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Service Desk Manager Jobs in Spring, TX (NOW HIRING)

Syntricate Technologies

Service Desk

Houston, TX

Position- Service Desk Duration-Contract Location- Houston, TX JD * Service Desk AgentOSS AV SMEOSS ITSC SME * IT IS_Service Desk * 8-10 Years experience Regards, Pallavi Verma Sr. Technical ...

Altitude Trampoline Park

Front Desk Manager

Spring, TX · On-site

$15.25 - $19.50/hr

Front Desk Manager Description INTRODUCTION The Front Desk Manager directs and coordinates the ... Provides courteous customer service and responds to customer's questions, complaints or requests.

Eclaro

Service Desk Technician

Houston, TX

$19 - $20/hr

Service Desk Technician Job Number: 26-00755 Use your skills where innovative technology solutions ... Manage and support devices using Microsoft Intune (enrollment, policy enforcement, application ...

Univision

Assignment Desk Manager

Houston, TX · On-site

JOB TITLE: Assignment Desk Manager LOCATION: Houston Texas N+Univision 45 is looking for an Assignment Desk Editor Manager to join our team! The News Assignment Desk Manager plays a critical ...

City of Conroe

Service Desk Lead

Conroe, TX · On-site

$75.34K/yr

JOB SUMMARY The Service Desk (SD) Lead is the bridge between the end user experience, Service Desk technicians, and IT management. SD Lead Ensures daily operations run smoothly and technical issues ...

City of Conroe

Service Desk Lead

Conroe, TX · On-site

$75.34K/yr

JOB SUMMARY The Service Desk (SD) Lead is the bridge between the end user experience, Service Desk technicians, and IT management. SD Lead Ensures daily operations run smoothly and technical issues ...

City of Conroe

Service Desk Lead

Conroe, TX

$75.34K/yr

JOB SUMMARY The Service Desk (SD) Lead is the bridge between the end user experience, Service Desk technicians, and IT management. SD Lead Ensures daily operations run smoothly and technical issues ...

City of Conroe

Service Desk Lead

Conroe, TX · On-site

$75.34K/yr

JOB SUMMARY The Service Desk (SD) Lead is the bridge between the end user experience, Service Desk technicians, and IT management. SD Lead Ensures daily operations run smoothly and technical issues ...

InterSources

Service-Desk with BA

Houston, TX

Strong awareness of the Service Desk - SD SLA's, Call flow, commonly used Tools (ACD, IVR, CRM, KM etc.), Staffing, Scheduling and Queue management process * Experience in initiation and transition ...

NAES

Service Desk Technician 2

Spring, TX · On-site

Opportunity Summary The Service Desk Technician II provides technical software, hardware and ... Excellent written and oral communication/time management skills, flexibility, and the ability to ...

HM Alpha Hotels

Overnight Front Desk Manager

Houston, TX · On-site

$16.25 - $21/hr

Lead and mentor the front desk team to deliver exceptional guest service at all times * Oversee ... Manage scheduling, training, and performance evaluations for front desk staff * Ensure compliance ...

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All JobsService Desk Manager JobsService Desk Manager Jobs in Spring, TX

Service Desk Manager information

See Spring, TX salary details

$32.5K

$84.1K

$139.7K

How much do service desk manager jobs pay per year?

As of May 31, 2026, the average yearly pay for service desk manager in Spring, TX is $84,111.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $100,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most commonly searched types of Service Desk jobs in Spring, TX? The most popular types of Service Desk jobs in Spring, TX are:
What job categories do people searching Service Desk Manager jobs in Spring, TX look for? The top searched job categories for Service Desk Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Service Desk Manager jobs? Cities near Spring, TX with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Spring, TX as of May 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 78% In-person, 10% Hybrid, and 12% Remote job distribution, with an average salary of $84,111 per year, or $40.4 per hour.
Service Desk

Service Desk

Syntricate Technologies

Houston, TX

Other

Posted 18 days ago

Job description

Position- Service Desk
Duration-Contract
Location- Houston, TX
JD
  • Service Desk AgentOSS AV SMEOSS ITSC SME
  • IT IS_Service Desk
  • 8-10 Years experience

Regards,
Pallavi Verma
Sr. Technical Recruiter | Syntricate Technologies Inc.
Direct : 781-552-4333 |
Email : pallavi@syntricatetechnologies.com | Web: www.syntricatetechnologies.com
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