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Service Desk Manager Jobs in Spring, TX (NOW HIRING)

Talos Energy

IT Service Desk Manager

Houston, TX · On-site

The primary responsibility of the IT Service Desk Manager is to lead the day-to-day operation of the IT Helpdesk as Talos Energy's first line of support for technology incidents and work requests.

Talos Energy

IT Service Desk Manager

Houston, TX

The primary responsibility of the IT Service Desk Manager is to lead the day-to-day operation of the IT Helpdesk as Talos Energy's first line of support for technology incidents and work requests.

NetCov

Service Desk Specialist - Onsite

Houston, TX · On-site

$46K - $70K/yr

About the Role The Service Desk Specialist role provides technical support to clients, addressing ... As part of the managed services team, this role involves working with clients and collaborating ...

PROS

Service Desk Specialist I

Houston, TX

Reporting to the Manager of the Service Desk, the Service Desk Specialist I is responsible for delivering technical support and resolving end-user issues through in-person, hands-on assistance at the ...

NAES

Service Desk Technician 2

Spring, TX · On-site

Opportunity Summary The Service Desk Technician II provides technical software, hardware and ... Excellent written and oral communication/time management skills, flexibility, and the ability to ...

NAES Corporation

Service Desk Technician 2

Spring, TX · On-site

Opportunity Summary The Service Desk Technician II provides technical software, hardware and ... Excellent written and oral communication/time management skills, flexibility, and the ability to ...

HM Alpha Hotels

Overnight Front Desk Manager

Houston, TX · On-site

$16.25 - $21/hr

Lead and mentor the front desk team to deliver exceptional guest service at all times * Oversee ... Manage scheduling, training, and performance evaluations for front desk staff * Ensure compliance ...

Boardwalk Pipelines

Service Desk Analyst II

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is the first point of contact between end users and the IT Organization ... Experience with Freshservice Incident management * Experience providing Mobile device support

bwp

Service Desk Analyst II

Houston, TX

$19.50 - $26.75/hr

The Service Desk Analyst is the first point of contact between end users and the IT Organization ... Experience with Freshservice Incident management * Experience providing Mobile device support

PSA BDP

IT Service Desk Admin

Houston, TX · On-site

Job Title IT Service Desk Admin Education Associate Degree Location Houston - Houston, TX 77032 US (Primary) Career Level Experienced (Non-Manager) Category Information Technology Job Type Permanent ...

Bdp International

IT Service Desk Admin

Houston, TX · On-site

Position Summary Service Desk Excellence-Administrator supports Service Desk operations, Microsoft ... Manage projects and documentation from initiation through completion. Collaborate with stakeholders ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Spring, TX

Service Desk Manager information

See Spring, TX salary details

$32.5K

$84.1K

$139.7K

How much do service desk manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for service desk manager in Spring, TX is $84,111.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $100,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Spring, TX? The most popular types of Service Desk jobs in Spring, TX are:
What job categories do people searching Service Desk Manager jobs in Spring, TX look for? The top searched job categories for Service Desk Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Service Desk Manager jobs? Cities near Spring, TX with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Spring, TX as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $84,111 per year, or $40.4 per hour.
IT Service Desk Manager

