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Ticket Operations Manager Jobs in Oregon (NOW HIRING)

Northwest Beef Express

Administrative Specialist

Hermiston, OR · On-site

$48K - $65K/yr

... operations and finance teams depend on daily. • Problem Solving: Identifies and resolves ticket ... Communicates effectively with fleet management, drivers, vendors, and the corporate finance team.

Fixify

Senior IT Operations Analyst

OR · Remote

But you've also noticed something: the most interesting part of the job isn't always the ticket. It ... Expert-level understanding of Identity and Access Management concepts and troubleshooting. * Strong ...

TJX Companies

Big Ticket Merch. Associate

Medford, OR

$17.50 - $18/hr

Ensures Associates adhere to all operational procedures * Ensures opening/closing procedures are executed according to company guidelines * Communicates accurately and effectively with management and ...

LandCare

Branch Administrator

Portland, OR

Understand and manage administrative processes executed in LandCare's operations management software * Lead weekly review of job reports in team meeting to ensure accurate job costing and work ticket ...

LandCare

Branch Administrator

Portland, OR · On-site

Understand and manage administrative processes executed in LandCare's operations management software * Lead weekly review of job reports in team meeting to ensure accurate job costing and work ticket ...

LandCare

Branch Administrator

Portland, OR · On-site

Understand and manage administrative processes executed in LandCare's operations management software * Lead weekly review of job reports in team meeting to ensure accurate job costing and work ticket ...

Gametime United

OR

This is not a "manage the support queue" role. It's an executive hire to redesign the operating ... a ticket, create product feedback loops that eliminate root causes, and drive the margin ...

Tjx

Big Ticket Merch. Associate

Medford, OR · On-site

$17.50 - $18/hr

Ensures Associates adhere to all operational procedures * Ensures opening/closing procedures are executed according to company guidelines * Communicates accurately and effectively with management and ...

TJX Companies

Big Ticket Merch. Associate

Medford, OR · On-site

$17.50 - $18/hr

Ensures Associates adhere to all operational procedures * Ensures opening/closing procedures are executed according to company guidelines * Communicates accurately and effectively with management and ...

Consensus Cloud Solutions

OR · On-site

$104K - $143K/yr

In addition to responding to alerts and participating in the change management process, and other ... Monitor ticket queues, provide timely updates, resolve trouble tickets, and respond to diagnostic ...

Big 5 LLC

Relief Manager

Ontario, OR

$18.15 - $18.63/hr

Successful operation of store in the absence of the Store Manager * Provide excellent customer ... Employee Referral Program, Ticket Discounts to Top Attractions and Events, Pet Insurance ...

Big 5 LLC

Relief Manager

Woodburn, OR

$18.15 - $18.63/hr

Successful operation of store in the absence of the Store Manager * Provide excellent customer ... Employee Referral Program, Ticket Discounts to Top Attractions and Events, Pet Insurance ...

Big 5 LLC

Relief Manager

Klamath Falls, OR

$16.46 - $16.94/hr

Successful operation of store in the absence of the Store Manager * Provide excellent customer ... Employee Referral Program, Ticket Discounts to Top Attractions and Events, Pet Insurance ...

BSUE DOGS CORP

Store Manager

Sherwood, OR · On-site

... operations of the Scenter with emphasis on critical KPI's: Labor Efficiency Ratio, Average Ticket ... Manage client expectations; Resolve customer concerns * Ensure safety of dogs and team members at ...

Swiss Krono

Accounting Manager

Klamath Falls, OR · On-site

Collaborate with operations and sales to develop yearly and quarterly budgets. * Enter contracts ... Process contract adjustments including rate changes and ticket errors. * Process fiber payable and ...

Swiss Krono

Accounting Manager

Klamath Falls, OR

Collaborate with operations and sales to develop yearly and quarterly budgets. * Enter contracts ... Process contract adjustments including rate changes and ticket errors. * Process fiber payable and ...

Big 5 Sporting Goods

Relief Manager

Ontario, OR · On-site

$18.15 - $18.63/hr

Successful operation of store in the absence of the Store Manager * Provide excellent customer ... Program, Ticket Discounts to Top Attractions and Events, Pet Insurance, Kinecta Credit Union ...

