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Remote Technical Support Manager Jobs in Michigan

We support a flexible and remote work environment. This role requires the ability to attend in ... Design and implement integrations across Agentic, MarTech, ecommerce, CRM, ERP, and third-party ...

... 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and ... This candidate will be tested on his/her technical experience and ability with Apple devices and ...

Job Title Change Manager I - Remote Requisition Number R7734 Change Manager I - Remote (Open ... technical changes into clear, user-focused messaging. * Provide mentorship and support to leaders ...

Job Title Change Manager I - Remote Requisition Number R7734 Change Manager I - Remote (Open ... technical changes into clear, user-focused messaging. * Provide mentorship and support to leaders ...

Showing results 41-60

Remote Technical Support Manager information

See Michigan salary details

$25.7K

$74.9K

$128.6K

How much do remote technical support manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for remote technical support manager in Michigan is $74,882.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $90,600.00 per year, depending on experience, location, and employer.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.
What are popular job titles related to Remote Technical Support Manager jobs in Michigan? For Remote Technical Support Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Michigan look for? The top searched job categories for Remote Technical Support Manager jobs in Michigan are:
What cities in Michigan are hiring for Remote Technical Support Manager jobs? Cities in Michigan with the most Remote Technical Support Manager job openings:

Technical Project Manager (Senior to Staff level)

Edge Autonomy

Ann Arbor, MI • On-site, Remote

$127K - $165K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago


Job description

WORK LOCATION:Ann Arbor MI, Chantilly VA or Remote US (Eastern Time Zone)

FLSA STATUS: Exempt

SALARY RANGE: The anticipated salary range for this role is $127,000 to $165,000 annually. This range reflects a good faith estimate based on the targeted level for the role and typical compensation benchmarks across U.S. locations. Actual compensation may vary depending on the selected candidate's qualifications, experience, geographical location, and internal alignment.

SUMMARY

The Software Project Engineer provides program-level technical coordination across multiple engineering teams and major subsystems. This roleleadsthe integration strategy for complex engineering efforts, ensuring all disciplines (hardware, software, systems, avionics, test, and manufacturing) remain synchronized toward key program milestones and deliverables.

The Software Project Engineer PE drives the sequencing, communication structure, andintegrationreadinessrequiredfor multi-phase product development. Theyidentifycross-teamimpactsearly,maintainforward-looking plans, and ensure engineering execution is organized, predictable, and aligned with the program's technicalobjectives. This role also mentors the broader Project Engineering team and acts as a technical counterpart to program leadership.

RESPONSIBILITIES

The following job functions are a basic requirement but are not limited to and may be assigned other duties:

  • Lead technical integration across multiple subsystems or entire vehicle-level engineering efforts.
  • Develop andmaintainthe engineering execution plan, including multi-workstream schedules, integration checkpoints, build / release and milestonereadiness tracking criteria.
  • Ensure cross-functional alignment by running structured coordination cadences across hardware, software, systems, avionics, test, and manufacturing.
  • Own technical readiness for engineering reviews (CoDR, PDR, CDR, TRR), ensuring all disciplines meet entry/exit criteria.
  • Serve as the primary engineering integration counterpart to Program Management, providing visibility into progress, constraints,required decisions and software delivery risk across integration, regression, configuration and schedule.
  • Coordinate engineering deliverables that span multiple IPTs or disciplines, ensuring consistency and preventing disconnects.
  • Influence requirement interpretation, design impacts, and verification planning alongside systems engineering.
  • Plan and coordinate system-level integration events, prototype builds, lab testing,flight test preparation and production release activities.
  • Identify roadblocks and bottlenecks to project execution and determine a course of action to eliminate or avoid them.
  • Develop and implement recovery plans for off-schedule and unanticipated events
  • Drivestructured communication practices across all teams, ensuring predictable updates, clear next steps, anddocumentation continuity for software releases and configuration / change documentation.

REQUIRED QUALIFICATIONS

The following are a non-exhaustive list of qualifications for the position:

  • Bachelor's degree in Engineering, Project Management, Technical Management, Systems Engineering ora relatedanalytical fieldrequired.
  • 7-10 years of experience in in delivering software initiatives throughproject engineering, technical program coordination or engineering operations.
  • Demonstrated capability leading complex, multi-disciplinary engineering efforts, major product subsystems or software programs with significant integration scope.
  • Aerospace, UAS, robotics, or high-integration hardware / software industry experience
  • Deep understanding of software and system engineering lifecycles, design reviews and verification processes.
  • Ability to interpretsystem architectures, interface definitions, and technical requirements across domains.
  • Expertisebuilding andmaintainingmulti-layered schedules and integration sequences.
  • Strongcompetencyleadingcross-functional meetings and producing structured technical documentation.
  • Experience coordinating software integration activities,lab integration, system-level testing or flight test readiness.
  • High-level communication and stakeholder management skills, especially with senior engineers and leadership teams.
  • Strong analytical thinking and ability to foresee integration issues before they manifest.
  • Exceptional organizational discipline, able to wrangle ambiguity into structured plans.
  • Able to influence without authority andfacilitateagreement across functions.
  • Demonstrated leadership within engineering execution; capable of mentoring and uplifting the broader PE team.

PREFERRED QUALIFICATIONS

  • Mastersdegreein engineering, systems engineering,orproject management, computer science or other related discipline.
  • Training or certification in systems engineering or project management (PMP/CAPM/INCOSE ASEP).
  • Experience coordinating across multiple development sites or distributed engineering teams.
  • Background supporting system-level verification campaigns, flight test phases, or major integration events that include software and system readiness
  • Experience supporting customer-facing technical integration meetings.
  • Familiarity with requirements management tools (DOORS, Jama, JIRA Align).
  • Experience with PLM/PDM systems, configuration control, and engineering change management.
  • Ability to synthesize verification data, requirementsflowdown, interface definitions and software impacts.
  • Strong ability to communicateupwardtodirectors, CTO-level leadership, and external partners.
  • Highly adept at modeling "how information should flow" across complex programs.
  • Ability tomaintaincomposure and structure in high-uncertainty or fast-moving environments.

REDWIRE DEFENSE TECH BENEFITS

  • Matching 401(k)
  • Paid PTO
  • Paid holidays
  • Medical, vision, and dental insurance
  • Group Short-Term & Long-Term Disability
  • HSA and FSA Options
  • Critical Care Plan
  • Accident Care Plan

CLEARANCE REQUIREMENTS

This position may require access to information that is subject to compliance with the International Traffic Arms Regulations ("ITAR") and/or the Export Administration Regulations ("EAR"). To comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify a US person's status under the ITAR and the EAR.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

The work environment may involve a standard office setting while also incorporating elements of a production area. Employees will use standard office equipment, including computers, and must demonstrate stamina to sit or stand while maintaining attention to detail despite potential interruptions. The role may require occasional activities such as walking, climbing, stooping, crouching, and bending. Vision is necessary for reading printed materials and a computer screen, while hearing and speech are essential for effective communication both in person and over the telephone. Additionally, the position may necessitate travel by air or automobile. Employees may be required to use personal protective equipment, including safety glasses, safety shoes, and shop coats, to ensure safety in the production environment. Employees may be able to lift up to 30 pounds as needed.

REDWIRE DEFENSE TECH IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Redwire Defense Tech is committed to providing access, equal opportunityand reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources. Continued employment remains on an "At-Will" basis.

Employment Type: full-time