ZipRecruiter

Log In

2

Manager Remote Msp Jobs in Spring, TX (NOW HIRING)

Back Bay Networks

IT Specialist

Houston, TX · Remote

About Back Bay Networks Back Bay Networks is a dynamic and growing Managed Services Provider (MSP ... This is a remote position, but candidates must be based in the Houston, TX area to support clients ...

IronEdge Group, LTD

Systems Engineer III

Houston, TX · Remote

Systems Engineer III (This is a remote position open to applicants residing in TX, NM, AZ, CO, or ... Managed Services Providers (MSP) experience is required . Must be proficient at an advanced level ...

IronEdge Group

Systems Engineer III

Houston, TX · On-site +1

Systems Engineer III (This is a remote position open to applicants residing in TX, NM, AZ, CO, or ... Managed Services Providers (MSP) experience is required . Must be proficient at an advanced level ...

All JobsMsp JobsManager Remote Msp JobsManager Remote Msp Jobs in Spring, TX

Manager Remote Msp information

See Spring, TX salary details

$21.8K

$53K

$103.2K

How much do manager remote msp jobs pay per year?

As of Jul 14, 2026, the average yearly pay for manager remote msp in Spring, TX is $52,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $61,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Manager in a remote MSP (Managed Service Provider) environment, and how can they be addressed?

Managers in remote MSP settings often face challenges such as coordinating distributed teams, maintaining clear communication, and ensuring quick response times for client issues. To address these, it’s important to implement robust communication tools, set clear expectations for availability, and use project management platforms to monitor progress. Establishing regular check-ins and fostering a collaborative team culture can also help ensure everyone stays aligned and motivated, despite working remotely.

What is a Manager Remote MSP?

A Manager Remote MSP is a professional who oversees the operations of a Managed Service Provider (MSP) team, delivering IT services and support to clients remotely. They coordinate technical staff, manage client relationships, ensure service level agreements (SLAs) are met, and implement best practices for remote IT management. Their responsibilities include team leadership, workflow optimization, incident resolution, and strategic planning to improve client satisfaction and operational efficiency. This role is essential in ensuring seamless and proactive IT support for businesses relying on outsourced technology services.

What is the difference between Manager Remote Msp vs Service Delivery Manager?

AspectManager Remote MspService Delivery Manager
CredentialsIT certifications (e.g., CompTIA, Microsoft)IT or business management certifications
Work EnvironmentRemote, managed service provider settingTypically office-based or hybrid, client-facing
Employer & IndustryManaged Service Providers, IT servicesIT service companies, corporate IT departments
Search & Comparison IntentFocus on remote MSP management rolesFocus on service delivery and client management

The Manager Remote Msp primarily oversees remote IT services within MSPs, focusing on technical team management and service delivery. The Service Delivery Manager emphasizes client satisfaction, service quality, and operational efficiency, often in a more client-facing or hybrid setting. While both roles require IT knowledge, the Manager Remote Msp is more technical and remote-focused, whereas the Service Delivery Manager centers on client relationships and service performance.

What are the key skills and qualifications needed to thrive as a Manager Remote MSP, and why are they important?

To thrive as a Manager Remote MSP, you need a solid background in IT service management, leadership experience, and a strong understanding of managed services best practices, often supported by a bachelor's degree in IT or related fields. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and relevant certifications such as ITIL or CompTIA are typically required. Outstanding communication, problem-solving skills, and the ability to lead and motivate remote teams are crucial soft skills for this role. These skills ensure efficient service delivery, high client satisfaction, and effective team coordination in a distributed work environment.
What are popular job titles related to Manager Remote Msp jobs in Spring, TX? For Manager Remote Msp jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Manager Remote Msp jobs in Spring, TX look for? The top searched job categories for Manager Remote Msp jobs in Spring, TX are:
Manager Remote Msp jobs near you
IT Specialist

IT Specialist

Back Bay Networks

Houston, TX • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About Back Bay Networks

Back Bay Networks is a dynamic and growing Managed Services Provider (MSP) focused on delivering exceptional IT support and solutions to a diverse client base. We take a proactive, service-driven approach and pride ourselves on strong technical expertise, responsiveness, and long-term client relationships.


Our team values collaboration, accountability, and continuous improvement, and we're looking for professionals who want to grow with us.


Position Overview

We are seeking a Mid-Tier IT Specialist to join our service delivery team. This is a remote position, but candidates must be based in the Houston, TX area to support clients onsite as needed.


In this role, you will act as a key technical resource, delivering both remote and on-site support across a variety of client environments. You'll handle escalated support issues, perform system administration tasks, and contribute to ongoing client success through proactive problem-solving and strong customer engagement.


Key Responsibilities

  • Provide high-quality end-user support across Windows and macOS environments
  • Troubleshoot and resolve technical issues via phone, email, and remote tools; escalate when appropriate
  • Perform onsite support at client locations in the Houston area when remote resolution is not feasible
  • Administer and support:
    • Windows Server (2012-2022)
    • Active Directory (users, groups, GPOs)
    • Microsoft 365 and Exchange
  • Diagnose and resolve networking issues (basic firewall, ports, protocols)
  • Document all work thoroughly in the ticketing system and contribute to knowledge base improvements
  • Communicate effectively with clients and internal teams regarding issues, trends, and improvements
  • Assist with implementations, onboarding, and technical projects
  • Support pre-sales efforts as needed, including scoping and solution input


Requirements

  • 3-5 years of hands-on IT support experience (MSP experience strongly preferred)
  • Strong experience with:
    • Windows Server and Active Directory
    • Microsoft 365 administration
    • Windows and macOS support in business environments
  • Solid troubleshooting skills across systems, applications, and basic networking
  • Experience with backup and recovery solutions
  • Excellent communication and customer service skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Candidates must reside in the Houston, TX area and be able to travel within the region to provide onsite support. This role also requires occasional travel throughout the continental United States as business needs dictate.
  • Must pass a background check


Preferred (Nice to Have)

  • Experience working in an MSP environment
  • Familiarity with RMM and PSA tools
  • Certifications such as:
    • CompTIA Network+, Security+, or similar
    • Microsoft or Azure certifications
    • ITIL Foundation
  • Exposure to AWS or Azure environments


Why Join Back Bay Networks?

  • Remote-first work environment with local client engagement
  • Opportunity to work across diverse technologies and industries
  • Supportive, team-oriented culture
  • Growth opportunities in a rapidly expanding MSP
  • Focus on process improvement, automation, and service excellence


Apply Today

If you're a motivated IT professional who enjoys solving problems, working with clients, and growing your technical skillset, we encourage you to apply.

Apply