IT Service Desk Manager

Talos Energy

Houston, TX • On-site

Full-time

Posted 12 days ago

Job description

POSITION SUMMARY:
The primary responsibility of the IT Service Desk Manager is to lead the day-to-day operation of the IT Helpdesk as Talos Energy's first line of support for technology incidents and work requests. This role manages a team of six direct reports, ensures timely intake, triage, escalation, and resolution of user issues, and owns the end-to-end processes for incident management, request fulfillment, and problem management coordination. The IT Service Desk Manager also owns the asset lifecycle for end-user technology (endpoints, mobile devices, and printers), including procure, stock, refresh, and retire, to ensure standards, availability, and accurate asset records. The IT Service Desk Manager drives consistent customer communication, service level performance, knowledge management, and continual service improvement, partnering closely with infrastructure, cybersecurity, enterprise applications, and vendors to restore service quickly and reduce repeat incidents. The position reports to the Enterprise Systems and Services Manager.
DUTIES & RESPONSIBILITIES:
This position is responsible for leading IT Service Desk activities, including but not limited to:
  • Lead, coach, develop, and manage performance of six Service Desk team members; build a customer-first culture and ensure appropriate coverage during business hours and planned on-call rotations as applicable.
  • Own the IT Helpdesk intake process for incidents and work requests, including prioritization, categorization, triage, routing, escalation, and closure with clear customer communication.
  • Manage incident response for end-user and enterprise technology disruptions, coordinating with internal resolver groups and vendors to restore service within agreed targets.
  • Oversee request fulfillment workflows (e.g., access, hardware/software, onboarding/offboarding intake) to ensure requests are complete, approved, tracked, and delivered as expected.
  • Own the asset lifecycle for end-user technology (endpoints, mobile devices, printers), including procure, stock, deploy, refresh, and retire, including inventory accuracy, standard builds/configurations, replacement planning, secure disposal, and coordination with purchasing and vendors.
  • Coordinate problem management activities by identifying repeat incidents, driving root-cause analysis with resolver teams, and tracking corrective actions that reduce recurring disruption.
  • Maintain and improve service desk tools and procedures, including ticket quality standards, knowledge base articles, standard operating procedures, and self-service guidance.
  • Own customer-facing communications for the Service Desk, including proactive updates during incidents and changes, and running information sessions with key stakeholder groups (e.g., Executive Assistants and departmental admins) on support processes, common issues, and new tools or standards.
  • Monitor and report on service performance (e.g., volume, response/resolution times, backlog, SLA attainment, customer satisfaction, user sentiment) and lead continual improvement actions.
  • Own customer satisfaction (CSAT) and user sentiment measurement for IT support, including survey approach and cadence, analysis of feedback and themes, and execution/tracking of action plans to improve the end-user experience.
  • Partner with Enterprise Systems, Infrastructure, Cybersecurity, and third-party providers to align support processes, escalation paths, and communications for planned changes and outages.
  • Ensure service desk practices align with IT policies and controls, including asset handling, access request documentation, and adherence to security and compliance requirements.
  • Support major incident communications and post-incident reviews, capturing lessons learned and updating knowledge and procedures accordingly.

EDUCATION & EXPERIENCE:
  • Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
  • 5+ years of progressive experience in IT end-user support/service desk operations, including experience leading or supervising a support team.
  • Hands-on experience with ITSM processes (incident, request, problem) and service desk ticketing tools; experience operating to SLAs/OLAs and reporting performance metrics.

QUALIFICATIONS & SKILLS:
  • Strong customer service mindset with ability to set expectations, communicate status, and translate technical issues into clear business language.
  • Proven people leadership skills, including coaching, performance management, and building team capability through training and knowledge sharing.
  • Working knowledge of ITIL/ITSM practices, especially incident management, request fulfillment, problem management, escalation management, and knowledge management.
  • Strong troubleshooting and triage skills across common end-user technologies (Windows, Microsoft 365, identity/access basics, printing, mobile devices, collaboration tools) with ability to determine when to escalate.
  • Ability to manage competing priorities in a high-volume environment while maintaining ticket quality, documentation, and follow-through.
  • Comfort with metrics and operational reporting (ticket trends, backlog, SLA attainment, customer satisfaction) and using data to drive continuous improvement.
  • Strong collaboration skills to coordinate with resolver teams, vendors, and business stakeholders during incidents and service restoration efforts.
  • Strong written and verbal communication skills, including facilitation of stakeholder information sessions and training for non-technical audiences.
  • Experience managing end-user technology lifecycle and IT asset practices (endpoints, mobile devices, and printers), including inventory, standard configurations, refresh cycles, and secure retirement/disposal.
  • High integrity and attention to detail, especially when handling access requests, endpoint asset procedures, and security/compliance requirements.

CERTIFICATES & LICENSES:
  • None required; ITIL Foundation, HDI Support Center Manager, or similar service management/support certifications are a plus.

PHYSICAL REQUIREMENTS:
  • Primarily office work; must be able to sit for extended periods and use hands/arms for repetitive motion (keyboard/mouse).
  • Ability to travel as needed for business meetings and project activities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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