently and collaboratively as part of a team
  • Basic knowledge of Microsoft Office and computer systems
  • Strong attention to detail and accuracy
  • Ability to remain professional and composed during high-volume events
  • Must be able to work a flexible schedule-nights and weekends are required. URI Winter/Spring/Summer breaks are a plus
Options
Apply NowApply

We apologize for the inconvenience. The "Share" function is not working properly at this time. Please refresh the page and try again later. We appreciate your excitement about this opening!

Need help finding the right job?
We can recommend jobs specifically for you! Click here to get started.
Application FAQs

Software Powered by ICIMS
www.icims.com


What Oak View Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom