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Connectwise Jobs in Michigan (NOW HIRING)

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

Ticketing and documentation systems (ConnectWise, Autotask, or similar) * Remote monitoring and management tools (RMM) * Basic troubleshooting for VoIP systems and mobile device support What makes ...

BAE Networks

Be Seen First

IT Support Engineer -- Tier 1

Troy, MI · On-site

$40K - $50K/yr

Familiarity with ConnectWise or similar PSA/ticketing platforms * Relevant certifications (CompTIA A+, Network+, or similar) or coursework WHAT WE OFFER * Competitive starting salary with room to ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

Ticketing and documentation systems (ConnectWise, Autotask, or similar) * Remote monitoring and management tools (RMM) * Basic troubleshooting for VoIP systems and mobile device support What makes ...

BAE Networks

Be Seen First

IT Support Engineer -- Tier 1

Troy, MI · On-site

$40K - $50K/yr

Familiarity with ConnectWise or similar PSA/ticketing platforms * Relevant certifications (CompTIA A+, Network+, or similar) or coursework WHAT WE OFFER * Competitive starting salary with room to ...

Adna Technologies

Level II Helpdesk Technician

Lansing, MI · On-site

$20.25 - $27.25/hr

ConnectWise PSA About Our Work Environment  Our Lansing, Michigan office has an open, collaborative vibe. Sometimes, you'll have to be a good sport about things like carrying heavy items, crawling ...

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Connectwise information

See Michigan salary details

$24K

$49.4K

$52.7K

How much do connectwise jobs pay per year?

As of Sep 8, 2026, the average yearly pay for connectwise in Michigan is $49,439.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,400.00 and $51,900.00 per year, depending on experience, location, and employer.

What is a ConnectWise?

A ConnectWise job typically refers to a role that involves working with ConnectWise, a business management and automation software used by IT service providers and managed service providers (MSPs). These roles can include positions such as system administrators, help desk technicians, ConnectWise consultants, and support specialists. Employees in these roles are responsible for configuring, managing, and troubleshooting ConnectWise products like ConnectWise Manage, Automate, and Control. They may also provide training and support to end users, optimize workflows, and integrate ConnectWise with other business tools.

What does a ConnectWise administrator do?

A typical day as a ConnectWise Administrator involves managing and optimizing the ConnectWise platform, supporting internal teams, and responding to technical issues or service requests. You'll regularly configure workflows, onboard new employees, maintain documentation, and ensure integrations with other business applications are functioning correctly. Collaboration is key, as you'll work closely with help desk staff, project managers, and sometimes clients to resolve issues and improve IT service processes. This dynamic role offers opportunities for continual learning and exposure to a wide range of IT systems.

What are the key skills and qualifications needed for a ConnectWise position?

To thrive in a ConnectWise Administrator or Specialist role, you should have a strong grasp of IT service management, troubleshooting, and a background in computer science or information technology. Experience with ConnectWise Manage, Automate, or similar PSA/RMM platforms, along with relevant certifications such as CompTIA A+ or ITIL, is highly valued. Strong problem-solving abilities, attention to detail, and communication skills help you excel in a collaborative, client-focused environment. These skills help ensure effective system integration, smooth service delivery, and high customer satisfaction in managed services or IT support teams.

Is ConnectWise a good company to work for?

ConnectWise is a technology company that offers roles in IT management, software development, and customer support. Employees generally cite a collaborative environment, opportunities for skill development, and a focus on innovation, though experiences can vary by position and location.

Is ConnectWise difficult to learn?

ConnectWise is a platform used by IT professionals, and learning it involves understanding its tools for remote management, ticketing, and automation. The difficulty depends on prior experience with similar software and technical skills, but training resources and certifications are available to facilitate learning. It generally requires some technical background but can be mastered with dedicated effort.

What can you do with Connectwise?

