All roles at JumpCloud are Remote unless otherwise specified in the . About JumpCloud JumpCloud is ... Existing Partner Account Management & Expansion * Oversee the global MSP Account Management ...
All roles at JumpCloud are Remote unless otherwise specified in the . About JumpCloud JumpCloud is ... Existing Partner Account Management & Expansion * Oversee the global MSP Account Management ...
IT Help Desk
Phoenix, AZ · On-site +1
$17 - $24/hr
Company Description Trapp Technology is a managed services provider delivering cloud, IT, and ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...
IT Help Desk
Phoenix, AZ · On-site +1
$17 - $24/hr
Company Description Trapp Technology is a managed services provider delivering cloud, IT, and ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...
Director of Marketing
Phoenix, AZ · Remote
Director of Marketing - Remote US or Canada Sangoma is a global leader in business communications ... Partner with Revenue Operations and Sales leadership to optimize lead management, conversion rates ...
Director of Marketing
Phoenix, AZ · Remote
Director of Marketing - Remote US or Canada Sangoma is a global leader in business communications ... Partner with Revenue Operations and Sales leadership to optimize lead management, conversion rates ...
... our fully remote team, with a focus on bolstering our managed services support. As a Network ... MSP or professional service experience is a bonus * Experience designing and implementing a network ...
New
... our fully remote team, with a focus on bolstering our managed services support. As a Network ... MSP or professional service experience is a bonus * Experience designing and implementing a network ...
New
SECURITY SPECIALIST
Yuma, AZ · On-site +1
$89K - $116K/yr
MSP/PPP applicants must currently hold the required security clearance. * Successful completion of ... Additional qualification information can be found from the following Office of Personnel Management ...
SECURITY SPECIALIST
Yuma, AZ · On-site +1
$89K - $116K/yr
MSP/PPP applicants must currently hold the required security clearance. * Successful completion of ... Additional qualification information can be found from the following Office of Personnel Management ...
Manager Remote Msp information
What are some common challenges faced by a manager in a remote MSP environment, and how can they be addressed?
Managers in remote MSP settings often face challenges such as coordinating distributed teams, maintaining clear communication, and ensuring quick response times for client issues. To address these, it’s important to implement robust communication tools, set clear expectations for availability, and use project management platforms to monitor progress. Establishing regular check-ins and fostering a collaborative team culture can also help ensure everyone stays aligned and motivated, despite working remotely.
What is a Manager Remote MSP?
A Manager Remote MSP is a professional who oversees the operations of a Managed Service Provider (MSP) team, delivering IT services and support to clients remotely. They coordinate technical staff, manage client relationships, ensure service level agreements (SLAs) are met, and implement best practices for remote IT management. Their responsibilities include team leadership, workflow optimization, incident resolution, and strategic planning to improve client satisfaction and operational efficiency. This role is essential in ensuring seamless and proactive IT support for businesses relying on outsourced technology services.
What is the difference between Manager Remote Msp vs Service Delivery Manager?
| Aspect | Manager Remote Msp | Service Delivery Manager |
|---|---|---|
| Credentials | IT certifications (e.g., CompTIA, Microsoft) | IT or business management certifications |
| Work Environment | Remote, managed service provider setting | Typically office-based or hybrid, client-facing |
| Employer & Industry | Managed Service Providers, IT services | IT service companies, corporate IT departments |
| Search & Comparison Intent | Focus on remote MSP management roles | Focus on service delivery and client management |
The Manager Remote Msp primarily oversees remote IT services within MSPs, focusing on technical team management and service delivery. The Service Delivery Manager emphasizes client satisfaction, service quality, and operational efficiency, often in a more client-facing or hybrid setting. While both roles require IT knowledge, the Manager Remote Msp is more technical and remote-focused, whereas the Service Delivery Manager centers on client relationships and service performance.
What are the key skills and qualifications needed to thrive as a Manager Remote MSP?
To thrive as a Manager Remote MSP, you need a solid background in IT service management, leadership experience, and a strong understanding of managed services best practices, often supported by a bachelor's degree in IT or related fields. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and relevant certifications such as ITIL or CompTIA are typically required. Outstanding communication, problem-solving skills, and the ability to lead and motivate remote teams are crucial soft skills for this role. These skills ensure efficient service delivery, high client satisfaction, and effective team coordination in a distributed work environment.
