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It Remote Msp Jobs in Michigan (NOW HIRING)

CSAA

Partner with internal stakeholders such as IT, strategic sourcing, facilities, finance, and other ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

CFS

IT Manager

Grand Rapids, MI · Remote

$110K - $130K/yr

Location: 100% Remote Job Overview: Seeking a hands-on IT Manager to lead an internal technology operations and support team. This role is responsible for ensuring reliable, secure, and scalable ...

CFS

IT Manager

Grand Rapids, MI · Remote

$115K - $130K/yr

Fulltime | Permanent | Remote Position Summary: We are seeking an experienced IT Manager to lead and manage day-to-day information technology operations in a fast-paced, remote environment. This ...

GDI Infotech

Level 2 Service Desk Support

Ann Arbor, MI · Remote

$60K - $65K/yr

This is a remote position. IT Support Engineer II (Remote) - Managed Services (MSP) About the Role We are seeking a highly motivated and customer-focused IT Support Engineer II to join our growing ...

State of Michigan

IT Manager 14

Lansing, MI · On-site +1

$37.62 - $54.99/hr

Permanent Full Time Remote Employment: Flexible/Hybrid Job Number: 0801-26-21-140MFM Department ... Experience Three years of professional experience equivalent to an Information Technology ...

State of Michigan

IT Manager 14

Lansing, MI · On-site +1

$37.62 - $54.99/hr

... information technology, centralized contracting and procurement, budget and financial management ... This position may work a hybrid (remote/office) schedule with 2 days required in the office per ...

State of Michigan

IT Project Manager 14

Lansing, MI · On-site +1

$37.62 - $54.99/hr

Permanent Full Time Remote Employment: Flexible/Hybrid Job Number: 0801-26-22-98MFM Department ... Experience Information Technology Project Manager 14 Three years of professional experience ...

State of Michigan

IT Project Manager 14

Lansing, MI · On-site +1

$37.62 - $54.99/hr

... information technology, centralized contracting and procurement, budget and financial management ... This position may work a hybrid (remote/office) schedule with 2 days required in the office per ...

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It Remote Msp information

What is an IT Remote MSP?

An IT Remote MSP (Managed Service Provider) is a company or professional that manages and supports a business's IT infrastructure and end-user systems remotely. They monitor networks, handle cybersecurity, perform backups, and provide technical support without being physically present at the client's location. This remote approach allows businesses to access expert IT help, reduce costs, and ensure their technology is running smoothly. MSPs often offer proactive maintenance to prevent issues before they impact operations.

What are the key skills and qualifications needed to thrive as an IT Remote MSP, and why are they important?

To thrive as an IT Remote MSP (Managed Service Provider), you need strong technical knowledge in networking, systems administration, and cybersecurity, often supported by certifications like CompTIA A+, Network+, or Microsoft Certified solutions. Proficiency with remote monitoring and management (RMM) tools, ticketing systems, and cloud platforms such as Microsoft 365 or Azure is typically required. Excellent problem-solving, communication, and time management skills help you address client issues efficiently and build trust. These competencies are crucial for delivering reliable, proactive IT support to diverse clients in a fast-paced, remote environment.

What are some common challenges faced by IT professionals working remotely for an MSP, and how can they be managed?

IT professionals in remote MSP (Managed Service Provider) roles often encounter challenges such as managing multiple client environments, prioritizing urgent tickets, and maintaining effective communication with both clients and internal teams. Successfully navigating these challenges involves strong organizational skills, using remote management tools efficiently, and staying proactive about documenting work. Regular virtual meetings and leveraging collaboration platforms can help maintain clear communication and ensure alignment across distributed teams.

What is the difference between It Remote Msp vs It Support Specialist?

AspectIt Remote MspIt Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentRemote, Managed Service Provider settingsOn-site or remote, corporate or client sites
Industry UsageIT service providers, MSP companiesCorporate IT departments, tech support firms

It Remote MSP and It Support Specialist roles share certifications and technical skills but differ mainly in work environment and industry focus. It Remote MSP professionals typically work remotely for managed service providers, handling multiple clients, while It Support Specialists often work on-site or in corporate settings providing direct support. Both roles require similar credentials but serve different operational contexts.

