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Manager Remote Msp Jobs (NOW HIRING)

NinjaOne

Key Account Manager, MSP

Austin, TX · On-site +1

Description About the Role As an Key Account Manager - MSP at NinjaOne, you will play a critical ... We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with ...

LoanCare

Escrow Manager - Remote

$64K - $121K/yr

Advanced knowledge of ICE/MSP (f/k/a BKFS) required. * Considerable knowledge of SQL, PowerBI and ... Ability to manage time and priorities wisely. * Ability to grasp concepts quickly, make sound ...

Blackpoint Cyber

MSP, Partner Marketing Manager

$115K - $150K/yr

The MSP Partner Marketing Manager drives growth within our existing MSP partner base by pulling key ... Fully remote role with autonomy and meaningful ownership. KPIs / Success Measures * Engagement and ...

Addison Group

MSP Project Manager

Danvers, MA · Remote

$90K - $100K/yr

Remote with occasional travel Assignment Type: 4-6 Month Contract-to-Hire Pay: $45.00 - $50.00 ... Previous MSP (Managed Service Provider) experience required. * Proven ability to successfully ...

Addison Group

MSP Project Manager

Danvers, MA · Remote

$90K - $100K/yr

Remote with occasional travel Assignment Type: 4-6 Month Contract-to-Hire Pay: $45.00 - $50.00 ... Previous MSP (Managed Service Provider) experience required. * Proven ability to successfully ...

Sophos

Channel Account Executive - MSP

Washington, DC · Remote

$81K - $135K/yr

Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive ... Sophos operates a remote-first working model, making remote work the primary option for most ...

TrovaSearch

MSP Sr. Engineer

Orlando, FL · Remote

$97K - $133K/yr

We are looking for a senior-level engineer with a strong MSP background who is ready to take on ... remote desktop services, access management, zero trust, endpoint security, and backup/DR platforms ...

Red Cup IT, Inc.

Senior MSP Engineer (Remote)

Los Angeles, CA · Remote

$107K - $146K/yr

We are looking for a Senior MSP Engineer is responsible for designing, implementing, and supporting ... Configure and manage networking: firewalls, switches, VLANs, VPNs, WiFi, and routing for SMB ...

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All JobsManager Remote Msp Jobs

Manager Remote Msp information

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$24.5K

$59.5K

$116K

How much do manager remote msp jobs pay per year?

As of Jun 29, 2026, the average yearly pay for manager remote msp in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Manager in a remote MSP (Managed Service Provider) environment, and how can they be addressed?

Managers in remote MSP settings often face challenges such as coordinating distributed teams, maintaining clear communication, and ensuring quick response times for client issues. To address these, it’s important to implement robust communication tools, set clear expectations for availability, and use project management platforms to monitor progress. Establishing regular check-ins and fostering a collaborative team culture can also help ensure everyone stays aligned and motivated, despite working remotely.

How can I make $2000 a week working from home?

A Manager in a remote MSP role can potentially earn $2000 or more weekly by managing multiple client accounts, providing high-level IT support, and leveraging certifications like CompTIA or Cisco. Increasing billable hours, offering specialized services, and building a strong client base are key to reaching this income level from home.

How can I make $70,000 a year working from home?

A Manager Remote MSP can earn $70,000 or more annually by leveraging technical skills, certifications, and experience in managed IT services, cybersecurity, or cloud solutions. Working remotely often requires strong communication, project management, and familiarity with remote collaboration tools to meet client needs and achieve this income level.

What job makes $10,000 a month without a degree?

A remote Managed Service Provider (MSP) manager can potentially earn $10,000 or more per month by overseeing IT services, managing client accounts, and leading technical teams. Success in this role often depends on experience, certifications like CompTIA or Cisco, and strong leadership skills, rather than formal degrees.

What is a Manager Remote MSP?

A Manager Remote MSP is a professional who oversees the operations of a Managed Service Provider (MSP) team, delivering IT services and support to clients remotely. They coordinate technical staff, manage client relationships, ensure service level agreements (SLAs) are met, and implement best practices for remote IT management. Their responsibilities include team leadership, workflow optimization, incident resolution, and strategic planning to improve client satisfaction and operational efficiency. This role is essential in ensuring seamless and proactive IT support for businesses relying on outsourced technology services.

What jobs pay $500,000 a year in the US?

High-level managerial roles such as Chief Executive Officers, Chief Technology Officers, and other C-suite executives often earn $500,000 or more annually, especially in large organizations or successful firms. Additionally, specialized roles like investment bankers, senior surgeons, or successful entrepreneurs can reach or exceed this income level, often requiring advanced skills, extensive experience, and significant responsibility.

What is the difference between Manager Remote Msp vs Service Delivery Manager?