What are popular job titles related to Manager Remote Msp jobs in Arizona? For Manager Remote Msp jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Manager Remote Msp jobs in Arizona look for? The top searched job categories for Manager Remote Msp jobs in Arizona are:
What cities in Arizona are hiring for Manager Remote Msp jobs? Cities in Arizona with the most Manager Remote Msp job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
Job description
All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloud JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
Position Overview
We are seeking an experienced, strategic, and results-driven Global MSP Sales Director to lead and scale our Managed Service Provider (MSP) business. In this role, you will have end-to-end accountability for the global MSP revenue lifecycle, managing both the net-new partner acquisition engine and the existing partner growth engine.
You will directly lead a team of Partner Account Executives (PAEs) and Business Development Representatives (BDRs) focused on landing new MSPs, alongside a dedicated MSP Account Management Team focused on driving retention, health, and deep wallet-share expansion. As a key leader, you will also collaborate cross-functionally with Marketing, Product, Enablement, and Channel Leadership to optimize our market position and partner program.
Key Responsibilities
Strategic Leadership & Revenue Ownership
Define and execute the global MSP go-to-market (GTM) strategy to hit ambitious net-new partner acquisition and net revenue retention (NRR) targets.
Provide direct leadership, coaching, and performance management to the global team of PAEs, BDRs, and Account Managers.
Own global forecasting, pipeline management, and revenue reporting for the entire MSP business unit.
Oversee the global MSP Account Management function to ensure high partner satisfaction, platform adoption, and operational retention.
Standardize account health metrics, Quarterly Business Reviews (QBRs), and growth blueprints to drive increased adoption and expansion within the existing partner book of business.
Actively focus on Partner Success as an engine for growth, building frameworks that help existing MSPs successfully bundle, upsell, and resell our solutions to their end-customers to maximize mutual MRR expansion.
Manage the team of Partner Account Executives (PAEs), ensuring high-velocity execution in qualifying and converting inbound MSP leads into active, revenue-generating partners.
Oversee and optimize outbound pipeline generation strategies executed by both the BDR team and the PAEs (who share outbounding responsibilities).
Actively participate in major industry events, conferences, and roadshows to represent the company, build executive relationships, and generate high-value pipelines.
With Partner Enablement: Collaborate closely to drive structured partner success and velocity by expanding our specialized MSP courses and certification tracks, ensuring partners are fully equipped to sell and support our solutions.
With Channel Leadership: Partner to continuously refine, iterate, and optimize our overarching MSP Partner Program (including tiers, incentives, and requirements) to remain a premier choice in the channel ecosystem.
With Marketing: Partner to design, execute, and measure high-impact demand generation and account-based marketing campaigns tailored specifically to the MSP audience.
With Product & Product Marketing: Act as the "voice of the MSP," synthesizing feedback from the field to influence the product roadmap (e.g., multi-tenancy, integrations) and perfect pricing, packaging, and positioning.
Required Qualifications & Experience
Experience: 8+ years of B2B SaaS sales leadership experience, with at least 4+ years explicitly dedicated to managing MSP / Channel Partner sales and account management teams globally or across major regions.
Direct Team Management: Proven success managing and scaling a multi-tiered sales org composed of both hunting functions (Directly managing BDRs and quota-carrying PAEs) and farming functions (Account Managers).
MSP Domain Expertise: Deep comprehension of how MSPs operate, their business models (MRR, packaging, margin expectations), and their technical ecosystems.
Program & Enablement Alignment: Experience aligning sales execution with formalized partner certification pathways and global channel partner programs.
Data-Driven Leadership: Proficient in CRM architecture (e.g., Salesforce, HubSpot) and PRM (Partner Relationship Management) tools to build reliable dashboards, forecasts, and attribution models.
Travel: Ability to travel globally for partner visits, executive QBRs, and major channel events (approx. 25-30%).
In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role, depending on individual candidate level and experience, is $220,000 - $290,000, including base salary and any related bonuses or commissions.
In the US, JumpCloud provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have a flexible paid time off policy.
#LI-MH1
Where you'll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
All roles posted in United States locations do require that you be located within one of the 50 U.S. States. Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S. If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.
Language:
JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You'll work with amazing talent across each department who are passionate about our mission. We're out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You'll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud's three core values is to "Build Connections." To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your resume and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.
JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"
#LI-Remote #BI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, transcribing or summarizing interviews, and assessing responses. These tools assist our recruitment team but do not replace human judgment in hiring decisions, which are ultimately made by humans. Please see our Privacy Policy (https://jumpcloud.com/privacy) for more information about our personal data practices.
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About JumpCloud
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Boulder, CO, US
Year founded
2012