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Connectwise Jobs in Michigan (NOW HIRING)

Endeavor IT

Senior Support Technician

Coopersville, MI · On-site

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain accurate ticket documentation, time entry, and schedule in ConnectWise PSA * Participate in the weekly on-call rotation, providing after-hours coverage as backup to Endeavor IT's third-party ...

Endeavor

Senior Support Technician

Coopersville, MI · On-site

$21 - $28.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain accurate ticket documentation, time entry, and schedule in ConnectWise PSA * Participate in the weekly on-call rotation, providing after-hours coverage as backup to Endeavor IT's third-party ...

Brightworks IT

Level 3 Technical Lead

Wixom, MI · On-site

$95 - $130/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Manage a complex ticket queue in ConnectWise Manage; document thoroughly, communicate proactively, and hit SLA on P1/P2 work What You Bring * 5+ years in IT support, systems engineering, or MSP ...

Thrive

Logistics Technician

Holland, MI · On-site

$35K - $40K/yr

Experience with ticketing systems like ConnectWise, ServiceNow, etc. * Exemplary analytical and problem-solving abilities * Must be able to lift 50+ pounds Thrive is committed to fair and equitable ...

TEKsystems

Service Desk Analyst

Grand Rapids, MI

$55K - $70K/yr

  • Dental

  • Retirement

  • PTO

Dedicated pour-over coffee bar Skills Entra ID, Azure, ConnectWise, ITSM, Triage, Windows Servers, Customer service, Active directory Top Skills Details Entra ID,Azure,ConnectWise,ITSM,Triage,Windows ...

TEKsystems

Service Desk Analyst

Grand Rapids, MI

$55K - $70K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

... ConnectWise, ITSM, Triage, Windows Servers, Customer service, Active directory Top Skills Details Entra ID,Azure,ConnectWise,ITSM,Triage,Windows Servers,Customer service,Active directory Additional ...

Thrive

Logistics Technician

Holland, MI · On-site

$35K - $40K/yr

Experience with ticketing systems like ConnectWise, ServiceNow, etc. * Exemplary analytical and problem-solving abilities * Must be able to lift 50+ pounds Thrive is committed to fair and equitable ...

GDI Infotech

Level 2 Service Desk Support

Ann Arbor, MI · Remote

$60K - $65K/yr

Familiarity with RMM and PSA tools (such as ConnectWise, Autotask, or similar) * Experience supporting remote users and distributed environments * Ability to manage multiple priorities in a fast ...

Grid4 Communications

Managed Services Technician II

Troy, MI

$46K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ConnectWise Manage & Automate (Labtech) experience is essential * Experience with design and management of disaster recovery solutions What we'll bring to the table: * Work-life balance * Vibrant ...

BAE Networks

IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Familiarity with ConnectWise or similar PSA/ticketing platforms WHAT WE OFFER * Competitive salary based on your experience * Medical, Dental, and Vision insurance * 401(k) * Paid Time Off and paid ...

BAE Networks

IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Familiarity with ConnectWise or similar PSA/ticketing platforms WHAT WE OFFER * Competitive salary based on your experience * Medical, Dental, and Vision insurance * 401(k) * Paid Time Off and paid ...

Grid4 Communications

Managed Services Technician II

Troy, MI · On-site

$46K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ConnectWise Manage & Automate (Labtech) experience is essential * Experience with design and management of disaster recovery solutions What we'll bring to the table: * Work-life balance * Vibrant ...

Grid4 Communications

Managed Services Technician II

Troy, MI · On-site

$46K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ConnectWise Manage & Automate (Labtech) experience is essential * Experience with design and management of disaster recovery solutions What we'll bring to the table: * Work-life balance * Vibrant ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Ticketing and documentation systems (ConnectWise, Autotask, or similar) * Remote monitoring and management tools (RMM) * Basic troubleshooting for VoIP systems and mobile device support What makes ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI

  • Medical

  • Dental

  • Vision

  • Retirement

Ticketing and documentation systems (ConnectWise, Autotask, or similar) * Remote monitoring and management tools (RMM) * Basic troubleshooting for VoIP systems and mobile device support What makes ...

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See Michigan salary details

$24K

$49.4K

$52.7K

How much do connectwise jobs pay per year?

As of Aug 18, 2026, the average yearly pay for connectwise in Michigan is $49,439.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,400.00 and $51,900.00 per year, depending on experience, location, and employer.

What is a ConnectWise?

A ConnectWise job typically refers to a role that involves working with ConnectWise, a business management and automation software used by IT service providers and managed service providers (MSPs). These roles can include positions such as system administrators, help desk technicians, ConnectWise consultants, and support specialists. Employees in these roles are responsible for configuring, managing, and troubleshooting ConnectWise products like ConnectWise Manage, Automate, and Control. They may also provide training and support to end users, optimize workflows, and integrate ConnectWise with other business tools.

What does a ConnectWise administrator do?

A typical day as a ConnectWise Administrator involves managing and optimizing the ConnectWise platform, supporting internal teams, and responding to technical issues or service requests. You'll regularly configure workflows, onboard new employees, maintain documentation, and ensure integrations with other business applications are functioning correctly. Collaboration is key, as you'll work closely with help desk staff, project managers, and sometimes clients to resolve issues and improve IT service processes. This dynamic role offers opportunities for continual learning and exposure to a wide range of IT systems.

What are the key skills and qualifications needed for a ConnectWise position?

To thrive in a ConnectWise Administrator or Specialist role, you should have a strong grasp of IT service management, troubleshooting, and a background in computer science or information technology. Experience with ConnectWise Manage, Automate, or similar PSA/RMM platforms, along with relevant certifications such as CompTIA A+ or ITIL, is highly valued. Strong problem-solving abilities, attention to detail, and communication skills help you excel in a collaborative, client-focused environment. These skills help ensure effective system integration, smooth service delivery, and high customer satisfaction in managed services or IT support teams.