AspectManager Remote MspService Delivery Manager
CredentialsIT certifications (e.g., CompTIA, Microsoft)IT or business management certifications
Work EnvironmentRemote, managed service provider settingTypically office-based or hybrid, client-facing
Employer & IndustryManaged Service Providers, IT servicesIT service companies, corporate IT departments
Search & Comparison IntentFocus on remote MSP management rolesFocus on service delivery and client management

The Manager Remote Msp primarily oversees remote IT services within MSPs, focusing on technical team management and service delivery. The Service Delivery Manager emphasizes client satisfaction, service quality, and operational efficiency, often in a more client-facing or hybrid setting. While both roles require IT knowledge, the Manager Remote Msp is more technical and remote-focused, whereas the Service Delivery Manager centers on client relationships and service performance.

What are the key skills and qualifications needed to thrive as a Manager Remote MSP, and why are they important?

To thrive as a Manager Remote MSP, you need a solid background in IT service management, leadership experience, and a strong understanding of managed services best practices, often supported by a bachelor's degree in IT or related fields. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and relevant certifications such as ITIL or CompTIA are typically required. Outstanding communication, problem-solving skills, and the ability to lead and motivate remote teams are crucial soft skills for this role. These skills ensure efficient service delivery, high client satisfaction, and effective team coordination in a distributed work environment.
More about Manager Remote Msp jobs
What cities are hiring for Manager Remote Msp jobs? Cities with the most Manager Remote Msp job openings:
What are the most commonly searched types of Remote Msp jobs? The most popular types of Remote Msp jobs are:
What states have the most Manager Remote Msp jobs? States with the most job openings for Manager Remote Msp jobs include:
What job categories do people searching Manager Remote Msp jobs look for? The top searched job categories for Manager Remote Msp jobs are:
Manager Remote Msp jobs near you
Infographic showing various Manager Remote Msp job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.
MSP Service Desk Manager (Remote)

MSP Service Desk Manager (Remote)

Red Cup IT, Inc.

Los Angeles, CA • Remote

Full-time

Posted 15 days ago

Job description

We are looking for an MSP Service Desk Manager is responsible for leading the service desk team, overseeing daytoday support operations, and ensuring consistent, highquality service delivery to all managed services clients. They own the service desk processes, metrics, and escalation paths to maintain SLA compliance and an excellent enduser experience.

Key Responsibilities
  • Lead, coach, and develop a team of Level 13 service desk technicians, including hiring, training, scheduling, performance management, and mentoring.
  • Oversee daily service desk operations, including ticket intake, assignment, prioritization, escalation, and resolution across all client environments.
  • Maintain and improve SLA compliance by monitoring queues, workloads, and response/resolution times, and by implementing corrective actions when needed.
  • Design, implement, and continuously refine service desk processes, including incident, request, problem, and change handling aligned with ITIL/ITSM best practices.
  • Act as the primary escalation point for complex or highimpact incidents, including security events and major outages, coordinating internal and vendor resources to restore service quickly.
  • Manage customer communications for critical incidents and dissatisfied clients; handle complaints, reset expectations, and drive longterm customer satisfaction.
  • Develop, maintain, and enforce documentation for standard operating procedures, knowledge base articles, and onboarding/offboarding processes for both staff and clients.
  • Monitor and analyze service desk metrics and trends (ticket volume, categories, aging, first contact resolution, CSAT, etc.) and provide regular reports to leadership with recommendations for improvement.
  • Coordinate closely with project, NOC, security, and account management teams to ensure smooth handoffs, effective change/release activities, and alignment with client roadmaps and agreements.
  • Ensure effective use, configuration, and governance of RMM, PSA, and related ITSM tools used for ticketing, monitoring, documentation, and reporting.
  • Drive a culture of continuous improvement, standardization, and automation to increase efficiency and reduce recurring incidents.
Qualifications
  • 35+ years of experience in an MSP or similar managed services environment, including prior handson service desk/support experience.
  • 2+ years in a leadership or supervisory role managing a technical support/service desk team.
  • Strong understanding of ITSM/ITIL processes (incident, problem, change, request); ITIL certification is preferred.
  • Broad technical knowledge of Windows Server/AD, Microsoft 365, networking fundamentals, endpoint management, backup/DR, and common MSP toolsets (RMM/PSA).
  • Proven ability to manage SLAs, handle escalations, and communicate clearly with both technical and nontechnical stakeholders, including executives and end users.
  • Strong analytical, organizational, and leadership skills, with demonstrated success using metrics and feedback to improve operations.
Core Competencies
  • People leadership and coaching
  • Customer service and conflict resolution
  • Process design and continuous improvement
  • Incident and major incident management
  • Time management and prioritization in a highvolume MSP environment