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Connectwise Jobs in Michigan (NOW HIRING)

Aunalytics

Service Desk Technician

Grand Rapids, MI

System documentation maintenance and review in ConnectWise * Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Aunalytics

Service Desk Technician

Grand Rapids, MI · On-site

System documentation maintenance and review in ConnectWise * Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Graham Allen Partners

Field Technician L2

Grand Rapids, MI · On-site

$19 - $26/hr

Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University. * Work through project tickets and phases in ConnectWise as assigned by a ...

Aunalytics

Field Technician L2

Grand Rapids, MI · Remote

$18.25 - $25/hr

Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University. * Work through project tickets and phases in ConnectWise as assigned by a ...

Sentinel

Quote Management Specialist

Grand Rapids, MI · On-site +1

$62K - $75K/yr

The ideal candidate has direct experience using ConnectWise CPQ, strong attention to detail, and familiarity with technology reseller, manufacturer, or distributor quote processes. Sentinel provides ...

Sentinel

Quote Management Specialist

Grand Rapids, MI · On-site +1

$62K - $75K/yr

The ideal candidate has direct experience using ConnectWise CPQ, strong attention to detail, and familiarity with technology reseller, manufacturer, or distributor quote processes. Sentinel provides ...

New

Sentinel

Quote Management Specialist

Grand Rapids, MI · On-site +1

$62K - $75K/yr

The ideal candidate has direct experience using ConnectWise CPQ, strong attention to detail, and familiarity with technology reseller, manufacturer, or distributor quote processes. Sentinel provides ...

New

Hyperion Managed Services

IT Support Engineer

Troy, MI · On-site

Experience with ConnectWise solutions or similar PSA/RMM platforms (preferred) * Keen attention to detail, excellent documentation habits, and a passion for continuous learning About Hyperion Managed ...

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Connectwise information

See Michigan salary details

$24K

$49.4K

$52.7K

How much do connectwise jobs pay per year?

As of Jun 14, 2026, the average yearly pay for connectwise in Michigan is $49,439.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,400.00 and $51,900.00 per year, depending on experience, location, and employer.

What is ConnectWise used for?

ConnectWise is a software platform used by IT service providers to manage business operations, including remote monitoring, ticketing, billing, and customer relationship management. It helps streamline workflows, improve service delivery, and automate routine tasks, often requiring familiarity with IT management tools and certifications. As a ConnectWise professional, technical skills in network management and software configuration are valuable.

What are the key skills and qualifications needed to thrive in the Connectwise position, and why are they important?

To thrive in a ConnectWise Administrator or Specialist role, you should have a strong grasp of IT service management, troubleshooting, and a background in computer science or information technology. Experience with ConnectWise Manage, Automate, or similar PSA/RMM platforms, along with relevant certifications such as CompTIA A+ or ITIL, is highly valued. Strong problem-solving abilities, attention to detail, and communication skills help you excel in a collaborative, client-focused environment. These skills help ensure effective system integration, smooth service delivery, and high customer satisfaction in managed services or IT support teams.

Why is ConnectWise Control on my computer?

ConnectWise Control is a remote support and access tool used by IT professionals and support staff to troubleshoot and manage computers remotely. If you see it on your computer, it may be installed by your company's IT team or during remote support sessions. It is important to verify its legitimacy to ensure your system's security and privacy.

Is ConnectWise safe to use?

ConnectWise is a widely used remote management and automation platform in the IT industry, and it implements security measures such as encryption and user access controls. As with any software, its safety depends on proper configuration, regular updates, and adherence to security best practices. IT professionals using ConnectWise should ensure they follow security protocols to protect sensitive data and systems.

What does a typical day look like for someone working in a ConnectWise Administrator role?

A typical day as a ConnectWise Administrator involves managing and optimizing the ConnectWise platform, supporting internal teams, and responding to technical issues or service requests. You'll regularly configure workflows, onboard new employees, maintain documentation, and ensure integrations with other business applications are functioning correctly. Collaboration is key, as you'll work closely with help desk staff, project managers, and sometimes clients to resolve issues and improve IT service processes. This dynamic role offers opportunities for continual learning and exposure to a wide range of IT systems.

Is ConnectWise considered a CRM?

ConnectWise is a business management platform that includes CRM functionality as part of its suite of tools for managing customer relationships, sales, and service tickets. It is commonly used by IT service providers and managed service providers to streamline operations and improve client interactions.

What is a ConnectWise job?

A ConnectWise job typically refers to a role that involves working with ConnectWise, a business management and automation software used by IT service providers and managed service providers (MSPs). These roles can include positions such as system administrators, help desk technicians, ConnectWise consultants, and support specialists. Employees in these roles are responsible for configuring, managing, and troubleshooting ConnectWise products like ConnectWise Manage, Automate, and Control. They may also provide training and support to end users, optimize workflows, and integrate ConnectWise with other business tools.

What are the most commonly searched types of Connectwise jobs in Michigan? The most popular types of Connectwise jobs in Michigan are:
What are popular job titles related to Connectwise jobs in Michigan? For Connectwise jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Connectwise jobs in Michigan look for? The top searched job categories for Connectwise jobs in Michigan are:
Connectwise jobs near you
Service Desk Technician

Service Desk Technician

Graham Allen Partners

Grand Rapids, MI • On-site

Full-time

Posted 12 days ago

Job description

Position Overview:
This position is responsible for handling first level support of service requests that relates to all technology including workstations, servers, printers, networks and vendor specific hardware and software.
Essential Duties and Responsibilities:
  • IT Support relating to technical issues involving Microsoft's core business applications and operating systems.
    • Issue or manage ticket as Level 1 is limited to properly assess and document client issues the SLA guidelines and resolve o escalate to a Level 2 resource
    • Support of disaster recovery solutions
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Ability to work in a team and communicate effectively
  • System documentation maintenance and review in ConnectWise
  • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Act as the single point of contact to the client for all types of service requests
  • Coordination of all IT support groups to ensure maximum utilization of billable resources
  • Pre-process service ticketed requests as they arrive through all intakes including direct client input
  • Schedule internal and field technical resources on the ConnectWise dispatch portal
  • Monitor resource schedules to ensure prompt time entry on service requests

Additional Duties:
  • When dispatching, the goal is to attain maximum utilization of internal and field technical resources through daily dispatch of service requests.
  • Improve client service, perception, and satisfaction with fast turnaround of client requests
  • Escalate service requests that cannot be scheduled within agreed service levels
  • Report the utilization of IT Support resources and successful completion of service requests to the Supervisor
  • Responsible for entering time and expenses in ConnectWise as it occurs
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
  • Enter all work as service tickets or projects into ConnectWise
  • Document internal processes and procedures related to duties and responsibilities
  • Any and all other duties qualified to be performed as may be assigned by supervision

Requirements:
  • Preferred professional certifications Comptia A+ or Microsoft Certified Professional (MCP).
  • High School Diploma or equivalent with proficient and accurate typing skills
  • Basic computer and operating system knowledge
  • Interpersonal skills: such as telephony skills, communication skills, active listening and client-care
  • Self- motivated and ability to multi-task and work in a fast-moving environment
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization's key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
Skills & Requirements Qualifications

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