Is ConnectWise a good company to work for?

ConnectWise is a technology company that offers roles in IT management, software development, and customer support. Employees generally cite a collaborative environment, opportunities for skill development, and a focus on innovation, though experiences can vary by position and location.

Is ConnectWise difficult to learn?

ConnectWise is a platform used by IT professionals, and learning it involves understanding its tools for remote management, ticketing, and automation. The difficulty depends on prior experience with similar software and technical skills, but training resources and certifications are available to facilitate learning. It generally requires some technical background but can be mastered with dedicated effort.

What can you do with Connectwise?

ConnectWise is a platform used by IT service providers and managed service providers to automate business operations, manage client relationships, and streamline service delivery. It offers tools for ticketing, remote monitoring, billing, and project management, often integrated with other IT management tools. Users typically require technical knowledge and may pursue certifications to maximize its capabilities.

What are the most commonly searched types of Connectwise jobs in Michigan?

The most popular types of Connectwise jobs in Michigan are:

What are popular job titles related to Connectwise jobs in Michigan?

For Connectwise jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Connectwise jobs in Michigan look for?

The top searched job categories for Connectwise jobs in Michigan are:

Connectwise jobs near you
Infographic showing various Connectwise job openings in Michigan as of August 2026, with employment types broken down into 91% Full Time, 5% Part Time, 2% Temporary, and 2% Contract. Highlights an 77% Physical, 5% Hybrid, and 18% Remote job distribution, with an average salary of $49,439 per year, or $23.8 per hour.

Senior Support Technician

Endeavor IT

Coopersville, MI • On-site

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Company Information:
Endeavor IT is a leading IT services consulting firm that specializes in the delivery of technology throughout the United States. For over thirty years, our focus has been to provide industry-wide technology solutions to address client needs and help organizations understand how to utilize that technology to be successful. We partner with the top industries to bring clients the most competitive pricing and products available. Whether you are looking for network support, personal devices, mobility, security, backup, cloud or fundamental training, our IT professionals are ready to serve.
General Summary:
The Senior Support Technician provides technical leadership on the Service Desk, leading high-severity incident response, executing root-cause fixes from Problem Management, and driving improvements to runbooks, standards, and automation. This role coaches the team technically, sets the standard for documentation and ticket quality, and is directly accountable for reducing the volume of tickets that require senior escalation over time by improving the underlying procedures, automation, and enablement materials. The Senior Support Technician partners with the Service Desk Manager on continual service improvement and represents the Service Desk in cross-practice work.
Essential Job Functions:
  • Lead high-severity incident response, including P1 and major incident scenarios, providing technical direction and coordinating the response across Service Desk, NOC, Professional Services, and vendor resources per the Incident Management Policy
  • Execute root-cause fixes from Problem Management, including complex remediation, known error resolution, and post-incident preventive work per the Problem Management Policy
  • Own maintenance and improvement of Service Desk runbooks, technical standards, and knowledge base content in Confluence and IT Glue, and retire stale or contradictory documentation
  • Drive automation improvements that reduce recurring toil, including scripting standard fixes, tuning RMM automation, and identifying candidate procedures for automation-first delivery
  • Provide structured technical coaching and enablement across Support Technician I and II, including pairing on complex tickets, reviewing knowledge articles, and leading technical training sessions on newly documented procedures
  • Contribute to Problem Management as an investigator when Tier 3 investigation is required for individual client problems and when master Problem records are opened for cross-client patterns, per the Problem Management Policy
  • Model ticket documentation, time entry, and closure standards for the Service Desk
  • Partner with the Service Desk Manager on Continual Improvement Register (CIR) items and service improvement plans
  • Represent the Service Desk in cross-practice coordination with Professional Services, NOC, and vCIO on shared work, transitions, and improvement initiatives
  • Maintain accurate ticket documentation, time entry, and schedule in ConnectWise PSA
  • Participate in the weekly on-call rotation, providing after-hours coverage as backup to Endeavor IT's third-party after-hours service
  • Any additional tasks required by management

Knowledge, Skills, and Abilities:
  • Deep troubleshooting expertise across enterprise networking, Windows Server, Microsoft 365, Azure and Entra ID, virtualization, backup and disaster recovery, and security tooling
  • Skill in installing, repairing, and maintaining network and infrastructure equipment
  • Strong analytical thinking, problem-solving, and root-cause analysis skills
  • Excellent verbal and written communication with the ability to lead technical bridges and post-incident reviews
  • Proficiency with ConnectWise PSA, ConnectWise RMM (Automate), IT Glue, Confluence, and scripting for automation (PowerShell)
  • Strong working knowledge of ITIL practices, including incident, problem, change, and continual improvement
  • Coaching and mentoring aptitude with the ability to develop technical range in Support Technician I and II peers
  • Ability to hold documentation and quality standards without becoming a bottleneck

Education and Experience:
  • Bachelor's degree in Computer Science, Information Technology, related field, or equivalent experience
  • 7+ years support experience

Certifications:
  • Relevant Microsoft, ConnectWise, and security certifications are encouraged; a minimum of one new proctored industry certification per year is expected

Benefits we offer!
  • 401k with 100% match up to 6% employee contribution
  • Medical
  • Dental
  • Vision
  • Employer Paid - Life Insurance - 3x your salary
  • Employer Paid - Long-term Disability
  • Employer Paid - Short-term Disability
  • Employer Paid - Access to financial planning services
  • EAP
  • Holidays
  • PTO

Compensation:
Salary: 75,000 - 85,000

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