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Service Desk Manager Jobs in Spring, TX (NOW HIRING)

NetCov

Service Desk Specialist - Onsite

Houston, TX · On-site

$46K - $70K/yr

About the Role The Service Desk Specialist role provides technical support to clients, addressing ... As part of the managed services team, this role involves working with clients and collaborating ...

PROS

Service Desk Specialist I

Houston, TX · On-site

Reporting to the Manager of the Service Desk, the Service Desk Specialist I is responsible for delivering technical support and resolving end-user issues through in-person, hands-on assistance at the ...

Empower Aesthetics

Front Desk Manager

Houston, TX · On-site

$23 - $26/hr

Front Desk Manager DEPARTMENT: Front Desk REPORTS TO: Director of Marketing and Customer Experience ... Lead front desk team to ensure quality service is provided, in an efficient manner, and daily job ...

Marriott

Overnight Front Desk Manager

Houston, TX · On-site

$16.25 - $21/hr

Lead and mentor the front desk team to deliver exceptional guest service at all times * Oversee ... Manage scheduling, training, and performance evaluations for front desk staff * Ensure compliance ...

Dexter Technologies

Service Desk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst will provide technical support and play a key role in maintaining our in-house technology infrastructure, spanning computer systems, mobile devices, and peripherals. This ...

Dexter Technologies

Service Desk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst will provide technical support and play a key role in maintaining our in-house technology infrastructure, spanning computer systems, mobile devices, and peripherals. This ...

Boardwalk Pipelines

Service Desk Analyst II

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is the first point of contact between end users and the IT Organization ... Experience with Freshservice Incident management * Experience providing Mobile device support

PSA BDP

IT Service Desk Admin

Houston, TX · On-site

Job Title IT Service Desk Admin Education Associate Degree Location Houston - Houston, TX 77032 US (Primary) Career Level Experienced (Non-Manager) Category Information Technology Job Type Permanent ...

bwp

Service Desk Analyst II

Houston, TX

$19.50 - $26.75/hr

The Service Desk Analyst is the first point of contact between end users and the IT Organization ... Experience with Freshservice Incident management * Experience providing Mobile device support

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Spring, TX

Service Desk Manager information

See Spring, TX salary details

$32.5K

$84.1K

$139.7K

How much do service desk manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for service desk manager in Spring, TX is $84,111.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $100,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Spring, TX? The most popular types of Service Desk jobs in Spring, TX are:
What job categories do people searching Service Desk Manager jobs in Spring, TX look for? The top searched job categories for Service Desk Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Service Desk Manager jobs? Cities near Spring, TX with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Spring, TX as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $84,111 per year, or $40.4 per hour.

Service Desk Manager (Management Information Systems)

Gulf Coast Blood

Houston, TX • Hybrid

Full-time

Posted 13 days ago

Job description

Service Desk Manager (Management Information Systems)

Join our team of heroes!

Are you seeking daily adventure while advancing your career? Look no further.

SCOPE OF RESPONSIBILITY

The Manager – Service Desk (IT Operations & End-User Support) leads the delivery of reliable, secure, and highly responsive IT support services across a regulated blood manufacturing environment. This role is critical to ensuring uninterrupted operations supporting donor centers, laboratory systems, manufacturing systems, and patient-care-critical technologies.

Just For You:

  • Free Parking!

  • Career advancement.

  • Engaging and exciting opportunity to support an organization that SAVES LIVES.

Tips to thrive in our culture:

  • Embody our Core Values of Commitment, Integrity, and Respect.

  • Work to actively create experiences that inspire others to save lives, each and every day.

  • Embrace doing it right, making connections, and creating desired experiences.

  • Comply with all organizational policies and standards, including safety rules, and be willing to report actual and potential violations to the appropriate supervisor or manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Service Desk Leadership & Operations (35%)

  • Lead and oversee Tier 1–2 service desk operations supporting clinical, laboratory, and corporate users.

  • Ensure consistent, high-quality end-user support across all locations and functions.

  • Manage support coverage to meet the needs of a 24/7 operational environment.

Service Delivery & ITIL Process Management (30%)

  • Establish and manage SLAs and OLAs aligned with regulatory expectations and patient safety requirements.

  • Drive ITIL-based processes, including Incident, Problem, and Request Management.

  • Monitor service desk performance metrics and KPIs to ensure service effectiveness and efficiency.

  • Identify trends and implement improvements to reduce recurring issues and enhance user experience.

Operational Support & System Availability (15%)

  • Ensure continuous availability of IT support for critical systems, including:

    • Laboratory Information Systems (LIS)

    • Donor Management Systems

    • Manufacturing Systems

    • ERP and Business Applications

  • Lead coordination and escalation for major incidents impacting business operations.

  • Support disaster recovery processes and operational continuity efforts.

Compliance & Regulatory Alignment (10%)

  • Partner with Quality, Compliance, and Regulatory teams to ensure adherence to FDA, AABB, HIPAA, and GxP standards.

  • Ensure service desk processes align with audit and validation requirements.

  • Maintain accurate documentation and support audit readiness.

Team Leadership & Vendor Management (10%)

  • Develop, coach, and mentor a high-performing team of analysts and specialists.

  • Foster a customer-focused, service-oriented culture.

  • Manage vendor relationships for outsourced support services and service desk tools.

  • Monitor vendor performance against agreed SLAs.

Required Qualifications:

Education

  • Bachelor’s degree in Information Technology, Healthcare Informatics, or related field required.

  • Master’s degree preferred.

Experience

  • 7–10+ years of experience in IT support, service desk, or IT operations.

  • 3+ years of leadership experience managing service desk or support teams.

  • Experience in healthcare, life sciences, blood banking, or regulated manufacturing required.

  • Strong knowledge of ITIL frameworks (certification preferred).

  • Experience working in validated systems and audit environments.

Preferred Qualifications:

  • Experience supporting 24/7 operations in a mission-critical environment.

  • Familiarity with ITSM platforms (e.g., ServiceNow, Ivanti, Jira Service Management).

  • Experience with service desk analytics and reporting tools.

Working Conditions & Physical Demands:

  • Work Environment: Hybrid (combination of in-office and remote work).

  • Physical Requirements: Ability to sit or stand for extended periods.

  • Travel: Occasional travel for site support or vendor engagements.

  • Schedule: Standard business hours (Monday–Friday) with after-hours availability to support a 24/7 operational environment.

Who We Are:

Since 1975, Gulf Coast Blood has been one of the nation’s largest community blood centers, serving 170 hospitals across 26 counties. Headquartered in Houston, we support the world’s largest medical complex—the Texas Medical Center—while operating 18 donor centers and hosting more than 7,000 mobile blood drives each year. As an FDA-accredited nonprofit, we provide high-quality human cellular material for both scientific and therapeutic use.

Some Jobs Change Lives. Others Save Them.

Think you have what it takes to save lives with us? We want to hear from you.


EQUAL OPPORTUNITY EMPLOYER STATEMENT

Gulf Coast Blood is an Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.