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All JobsTicket Operations JobsTicket Operations Manager JobsTicket Operations Manager Jobs in Oregon

Ticket Operations Manager information

See Oregon salary details

$32.8K

$67.1K

$125.3K

How much do ticket operations manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for ticket operations manager in Oregon is $67,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $81,900.00 per year, depending on experience, location, and employer.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager, and why are they important?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.
What are the most commonly searched types of Ticket Operations jobs in Oregon? The most popular types of Ticket Operations jobs in Oregon are:
What are popular job titles related to Ticket Operations Manager jobs in Oregon? For Ticket Operations Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Manager jobs in Oregon look for? The top searched job categories for Ticket Operations Manager jobs in Oregon are:
What cities in Oregon are hiring for Ticket Operations Manager jobs? Cities in Oregon with the most Ticket Operations Manager job openings:
Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Oregon as of July 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $67,091 per year, or $32.3 per hour.
Manager, Enterprise Technical Support

Manager, Enterprise Technical Support

Les Schwab Tire Center

Bend, OR • On-site

Full-time

Posted 11 days ago

Les Schwab Tire Centers rating

6.6

Company rating: 6.6 out of 10

Based on 215 frontline employees who took The Breakroom Quiz

229th of 727 rated retailers

Job description

Job Description:
POSITION SUMMARY
The Manager of Enterprise Technical Support is a high-impact, customer-obsessed technology leader responsible for directing the multi-disciplinary operational support teams that keep our enterprise technology functioning. This role provides strategic and tactical oversight for four distinct vital support pillars: the Help Desk, the Network Operations Center (NOC), Field Services, and End Point Support.
As a champion of "fanatical support," this leader shifts the traditional IT support mindset into a world-class service delivery engine, ensuring users experience seamless, empathetic, and rapid resolution to their technology challenges. Versed in the technology support frameworks (e.g., ITIL), the Manager will instill a culture of accountability, service, operational metrics, and technical excellence across diverse support modalities-from phone-based triage to hands-on hardware remediation and proactive infrastructure monitoring. A relentless focus on customer-centric leadership, incident reduction, process maturity, and building highly collaborative, cross-functional teams is paramount to succeeding in this role.
PRIMARY RESPONSIBILITIES & FUNCTIONS
40% - Customer-Centric Leadership, Coaching & High Performance Accountability
  • Lead, mentor, and inspire a diverse, multi-tiered support organization, fostering a culture of profound customer empathy and absolute commitment to world class customer service (WCCS).
  • Actively build and cultivate customer-service-oriented teams; recruit top tier technical talent who possess a passion for helping others and excellent communication skills.
  • Define explicit, objective performance standards and metrics (e.g., CSAT, First Contact Resolution, SLA compliance) for individuals and teams.
  • Conduct regular 1-on-1 coaching sessions, career progression planning, and rigorous performance management reviews to maintain a high-performance bar.
  • Build a highly resilient support structure by designing cross-training strategies across Help Desk, NOC, Field Services, and End Point teams to eliminate silos.
  • Be a change agent that is the constant voice for our customers and the consumers of our technology. Be vocal, proactive and tenacious.

25% - Product Execution, Agile Delivery & Driving Results
  • Serve as the owner for the end-to-end IT support ecosystem, ensuring high availability, continuous delivery, and operational excellence.
  • Help Desk: Ensure efficient tier-1 triage, rapid ticket processing, and robust knowledge-base utilization.
  • Network Operations Center (NOC): Oversee 24/7/365 infrastructure monitoring, event correlation, and critical alert response to minimize system downtime. Remove surprises and ensure healthy monitoring of the technical ecosystem.
  • Field Services: Coordinate dispatch and hands-on site support for physical hardware deployment, maintenance, and facility expansions.
  • End Point Support: Standardize enterprise device management (laptops, mobile, peripherals) ensuring rapid fulfillment and professional, customer-centric, hands-on support.

20% - Strategic Business Partnerships & Vendor Relations
  • Build collaborative, trust-based partnerships with key stakeholders, acting as a strategic consultant who deeply understands their unique operational pain points and requirements.
  • Actively own and communicate a 2-3 year roadmap, aligning the support services with enterprise-wide growth and capabilities including hardware and support lifecycle, aligning equipment refreshes and tool investments for enterprise-wide growth.
  • Monitor industry trends, SaaS developments, and emerging technologies (including automation and AI opportunities within our solution footprint) to advise business partners on continuous improvement strategies.
  • Manage relationships with external hardware, software, and managed service provider (MSP) vendors, ensuring strict adherence to contractual SLAs and cost-efficiency.
  • Establish, monitor, and report out weekly and monthly operational health metrics to stakeholders, peer teams and leadership.
  • Partner with cybersecurity and platform infrastructure teams to guarantee that all end-point devices, patch management routines, and NOC alert thresholds adhere to rigid enterprise security and compliance standards.