What are popular job titles related to It Remote Msp jobs in Michigan?

For It Remote Msp jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching It Remote Msp jobs in Michigan look for?

The top searched job categories for It Remote Msp jobs in Michigan are:

What cities in Michigan are hiring for It Remote Msp jobs?

Cities in Michigan with the most It Remote Msp job openings:

It Remote Msp jobs near you
Infographic showing various It Remote Msp job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 7% Part Time, 3% Temporary, 20% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

IT Help Desk Technician - Level 1

GDI Infotech

Ann Arbor, MI • Remote

$18 - $25/hr

Full-time, Part-time

Posted yesterday

New

Job description

This is a remote position.

IT Help Desk Technician - Level 1


  • Hourly Rate: $18 – $26/hour depending on experience and skills
  • Engagement Type: W-2 contract or 1099 (discussed during placement)
  • Hours: Variable, 10–40 hours per week based on client volume
  • Location: Fully remote — work from anywhere in the U.S.
  • Flexible Schedule


ABOUT THIS OPPORTUNITY


GDI Infotech is hiring skilled Level 1 IT Help Desk Technicians to support our growing network of MSP and IT Service Provider clients across the United States.


This is not a traditional full-time job — it is a flexible, remote engagement designed for IT professionals who want to work from home.


This role is ideal if you want flexibility, remote work, and part-time IT income — without the pressure of a 40-hour-a-week commitment.


WHAT YOU'LL DO


You will serve as the first point of contact for end users at your assigned client organization — answering support requests, troubleshooting common issues, and escalating anything that requires deeper expertise to Level 2 support.


Day-to-Day Responsibilities

  • Answer incoming support tickets, phone calls, and emails from end users — professionally and promptly.
  • Troubleshoot common hardware, software, and connectivity issues remotely.
  • Assist with password resets, account lockouts, and Microsoft 365 or Google Workspace issues.
  • Support VPN connectivity, remote desktop tools, and basic network troubleshooting.
  • Help users with printers, peripherals, and standard business applications.
  • Document every issue clearly in the client's ticketing system — logging the problem, steps taken, and outcome.
  • Escalate unresolved or complex issues to Level 2 support with a full, accurate summary.
  • Communicate clearly and patiently with non-technical users — translating IT into plain language.
  • Follow client-specific procedures, SLAs, and escalation paths consistently.



WHAT YOU NEED TO SUCCEED


Technical Skills — Required

  • Windows 10/11 troubleshooting — hardware, software, and user account issues
  • Microsoft 365 support — Outlook, Teams, SharePoint, OneDrive, account administration
  • Basic Active Directory — password resets, account unlocks, user setup
  • Remote desktop tools — experience with TeamViewer, AnyDesk, or similar
  • VPN troubleshooting — help users connect and diagnose common errors
  • Printer and peripheral support — installation, drivers, basic troubleshooting
  • Ticketing system experience — ServiceNow, ConnectWise, Freshdesk, or similar
  • Clear, professional written communication — tickets, emails, and status updates


Technical Skills — Nice to Have

  • MacOS support experience
  • Google Workspace administration
  • Basic networking (IP addressing, Wi-Fi troubleshooting, ping/traceroute)
  • VoIP systems (RingCentral, 8x8, or similar)
  • Experience in an MSP environment
  • CompTIA A+ or ITF+ certification - strongly preferred


Essential Qualities

  • You are diligent and responsive — when a user submits a ticket, they hear back quickly.
  • You are organized — you track open tickets, follow up proactively, and never let things fall through the cracks.
  • You communicate clearly — in writing and on the phone — with people who may not know any IT terminology.
  • You stay calm under pressure and don't rush users or make them feel judged for not knowing something.
  • You are self-directed — you manage your own schedule and don't need someone watching over your shoulder.
  • You take ownership of your tickets until they are resolved or properly escalated.