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Remote Manufacturing Technical Support Jobs in Michigan

Xometry

Quality Assurance Engineer, Manufacturing

Detroit, MI · Remote

$71K - $92K/yr

We are hiring Quality Engineers to support our rapid customer growth. Do you thrive on working on ... Bachelor of Science Degree in Manufacturing Engineering or a Technical related field is preferred

Select Minds LLC

Technical Product Owner

Lansing, MI · On-site +1

$70 - $80/hr

Benefits: * REMOTE * Competitive salary * Opportunity for advancement Technical Product Owner ... and releases. - Support sprint planning and milestone execution. - Track product telemetry ...

Detroit IT

Apple Support Specialist

Troy, MI · Remote

We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed ... This candidate will be tested on his/her technical experience and ability with Apple devices and ...

Fidus Systems

Hardware Designer

Detroit, MI · On-site +1

Provide pre-project technical support to the business and sales teams on project scope, schedule ... Fully remote role and requires around 15% travel, including domestic and international. Benefits ...

Nordsonhcm

Provide technical support and follow-up assistance to customers by phone, email, Teams, or other approved communication methods. * Collaborate with Engineering, Sales, Manufacturing, Aftermarket ...

CFS

IT Manager

Grand Rapids, MI · Remote

$110K - $130K/yr

Location: 100% Remote Job Overview: Seeking a hands-on IT Manager to lead an internal technology ... Ensure employees receive responsive and effective technical support. * Manage IT assets, hardware ...

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Remote Manufacturing Technical Support information

What is a remote manufacturing technical support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.

How does a remote manufacturing technical support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What are the key skills and qualifications needed to thrive as a remote manufacturing technical support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What are popular job titles related to Remote Manufacturing Technical Support jobs in Michigan?

For Remote Manufacturing Technical Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Manufacturing Technical Support jobs in Michigan look for?

The top searched job categories for Remote Manufacturing Technical Support jobs in Michigan are:

What cities in Michigan are hiring for Remote Manufacturing Technical Support jobs?

Cities in Michigan with the most Remote Manufacturing Technical Support job openings:

Remote Manufacturing Technical Support jobs near you
Infographic showing various Remote Manufacturing Technical Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 22% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Quality Assurance Engineer, Manufacturing

Xometry

Detroit, MI • Remote

$71K - $92K/yr

Full-time

Re-posted yesterday

Job description

We are hiring Quality Engineers to support our rapid customer growth. Do you thrive on working on the edge? Do you want to transform an industry? This job is for you if your true strength is the ability to prioritize and communicate effectively to get you through even the most demanding of situations.
 
As a Quality Assurance Engineer, you will be part of a fast-moving team of engineering professionals who solve quality assurance problems for customized parts. The QA Engineer is responsible for assisting the Senior Director in developing the quality system following corporate policies, goals and objectives and the requirements of AS9100.

Process and Quality Assurance:

  • Enhance Supplier Quality Culture by leading or participating in process improvement projects to further develop the quality programs and procedures - Setting our Global Partner Network up for success
  • Utilizes appropriate quality tools (lean and Sigma) to help resolve issues related to non-conformances and Customer RMA's
  • Manages supplier related NCR/SCAR/CAR activities to ensure timely administration of activities and records
  • Ensure compliance with company policies, practices, procedures and work rules to support and maintain an AS9100-compliant Quality Management
  • Analyze non-conformance trends to evaluate effectiveness of corrective actions
  • Problem solve and follow up on troubled orders to improve supplier quality.
  • Apply engineering knowledge on supplier manufacturing to ensure quality hardware meets customer requirements
  • Assess the impact of manufactured part rejections; communicate with suppliers to work through problems and resolve case
  • Participate in QA and RMA Meetings (Live Reviews)
  • Oversee internal production of products from a quality perspective
  • Monitor and review quality metrics for publication
  • Assist with onsite Customer Audits
  • Support Quality Management System requirements
  • Aid Quality Control Lab as necessary

Teamwork, Collaboration and Safety:

  • Interface with Design Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer quality and satisfaction
  • Effectively communicate with all key stakeholders, including suppliers, internal/external customers, and leadership
  • Participate and provide input on initiatives to simplify and automate complex processes
  • Perform all work in compliance with Xometry's quality and safety systems, policies and procedures
  • Work with internal customers to implement quality measures
  • Support all Continuous Improvement activities

Qualifications:

  • Bachelor of Science Degree in Manufacturing Engineering or a Technical related field is preferred
  • Minimum of 4-6 years of experience in engineering, quality role, or equivalent
  • Minimum of 4-6 years of experience in supplier-facing role or equivalent
  • Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawing requirements
  • Capable of performing root cause analysis and identifying solutions to complex problems
  • A self-starter who can drive actions to completion
  • Strong organizational skills and the ability to work in a dynamic environment
  • Able to multitask, meet deadlines and support all supplier quality field activities
  • Experience with DFMEA/PFMEA and DFM/DFQ
  • Strong manufacturing knowledge
  • Able to read and interpret CAD Models & Drawings
  • Strong time management/project management capabilities
  • Understanding of Six Sigma methodologies
  • Knowledge of Process Certification/Process Robustness
  • Superior analytic and articulation skills

Preferred Qualifications:

  • Six Sigma Black Belt Certification
  • ASQ Certification
  • Educated in statistics / BIG Data
  • Use of GD&T quality lab equipment
  • Familiar with Zendesk, Asana, SolidWorks, Tableau

#LI-Remote

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About Xometry

Sourced by ZipRecruiter

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Industry

Software development

Company size

501 - 1,000 Employees

Headquarters location

Gaithersburg, MD, US

Year founded

2013

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