15% - Process Maturity & Incident Command
  • Champion and enforce standardized frameworks (e.g., ITIL) across the enterprise, specifically maturing Incident, Request, Problem, and Change Management disciplines.
  • Ensure rigorous post-incident reviews (PIRs) happen along with root-cause analysis (RCA) that translate into proactive problem-management backlogs, driving down systemic ticket volumes.
  • Lead the strategic vision and roadmap for enterprise support budget planning, aligning long-term financial targets with operational objectives.
  • Maintain rigorous stewardship over financial portfolios, driving execution accountability to ensure total alignment with established corporate economic goals.

MINIMUM EDUCATION & SKILLS REQUIRED
Educational / Experience Requirements
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a closely related technical field (or equivalent practical technical management experience).
  • 6+ years of progressive professional experience managing technical support operations within a medium-to-large scale enterprise environment.
  • Proven track record of concurrently leading multiple diverse support teams (e.g., managing both localized desk-side technicians and remote/shift-based monitoring operators).
  • ITIL v3 or v4 Foundation certification is preferred; Higher-level ITIL certifications (Managing Professional / Strategic Leader) are highly desirable.
  • Must be a support champion and possess a true passion for enterprise support. It is required to have a fundamental belief that WCCS can make a difference in how a company operates and performs.

Required Technical Skills / Knowledge
  • Advanced proficiency in leading modern ITSM ticketing suites (e.g., ServiceNow, Jira Service Management, Freshservice) and how to leverage those systems to meet enterprise support needs.
  • Advanced understanding of the various technology support mechanisms and when and how to use them to support a widely distributed enterprise. This includes chat, telecom, self-service, automated/scripted, AI, and other support mechanisms.
  • Strong understanding of enterprise support platforms, endpoint architectures, automated software distribution, and mobile device management tools (e.g., Microsoft Intune, Jamf).
  • Familiarity with centralized monitoring, logging, and infrastructure alerting tools (e.g., Datadog, SolarWinds, Splunk).
  • Infrastructure Literacy with a strong understanding of fundamental networking topologies (LAN/WAN, SD-WAN, switches, firewalls, network cabling) to properly guide escalations and ensure standards are being met.
  • Advanced understanding of desktop and mobile technologies, collaboration tools, and a high degree of AI proficiency.

General Knowledge and Abilities
  • Fanatical Advocacy with exceptional emotional intelligence (EQ) and a natural "enablement" mindset, with a demonstrated ability to transform high-stress user frustrations into positive customer interactions.
  • Executive Presentation with strong communication skills with the capability to translate complex technical outages and root causes into concise, business-impact summaries for non-technical leadership.
  • Remains calm, clear-headed, and structured during critical system outages or high-velocity deployment cycles.
  • Results-Oriented Execution with a strong bias for action and delivery. The ability to drive technical execution, set clear team velocity expectations, and hold developers and analysts accountable for high-quality, timely deliverables.
  • Superior analytical and decision-making skills; demonstrated learning agility to master emerging system capabilities and map them to strategic business objectives.
  • Exceptional verbal and written communication skills. The ability to present complex technical topics (like data integrations or system dependencies) in a clear, relatable manner to business partners and financial auditors.
  • Actively behave in accordance with Les Schwab's core values. This role requires a customer-centric mindset as a mandatory behavioral expectation, ensuring the entire team treats internal business stakeholders as true strategic partners and valued customers.
  • Collaborative team member with exceptional interpersonal skills with a proven track record of establishing cooperative, high-performing relationships across organizational departments and boundaries.

Physical Requirements
Primarily desk position; regularly required to sit, occasionally required to stand and walk. Requires frequent and repetitive use of hands and fingers to operate computer, mouse, keyboard, and office-related equipment and the ability to reach with hands and arms. This position requires lifting no more than 10 pounds. Specific vision abilities required by this job include close visual acuity and the ability to adjust focus. Requires the ability to communicate verbally and exchange information by phone and in person.
Work Environment
Office, non-manual work; the worker is not substantially exposed to adverse environmental conditions. The worker must be available when urgent issues arise that require their coordination or escalation (e.g., payroll processing failures, system outages during a financial close). Urgent-availability needs are rare, but the worker is expected to comply when they occur. This may include performing work outside of regular hours and/or supporting teams performing off-hours work by checking in remotely and/or in person as necessary.
This job description is not all-inclusive and is subject to change. Additional duties and tasks may be assigned, as necessary. Employment remains "AT WILL" at all times.

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