Ticket Operations Manager Jobs in Oregon (NOW HIRING)

*This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Position Responsibilities and Duties:

• Establish team goals, conduct performance reviews, and support the professional development of team members.

• Oversee the day-to-day operations of the M365 Systems Administration team, including managing andoptimizingthe Microsoft 365 stack (M365, Entra ID, Teams, SharePoint, OneDrive) to support the modern workplace.

• Own the IT change management process for M365 and endpoint changes, ensuring risk assessments and rollback plans are documented and presented for approval prior to production deployment.

• Drive operational efficiency and continuous process improvement across IT work management practices, including ticketing, request fulfillment, and SLA performance withinFreshservice& Jira.

• Collaborate closely with the IT Infrastructure & Cloud Operations Manager and team on shared concerns such as identity, security, and cross-team dependencies.

• Collaborate with various stakeholders across the organization to understand business needs and translate them into technical requirements.

• Analyze continuously the current processes, technologies, and vendors toidentifyareas for improvement and/or changes.

• Ensure that all projects are completed on time, within budget, and to the highest quality standards.

• Stay up to date with emerging technologies and industry best practices in the Microsoft 365 and modern workplace ecosystem to ensure the company's environmentremainsinnovative and competitive.

• Develop andmaintainIT policies, SOPs, and runbooks, ensuring that theycomply withindustry standards and regulatory requirements.

• Participate in the development and management of the departmental budget, ensuring that resources areallocatedeffectively.

• Evaluate and recommendnew technologiesand tools that can help improve the efficiency and effectiveness of the IT department.

• Support M&A integration activities for the Microsoft 365 workstream, including tenant migrations, user provisioning, and Intune policy alignment foracquiredentities.

• Build andmaintainexecutive-level dashboards andreportingon patch compliance, ticket metrics, and SLA performance to support leadership visibility.

• Plan and document activities necessary to ensure business continuity for M365 and SaaS-based systemsin the event ofa disaster, in coordination with theInfrastructureteam.

• Collaborate with the security team to evaluate and implement security protocols.

Minimum Skills or Experience Requirements:

• Bachelor's degree in Computer Science, Information Systems, or related field or equivalent combination of education and experience.

• 7+ years of experience in IT operations or Microsoft 365 administration, with a minimum of 3 years of experience managing a team.

• Extensive knowledge of the Microsoft 365 stack, including Entra ID, M365, Teams, SharePoint, OneDrive, Intune, and Autopilot.

• Experience with enterprise endpoint patch management programs, including Windows Autopatch, Intune update policies, and third-party patching tools (e.g., Patch My PC).

• Familiarity with ITIL-based change management processes, including CAB submissions, risk assessments, and rollback planning.

• Experience with ITSM platforms such asFreshserviceforincident, change, and request management.

• Experience with work management tools such as Jira, and a demonstrated focus on process improvement and operational efficiency.

• Strong leadership and team building skills, with the ability to motivate and mentor team members.

• Excellent project management skills, with the ability to manage multiple projects simultaneously.

• Strong analytical and problem-solving skills, with the ability toidentifyand mitigate risks.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders across the organization.

• Ability to work independently with minimal supervision.

• Ability to work effectively in a team environmentand incross-functional teams, including close collaboration with the Infrastructure & Cloud Operations team.

• Ability to effectively document processes, procedures, and technical solutions.

• Experience supporting M&A or tenant migration projects in a Microsoft 365 environment is a plus.

• Energetic, enthusiastic, charismatic

• Entrepreneurial spirit

Applicants must be legally authorized to work in the U.S. without requiring employer sponsorship now or in the future.

SOLV Energy Is an Equal Opportunity Employer

At SOLV Energy we celebrate the power of our differences. We are committed to building diverse, equitable, and inclusive workplaces that improve our communities. SOLV Energy prohibits discrimination and harassment of any kind against an employee or applicant based on race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, or ethnicity, mental or physical disability, veteran status, parental status, or any other characteristic protected by law.

Benefits:

Employees (and their families) are eligible for medical, dental, vision, basic life and disability insurance. Employees can enroll in our company's 401(k) plan and are provided vacation, sick and holiday pay.

Compensation Range:

$129,279.00 - $161,599.00

Pay Rate Type:

Salary

SOLV Energy does not accept unsolicited candidate introductions, referrals or resumes from third-party recruiters or staffing agencies. We require all third-party recruiters to communicate exclusively with our internal talent acquisition team. SOLV Energy will not pay a placement fee to any third-party recruiter or agency that has not coordinated their recruiting activity with the appropriate member of our internal talent acquisition team.

In addition, candidate introductions or resumes can only be submitted to our internal talent acquisition recruiting team if a signed vendor agreement is already on file and the third-party recruiter or agency has received formal instructions from our internal talent acquisition team to submit candidates for a particular job posting.

Any unsolicited candidate introductions, referrals or resumes sent by third-party recruiters to SOLV Energy or directly to any of our employees, or received through our website or career portal, will be considered property of SOLV Energy and will not be eligible for a placement fee. In the event a third-party recruiter submits a resume or refers a candidate without a previously signed vendor agreement, SOLV Energy explicitly reserves the right to pursue and hire the candidate(s) without financial liability to such third-party recruiter.

Job Number: J13638