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Manager Remote Msp Jobs in Michigan (NOW HIRING)

Manages customer requests within the terms of residential real estate loan documentation, bank ... Proficient use of Microsoft Office software, Unifi and MSP is preferred. * Excellence in customer ...

Manages customer requests within the terms of residential real estate loan documentation, bank ... Proficient use of Microsoft Office software, Unifi and MSP is preferred. * Excellence in customer ...

Manage relationships with event organizers, vendors, and venues. Negotiate sponsorships, booth ... Location and Work Authorization This is a fully remote role open to candidates based in the US or ...

Manager Remote Msp information

What are some common challenges faced by a Manager in a remote MSP (Managed Service Provider) environment, and how can they be addressed?

Managers in remote MSP settings often face challenges such as coordinating distributed teams, maintaining clear communication, and ensuring quick response times for client issues. To address these, it’s important to implement robust communication tools, set clear expectations for availability, and use project management platforms to monitor progress. Establishing regular check-ins and fostering a collaborative team culture can also help ensure everyone stays aligned and motivated, despite working remotely.

What is a Manager Remote MSP?

A Manager Remote MSP is a professional who oversees the operations of a Managed Service Provider (MSP) team, delivering IT services and support to clients remotely. They coordinate technical staff, manage client relationships, ensure service level agreements (SLAs) are met, and implement best practices for remote IT management. Their responsibilities include team leadership, workflow optimization, incident resolution, and strategic planning to improve client satisfaction and operational efficiency. This role is essential in ensuring seamless and proactive IT support for businesses relying on outsourced technology services.

What is the difference between Manager Remote Msp vs Service Delivery Manager?

AspectManager Remote MspService Delivery Manager
CredentialsIT certifications (e.g., CompTIA, Microsoft)IT or business management certifications
Work EnvironmentRemote, managed service provider settingTypically office-based or hybrid, client-facing
Employer & IndustryManaged Service Providers, IT servicesIT service companies, corporate IT departments
Search & Comparison IntentFocus on remote MSP management rolesFocus on service delivery and client management

The Manager Remote Msp primarily oversees remote IT services within MSPs, focusing on technical team management and service delivery. The Service Delivery Manager emphasizes client satisfaction, service quality, and operational efficiency, often in a more client-facing or hybrid setting. While both roles require IT knowledge, the Manager Remote Msp is more technical and remote-focused, whereas the Service Delivery Manager centers on client relationships and service performance.

What are the key skills and qualifications needed to thrive as a Manager Remote MSP, and why are they important?

To thrive as a Manager Remote MSP, you need a solid background in IT service management, leadership experience, and a strong understanding of managed services best practices, often supported by a bachelor's degree in IT or related fields. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and relevant certifications such as ITIL or CompTIA are typically required. Outstanding communication, problem-solving skills, and the ability to lead and motivate remote teams are crucial soft skills for this role. These skills ensure efficient service delivery, high client satisfaction, and effective team coordination in a distributed work environment.
What are the most commonly searched types of Remote Msp jobs in Michigan? The most popular types of Remote Msp jobs in Michigan are:
What are popular job titles related to Manager Remote Msp jobs in Michigan? For Manager Remote Msp jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Manager Remote Msp jobs in Michigan look for? The top searched job categories for Manager Remote Msp jobs in Michigan are:
What cities in Michigan are hiring for Manager Remote Msp jobs? Cities in Michigan with the most Manager Remote Msp job openings:
Channel Business Manager

Channel Business Manager

Barracuda Networks Inc.

Ann Arbor, MI • Remote

$156K - $200K/yr

Other

Medical, Retirement, PTO

Posted 18 days ago


Job description

Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers' journey. More than 200,000 organizations worldwide trust Barracuda to protect them - in ways they may not even know they are at risk - so they can focus on taking their business to the next level. Barracuda MSP is on the cutting edge of data security, delivering an exceptional customer experience for its channel partners. Serving over 2000 partners, and nearly 40,000 small businesses, Barracuda MSP is helping to ensure that no small business goes out of business from data loss.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda:

The Channel Business Manager is responsible for developing and maintaining relationships with Barracuda's key partners, guiding them to position Barracuda's products and solutions appropriately, setting strategic sales growth goals in collaboration leadership. They implement policies to optimize channel operations and leads initiatives to enhance partner performance and satisfaction.

What you'll be working on:

  • Build and maintain strong relationships with Barracuda's strategic partners and industry influencers to identify and develop new business opportunities.

  • Collaborate with internal stakeholders, including channel leadership, to support strategic goals and ensure alignment with the company's vision.

  • Develop and execute gotomarket strategies for assigned partners, clearly articulating the value of Barracuda's platforms and services.

  • Educate and enable partners on how to position and sell Barracuda products effectively through training, presentations, and ongoing support.

  • Lead crossfunctional coordination for partnerfocused initiatives that enhance engagement, performance, and satisfaction.

  • Partner with marketing and sales teams to support the execution of largescale campaigns that drive brand awareness and revenue growth.

  • Identify opportunities for process improvements within the channel ecosystem and contribute recommendations that support innovation and competitiveness.

  • Provide strategic support to the channel sales team by managing key accounts, developing retention strategies, and ensuring partner success.

  • Own and actively manage a partnerled (MSP) pipeline, ensuring strong deal hygiene and accurate forecasting.

What you bring to the role:

  • 5+ years of relevant experience preferred

  • BA/BS degree; or equivalent work experience

  • Channel experience required; MSP experience a plus

  • Customer Success/Partner Success preferred

  • Cybersecurity or related industry experience strongly preferred

  • Proficient with corporate productivity and web presentation tools - Salesforce or similar CRM experience is strongly preferred

  • Partner Relationship Management

  • Excellent presentation, verbal and written communications skills

  • Strong listening and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

What you'll get from us:

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility - there are opportunities for cross training and the ability to attain your next career step within Barracuda.
  • Equity, in the form of non-qualifying options
  • High-quality health benefits
  • Retirement Plan with employer match
  • Career-growth opportunities
  • Flexible Time Off and Paid Time Off benefits
  • Volunteer opportunities
The anticipated on target earning (OTE) range for this role is $156,000.00 to $200,000.00. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws.
At Barracuda, we believe in fair and equitable compensation practices that reflect both market realities and the unique circumstances of each geographical location. We recognize that cost-of-living disparities, market conditions, and other factors can significantly impact compensation expectations in different regions. The compensation range provided in this job description is for illustrative purposes only and may not reflect the actual compensation offers for the position in your location. Final compensation will be determined based on a variety of factors including the candidates' qualifications and experience.

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