Remote Technical Support Manager Jobs in Michigan

We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

The Ford Pro Fleet Management Services Team will provide sales and service support for commercial fleet customers contracting for fleet management services.  Fleet Management Technical Support Specialists will assist fleet customers with the management of service and maintenance repairs. 

You'll have...

• 5+ year's technical automotive experience required
• HS Diploma
• Current/Prior ASE certification 
• Master Technician required

Even better, you may have...

• Associates / Bachelor's Degree preferred in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management preferred
• Prior work experience in a Business Center environment preferred
• Proficient in MS Office Programs, familiarity with MSD and Salesforce CR
• Prior fleet management services experience strongly preferred.

• Working/Repair knowledge of vehicle classes 1 through 8.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service 
A generous schedule of paid holidays, including the week between Christmas and New Year's Day 
Paid time off and the option to purchase additional vacation time. 

This position is a salary grade 6 and ranges from $74,300-$124,500. 
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

#LI-Remote

#LI-SC3

What you'll do...

• Provide accurate documentation on all maintenance and repair events. 
• Verify that all repair and maintenance work is necessary and performed at a competitive price.
• When applicable, negotiate repair costs on behalf of the customer.  Document all cost savings, including identification of recommended repairs that are not needed.
• Ensure appropriate preventative maintenance schedule is followed. 
• Ensure agreed to charges for services work performed is aligned with the final amount charged.
• Assist with the development of processes and tools to streamline delivery of maintenance management services to our customers.