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Connectwise Jobs in Michigan (NOW HIRING)

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

Ticketing and documentation systems (ConnectWise, Autotask, or similar) * Remote monitoring and management tools (RMM) * Basic troubleshooting for VoIP systems and mobile device support What makes ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

Ticketing and documentation systems (ConnectWise, Autotask, or similar) * Remote monitoring and management tools (RMM) * Basic troubleshooting for VoIP systems and mobile device support What makes ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with Automate/LabTech is highly transferable). Technical Proficiency: Solid understanding of common hardware ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with Automate/LabTech is highly transferable). • Technical Proficiency: Solid understanding of common ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with Automate/LabTech is highly transferable). Technical Proficiency: Solid understanding of common hardware ...

K Group Companies

Help Desk Level 2

Grand Rapids, MI · On-site

$19.25 - $26/hr

Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with Automate/LabTech is highly transferable). Technical Proficiency: Solid understanding of common hardware ...

K Group Companies

Help Desk Level 2

Grand Rapids, MI

$19.25 - $26/hr

Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with Automate/LabTech is highly transferable). · Technical Proficiency: Solid understanding of common hardware ...

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All JobsConnectwise JobsConnectwise Jobs in Michigan

Connectwise information

See Michigan salary details

$24K

$49.4K

$52.7K

How much do connectwise jobs pay per year?

As of Jun 14, 2026, the average yearly pay for connectwise in Michigan is $49,439.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,400.00 and $51,900.00 per year, depending on experience, location, and employer.

What is ConnectWise used for?

ConnectWise is a software platform used by IT service providers to manage business operations, including remote monitoring, ticketing, billing, and customer relationship management. It helps streamline workflows, improve service delivery, and automate routine tasks, often requiring familiarity with IT management tools and certifications. As a ConnectWise professional, technical skills in network management and software configuration are valuable.

What are the key skills and qualifications needed to thrive in the Connectwise position, and why are they important?

To thrive in a ConnectWise Administrator or Specialist role, you should have a strong grasp of IT service management, troubleshooting, and a background in computer science or information technology. Experience with ConnectWise Manage, Automate, or similar PSA/RMM platforms, along with relevant certifications such as CompTIA A+ or ITIL, is highly valued. Strong problem-solving abilities, attention to detail, and communication skills help you excel in a collaborative, client-focused environment. These skills help ensure effective system integration, smooth service delivery, and high customer satisfaction in managed services or IT support teams.

Why is ConnectWise Control on my computer?

ConnectWise Control is a remote support and access tool used by IT professionals and support staff to troubleshoot and manage computers remotely. If you see it on your computer, it may be installed by your company's IT team or during remote support sessions. It is important to verify its legitimacy to ensure your system's security and privacy.

Is ConnectWise safe to use?

ConnectWise is a widely used remote management and automation platform in the IT industry, and it implements security measures such as encryption and user access controls. As with any software, its safety depends on proper configuration, regular updates, and adherence to security best practices. IT professionals using ConnectWise should ensure they follow security protocols to protect sensitive data and systems.

What does a typical day look like for someone working in a ConnectWise Administrator role?

A typical day as a ConnectWise Administrator involves managing and optimizing the ConnectWise platform, supporting internal teams, and responding to technical issues or service requests. You'll regularly configure workflows, onboard new employees, maintain documentation, and ensure integrations with other business applications are functioning correctly. Collaboration is key, as you'll work closely with help desk staff, project managers, and sometimes clients to resolve issues and improve IT service processes. This dynamic role offers opportunities for continual learning and exposure to a wide range of IT systems.

Is ConnectWise considered a CRM?

ConnectWise is a business management platform that includes CRM functionality as part of its suite of tools for managing customer relationships, sales, and service tickets. It is commonly used by IT service providers and managed service providers to streamline operations and improve client interactions.

What is a ConnectWise job?

A ConnectWise job typically refers to a role that involves working with ConnectWise, a business management and automation software used by IT service providers and managed service providers (MSPs). These roles can include positions such as system administrators, help desk technicians, ConnectWise consultants, and support specialists. Employees in these roles are responsible for configuring, managing, and troubleshooting ConnectWise products like ConnectWise Manage, Automate, and Control. They may also provide training and support to end users, optimize workflows, and integrate ConnectWise with other business tools.

What are the most commonly searched types of Connectwise jobs in Michigan? The most popular types of Connectwise jobs in Michigan are:
What are popular job titles related to Connectwise jobs in Michigan? For Connectwise jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Connectwise jobs in Michigan look for? The top searched job categories for Connectwise jobs in Michigan are:
Connectwise jobs near you

IT Support Engineer

Hyperion Managed Services

Troy, MI

Full-time

Medical, Life, Retirement, PTO

Posted 5 days ago

Job description

IT Support Engineer

Join a Future-Focused Managed Services Team

Are you an experienced IT professional ready to take the next step in your career? Do you want to work for a forward-thinking organization that values collaboration, innovation, and continuous professional growth?

Hyperion Managed Services is seeking a skilled IT Support Engineer to join our team full-time. In this role, you will help identify opportunities for improvement, implement secure and scalable technical solutions, and play a key part in enhancing our clients’ operational efficiency.

Why You’ll Love Working with Us

  • Competitive salary based on experience and certifications
  • Performance bonuses + commission opportunities
  • Mileage reimbursement
  • Generous paid time off
  • Certification and ongoing education reimbursement
  • 401(k) with company match
  • Health insurance with company contribution
  • Life insurance and long-term disability
  • Clear pathways for professional advancement
  • A collaborative, learning-focused team culture

 

What You’ll Do

  • Respond to and resolve support tickets through our help desk platform
  • Troubleshoot, diagnose, and remediate issues across modern IT infrastructure
  • Support and participate in planning and deployment of client projects
  • Assist with onboarding new clients, ensuring secure, documented, and seamless transitions
  • Follow established workflows and contribute to continuous improvement of processes
  • Complete documentation, reports, and project tasks with accuracy and timeliness
  • Advocate for security best practices and help clients adopt modern technologies (cloud, MFA/SSO, automation, etc.)

What Makes You a Great Fit

  • Current industry certifications (Microsoft, Cisco, CompTIA, or equivalent)
  • Strong understanding of modern security frameworks (Zero Trust, MFA enforcement, EDR solutions)
  • 3+ years of experience with a Managed Service Provider (MSP) environment
  • Proficiency with Windows, macOS, and common business applications
  • Experience supporting cloud platforms such as Microsoft 365 and Azure
  • Ability to explain technical concepts clearly to non-technical users
  • Bachelor’s degree in Information Technology or related field (preferred)
  • Experience with ConnectWise solutions or similar PSA/RMM platforms (preferred)
  • Keen attention to detail, excellent documentation habits, and a passion for continuous learning

About Hyperion Managed Services

Hyperion Managed Services is a Michigan-based Managed IT Services Provider supporting small to mid-sized organizations. We deliver Managed IT Services, Support, Cybersecurity, and IT Consulting—acting as the IT department for our clients and partnering with larger organizations on complex initiatives.

To learn more, visit www.hyperionms.com.

Apply