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Connectwise Jobsexternal in Michigan (NOW HIRING)

Aunalytics

Service Desk Technician

Grand Rapids, MI · On-site

System documentation maintenance and review in ConnectWise * Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Endeavor

Senior Support Technician

Coopersville, MI · On-site

$21 - $28.75/hr

Maintain accurate ticket documentation, time entry, and schedule in ConnectWise PSA * Participate in the weekly on-call rotation, providing after-hours coverage as backup to Endeavor IT's third-party ...

Endeavor IT

Senior Support Technician

Coopersville, MI · On-site

$75K - $85K/yr

Maintain accurate ticket documentation, time entry, and schedule in ConnectWise PSA * Participate in the weekly on-call rotation, providing after-hours coverage as backup to Endeavor IT's third-party ...

Knight Watch Inc

Finance Intern

Kalamazoo, MI · On-site

$15 - $19.50/hr

Reconcile project costs between ConnectWise and Sage Intacct and research discrepancies. ? Support over/under billing analysis and unbilled revenue review. ? Maintain project-level cost detail used ...

Knight Watch

Finance Intern

Kalamazoo, MI · On-site

$15 - $19.50/hr

Reconcile project costs between ConnectWise and Sage Intacct and research discrepancies. ? Support over/under billing analysis and unbilled revenue review. ? Maintain project-level cost detail used ...

Knight Watch Inc

Finance Intern

Kalamazoo, MI · On-site

$15 - $19.50/hr

Reconcile project costs between ConnectWise and Sage Intacct and research discrepancies. ? Support over/under billing analysis and unbilled revenue review. ? Maintain project-level cost detail used ...

Brightworks IT

Level 3 Technical Lead

Wixom, MI · On-site

$100 - $125/hr

Manage a complex ticket queue in ConnectWise Manage; document thoroughly, communicate proactively, and hit SLA on P1/P2 work What You Bring * 5+ years in IT support, systems engineering, or MSP ...

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$49.4K

$52.7K

How much do connectwise jobs pay per year?

As of Sep 8, 2026, the average yearly pay for connectwise in Michigan is $49,439.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,400.00 and $51,900.00 per year, depending on experience, location, and employer.

What is a ConnectWise?

A ConnectWise job typically refers to a role that involves working with ConnectWise, a business management and automation software used by IT service providers and managed service providers (MSPs). These roles can include positions such as system administrators, help desk technicians, ConnectWise consultants, and support specialists. Employees in these roles are responsible for configuring, managing, and troubleshooting ConnectWise products like ConnectWise Manage, Automate, and Control. They may also provide training and support to end users, optimize workflows, and integrate ConnectWise with other business tools.

What does a ConnectWise administrator do?

A typical day as a ConnectWise Administrator involves managing and optimizing the ConnectWise platform, supporting internal teams, and responding to technical issues or service requests. You'll regularly configure workflows, onboard new employees, maintain documentation, and ensure integrations with other business applications are functioning correctly. Collaboration is key, as you'll work closely with help desk staff, project managers, and sometimes clients to resolve issues and improve IT service processes. This dynamic role offers opportunities for continual learning and exposure to a wide range of IT systems.

What are the key skills and qualifications needed for a ConnectWise position?

To thrive in a ConnectWise Administrator or Specialist role, you should have a strong grasp of IT service management, troubleshooting, and a background in computer science or information technology. Experience with ConnectWise Manage, Automate, or similar PSA/RMM platforms, along with relevant certifications such as CompTIA A+ or ITIL, is highly valued. Strong problem-solving abilities, attention to detail, and communication skills help you excel in a collaborative, client-focused environment. These skills help ensure effective system integration, smooth service delivery, and high customer satisfaction in managed services or IT support teams.

Is ConnectWise a good company to work for?

ConnectWise is a technology company that offers roles in IT management, software development, and customer support. Employees generally cite a collaborative environment, opportunities for skill development, and a focus on innovation, though experiences can vary by position and location.

Is ConnectWise difficult to learn?

ConnectWise is a platform used by IT professionals, and learning it involves understanding its tools for remote management, ticketing, and automation. The difficulty depends on prior experience with similar software and technical skills, but training resources and certifications are available to facilitate learning. It generally requires some technical background but can be mastered with dedicated effort.

What can you do with Connectwise?

ConnectWise is a platform used by IT service providers and managed service providers to automate business operations, manage client relationships, and streamline service delivery. It offers tools for ticketing, remote monitoring, billing, and project management, often integrated with other IT management tools. Users typically require technical knowledge and may pursue certifications to maximize its capabilities.

What are the most commonly searched types of Connectwise jobs in Michigan?

The most popular types of Connectwise jobs in Michigan are:

What are popular job titles related to Connectwise jobs in Michigan?

For Connectwise jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Connectwise jobs in Michigan look for?

The top searched job categories for Connectwise jobs in Michigan are:

Connectwise jobs near you
Infographic showing various Connectwise job openings in Michigan as of August 2026, with employment types broken down into 91% Full Time, 5% Part Time, 2% Temporary, and 2% Contract. Highlights an 77% Physical, 5% Hybrid, and 18% Remote job distribution, with an average salary of $49,439 per year, or $23.8 per hour.

Service Desk Technician

Graham Allen Partners

Grand Rapids, MI • On-site

Full-time

Posted 10 days ago

Key responsibilities

  • Handle first level support of service requests related to technology including workstations, servers, printers, networks, and vendor-specific hardware and software.

  • Assess, document, and resolve client issues or escalate them to Level 2 support according to SLA guidelines.

  • Coordinate and schedule IT support resources, monitor service request progress, and communicate with clients regarding incident status and outages.

Job description

Position Overview:
This position is responsible for handling first level support of service requests that relates to all technology including workstations, servers, printers, networks and vendor specific hardware and software.
Essential Duties and Responsibilities:
  • IT Support relating to technical issues involving Microsoft's core business applications and operating systems.
    • Issue or manage ticket as Level 1 is limited to properly assess and document client issues the SLA guidelines and resolve o escalate to a Level 2 resource
    • Support of disaster recovery solutions
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Ability to work in a team and communicate effectively
  • System documentation maintenance and review in ConnectWise
  • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Act as the single point of contact to the client for all types of service requests
  • Coordination of all IT support groups to ensure maximum utilization of billable resources
  • Pre-process service ticketed requests as they arrive through all intakes including direct client input
  • Schedule internal and field technical resources on the ConnectWise dispatch portal
  • Monitor resource schedules to ensure prompt time entry on service requests

Additional Duties:
  • When dispatching, the goal is to attain maximum utilization of internal and field technical resources through daily dispatch of service requests.
  • Improve client service, perception, and satisfaction with fast turnaround of client requests
  • Escalate service requests that cannot be scheduled within agreed service levels
  • Report the utilization of IT Support resources and successful completion of service requests to the Supervisor
  • Responsible for entering time and expenses in ConnectWise as it occurs
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
  • Enter all work as service tickets or projects into ConnectWise
  • Document internal processes and procedures related to duties and responsibilities
  • Any and all other duties qualified to be performed as may be assigned by supervision

Requirements:
  • Preferred professional certifications Comptia A+ or Microsoft Certified Professional (MCP).
  • High School Diploma or equivalent with proficient and accurate typing skills
  • Basic computer and operating system knowledge
  • Interpersonal skills: such as telephony skills, communication skills, active listening and client-care
  • Self- motivated and ability to multi-task and work in a fast-moving environment
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization's key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
Skills & Requirements Qualifications

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