ConnectWise is a platform used by IT service providers and managed service providers to automate business operations, manage client relationships, and streamline service delivery. It offers tools for ticketing, remote monitoring, billing, and project management, often integrated with other IT management tools. Users typically require technical knowledge and may pursue certifications to maximize its capabilities.

What are the most commonly searched types of Connectwise jobs in Michigan?

The most popular types of Connectwise jobs in Michigan are:

What are popular job titles related to Connectwise jobs in Michigan?

For Connectwise jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Connectwise jobs in Michigan look for?

The top searched job categories for Connectwise jobs in Michigan are:

Connectwise jobs near you
Infographic showing various Connectwise job openings in Michigan as of August 2026, with employment types broken down into 91% Full Time, 5% Part Time, 2% Temporary, and 2% Contract. Highlights an 77% Physical, 5% Hybrid, and 18% Remote job distribution, with an average salary of $49,439 per year, or $23.8 per hour.

IT Helpdesk Hero

Troy, MI • On-site

Xpert Technologies
See more jobs at Xpert Technologiesexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 13 days ago

Key responsibilities

  • Answer client calls to troubleshoot and resolve issues with their systems and technology.

  • Diagnose and fix technical problems related to Microsoft 365, Windows operating systems, and network devices.

  • Document troubleshooting steps and resolutions in ticketing and documentation systems.

Job description

Helpdesk Hero

Let’s start with the truth: this is a wonderful place to work, but it is not an easy place to work.
We’re an IT and cybersecurity managed service provider. That means we’re trusted with our clients’ most critical systems, the technology that keeps their businesses running, and the security that keeps their data safe. And you, as the person answering the call when something breaks, freezes, or mysteriously disappears, are the face of the company more than anyone else.
If you don’t just “tolerate” people but genuinely love them — if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan — then read on.

Reasons NOT to Apply

  • You just want a paycheck and a quiet corner to get by in.
  • You don’t care about building relationships with your colleagues in person and you want to work fully remote.
  • You think “helpdesk” means taking tickets and moving them along without ownership.
  • You get frustrated when someone explains the same problem three different ways
  • You want every day to be predictable and stress-free and get mad because our clients don’t schedule their emergencies.
  • You aren’t curious and troubleshooting feels like drudgery instead of detective work
  • You’re allergic to change and argue for doing things the way they’ve always been done
  • You complain instead of coming up with ideas and problem solving
  • You view company values as stupid corporate stuff

Reasons TO Apply

  • You light up when you fix something that’s been driving someone crazy — and you can explain what you did without making them feel dumb.
  • You see technology as a craft worth mastering and you love learning new systems, tools, and tricks.
  • You take pride in being the person clients trust first when things go sideways.
  • You like variety — one day you’re troubleshooting a Teams call that keeps dropping, the next you’re remediating a phishing attempt, and the next you’re rolling out patches across dozens of endpoints.
  • You want to be part of a culture where we push each other to be better — not just technically, but in how we communicate, care for clients, and grow as people.
  • You want to work somewhere that doesn’t tolerate low performers even if it means high expectations for yourself

What You’ll Be Working With

  • Microsoft 365 / Office 365 (Exchange Online, SharePoint, Teams administration)
  • Windows desktop and server operating systems
  • Active Directory / Azure AD user and group management
  • Endpoint security solutions (AV, EDR, patching, policies)
  • Network fundamentals (firewalls, VPNs, switches, wireless access points)
  • Ticketing and documentation systems (ConnectWise, Autotask, or similar)
  • Remote monitoring and management tools (RMM)
  • Basic troubleshooting for VoIP systems and mobile device support

What makes this a great place to work

  • Free medical, dental, vision coverage for you the employee (excludes dependents)
  • Free gym membership
  • Gym located in office to use at lunch time
  • Standing desks
  • Lunch stipend
  • Use of company cars to visit clients rather than personal car
  • 401k plan with 4% company match
  • Summer hours
  • Hybrid work schedule