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Remote Technical Support Manager Jobs in Michigan

YKK AP America

TECHNICAL SALES REPRESENTATIVE

Novi, MI · Remote

Coordinate resource requirements including technical support, territory management supports, etc ... Position is based in Michigan and operates as a remote (work-from-home) role. * Exposed to normal ...

Lenze Americas Corporation

Application Engineer

Detroit, MI · On-site +1

$85K - $130K/yr

Deliver advanced technical support to customers and internal teams (remote and onsite) * Size and ... Knowledge of machine safety standards and project management practices * Solid understanding of ...

Lenze

Application Engineer

Detroit, MI · On-site +1

$85K - $130K/yr

Deliver advanced technical support to customers and internal teams (remote and onsite) * Size and ... Knowledge of machine safety standards and project management practices * Solid understanding of ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Michigan

Remote Technical Support Manager information

See Michigan salary details

$25.7K

$74.9K

$128.6K

How much do remote technical support manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for remote technical support manager in Michigan is $74,882.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $90,600.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Michigan?

For Remote Technical Support Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Michigan look for?

The top searched job categories for Remote Technical Support Manager jobs in Michigan are:

What cities in Michigan are hiring for Remote Technical Support Manager jobs?

Cities in Michigan with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you

Remote Post -Sales Security Systems Engineer - Access Control & CCTV

Plymouth, MI • On-site, Remote

Kastle Systems
IT Services • 501 - 1,000 employees
Learn more about Kastle Systemsexternal

Full-time

Re-posted 5 days ago

Kastle Systems rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Overview
Together, We Enhance Innovation and Growth
i2G specializes in advanced physical electronic security and life safety solutions. I2G has proven experience in surveillance, access control, and intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and more. We excel in design, project management, commissioning, and enterprise technology integrations.
i2G's mission is to provide the products and services that meet our customers' needs to give them a vital advantage in today's market, helping to protect what matters most.
This position will provide engineering design and support for security solutions for new and existing clients while working alongside internal teams, external teams, clients, and subcontractors to ensure project success.
Responsibilities
The remote Post-Sales Security Systems Engineer is the technical architect of project execution. Following the sales phase, you will own the "Technical Truth" of a project-transforming preliminary designs into precise, executable installation packages. You will serve as the bridge between sales, the CAD department, and field technicians, ensuring that every integration is seamless and every "As-Built" is accurate.
Core Responsibilities
Technical Execution & Design
  • System Implementation: Design and develop engineering solutions for complex system installations, upgrades, and enterprise-level conversions.
  • Mastery of Infrastructure: Maintain a deep understanding of standard Electronic Security technology (ACS, IDS, FDS, CCTV) and the underlying IT architecture (databases, server hardware, and networking).
  • BOM Scrubs: Perform rigorous "scrubs" of Bills of Materials to ensure all equipment is technically compatible and accurate prior to procurement.

Documentation & Drafting
  • Installation Packages: Create and manage critical installation documentation, including Wiring Diagrams, Programming Sheets, and Device Schedules.
  • CAD Collaboration: Self-create or collaborate with the CAD Department to produce high-fidelity floor plans, riser drawings, and detail drawings.
  • Project Close-out: Ensure project integrity by creating comprehensive As-Built documentation and O&M (Operations & Maintenance) manuals for client hand-off.

Project Support & Compliance
  • RFI Management: Lead the issuance and tracking of Requests for Information (RFI) to resolve technical discrepancies during the build phase.
  • Permitting: Facilitate the technical documentation required for local permitting and compliance with industry standards.
  • Field Support: Provide high-level technical support for on-site team members to troubleshoot real-time installation challenges.

Innovation & Strategy
  • Technology Adoption: Support management in documenting and implementing "Next-Gen" tech (Biometrics, Radar, Anti-Drone) for existing and new clients.
  • Vendor Expertise: Maintain active familiarity with industry leaders (Genetec, Lenel, Milestone, etc.) and emerging security trends.

Qualifications
  • A minimum of 3-7 years previous experience in the industry.
  • Associate or bachelor's degree in relevant field preferred or applicable amount of experience in the appropriate field may be substituted for the educational background.
  • Experience in the design and planning of access control and video systems.
  • Professional Electronic Security Certifications or training (Lenel, Genetec, C-Cure. Avigilon, Axis, Bosch, Milestone, etc.) preferred.

Company Overview
This is a Post - Sales Security Systems Engineer - Access Control & CCTV Engineer career opportunity with i2G Systems. Learn more about i2G: https://www.i2gsystems.com/careers.html
"Kastle Systems Makes Strategic Investment in i2G Systems, Strengthening Leadership in Serving High-Security Industries and High-Value, Large Scale Facilities" Read More About the Partnership Here:
https://www.kastle.com/kastle-systems-makes-strategic-investment-in-i2g-systems-strengthening-leadership-in-serving-high-security-industries-and-high-value-large-scale-facilities/
Equal Opportunity Statement
At i2G Systems, we believe that diversity makes us stronger - at work and in the world. i2G Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

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