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Service Desk Manager Jobs in Spring, TX (NOW HIRING)

Empower Aesthetics

Front Desk Team Lead

Houston, TX · On-site

$23 - $26/hr

Front Desk Manager DEPARTMENT: Front Desk REPORTS TO: Director of Marketing and Customer Experience ... Lead front desk team to ensure quality service is provided, in an efficient manner, and daily job ...

Empower Aesthetics

Front Desk Team Lead

Houston, TX · On-site

$23 - $26/hr

Front Desk Manager DEPARTMENT: Front Desk REPORTS TO: Director of Marketing and Customer Experience ... Lead front desk team to ensure quality service is provided, in an efficient manner, and daily job ...

Empower Aesthetics

Front Desk Team Lead

Houston, TX · On-site

$23 - $26/hr

Front Desk Manager DEPARTMENT: Front Desk REPORTS TO: Director of Marketing and Customer Experience ... Lead front desk team to ensure quality service is provided, in an efficient manner, and daily job ...

HR Green

Service Desk Administrator I (IT)

Houston, TX · On-site

$49K - $81K/yr

At HR Green, our engineers, project managers, and support staff depend on technology that works ... We're looking for a Service Desk Administrator I who's ready to build real technical skills, make ...

Viridien

Service Desk Support Specialist

Houston, TX · Hybrid

The Service Desk Support Specialist is responsible for providing Tier 2 technical support across ... Manage user accounts, security groups, and permissions in: * On-prem Active Directory * Azure AD ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Spring, TX

Service Desk Manager information

See Spring, TX salary details

$32.5K

$84.1K

$139.7K

How much do service desk manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for service desk manager in Spring, TX is $84,111.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $100,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Spring, TX? The most popular types of Service Desk jobs in Spring, TX are:
What job categories do people searching Service Desk Manager jobs in Spring, TX look for? The top searched job categories for Service Desk Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Service Desk Manager jobs? Cities near Spring, TX with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Spring, TX as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $84,111 per year, or $40.4 per hour.
IT Technician II

IT Technician II

Bowman Consulting Group, Ltd.

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Short Description
Bowman has an opportunity for a IT Technician II to join our team in Houston, TX.
At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That's why a career at Bowman is more than a job. It is an opportunity to be part of a diverse and engaged community of professionals, to be treated as a respected and valued member of a motivated team and to be empowered to do exceptional work that advances the best interest of everyone involved. We recognize the importance of creating a work environment that is both rewarding to our employees and supportive of our unwavering commitment to provide unparalleled service to our clients.
Purpose
Perform a variety of job-related duties as assigned by the IT Service Desk Manager, IT Technician Team Lead, and other organizational stakeholders.
Responsibilities
Leadership and Direction
  • Perform work under moderate supervision. Receive direction on moderately complex assignments, tasks, and execution. Work is frequently reviewed by more senior staff to ensure application of sound techniques and principles. Review work produced by junior staff for quality assurance.

At the Operational and Company Level
  • Collaborate with senior IT team members to support departmental initiatives, expand technical knowledge, and contribute to the delivery of reliable IT services across the organization.

Do the Work
  • Set up and deploy computer equipment.
  • Install software.
  • Schedule hardware repairs with vendors.
  • Maintain computer equipment inventory.
  • Miscellaneous job-related duties as assigned by the Service Desk Manager or IT Technicians Lead.

Success Metrics and Competencies
  • Ability to work both independently and within a team environment.
  • Ability to effectively communicate with all levels of the organization and external partners.
  • Highly motivated and problem-solving attitude.
  • Strong sense of urgency in responding to constituents.
  • Effective verbal and written communication skills.
  • Strong work ethic and commitment to quality.
  • Self-reliance and ability to operate independently with limited direction.
  • Effective working relationship with internal leaders and peers, as well as external clients.
  • Ability to effectively manage multiple time-sensitive tasks.

Qualifications
  • High School Diploma or GED.
  • Courses in Computer Science.
  • Three or more (3+) years of experience in a related field.
  • Proven success troubleshooting general computer hardware.
  • Experience with Microsoft operating systems.
  • Ability to perform tasks with minimal supervision.

About Bowman
Are you ready to build a career that makes a lasting impact? At Bowman, our people are at the center of everything we do. We're committed to creating an environment where employees can thrive both personally and professionally, while helping to shape the infrastructure of tomorrow.
A career at Bowman means being part of a collaborative, forward-thinking organization where innovation, inclusion, and growth are encouraged at every level. We offer competitive compensation, a supportive work environment, and benefits designed to help our employees succeed.
Our comprehensive benefits package includes:
  • Medical, dental, vision, life, and disability insurance
  • 401(k) retirement savings plan with company match
  • Paid time off, sick leave, and paid holidays
  • Tuition reimbursement and professional development support
  • Discretionary bonuses and other performance-based incentives
  • Employee Assistance Program (EAP), wellness initiatives, and employee discounts

Eligibility for certain benefits may vary based on position, location, and employment status.
Physical Demands and Working Environment
  • Primarily indoor professional office environment which may include bright/dim light, noise, fumes, odors, and traffic.
  • Mobility around an office environment.
  • Frequent and prolonged use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • Occasional pushing or pulling up to 100 pounds.
  • Occasional reaching outward or above shoulder.

Job Description Disclaimer
Note: While this job description is intended to be an accurate reflection of the job requirements, it is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary at any time with or without notice.
Bowman is proud to be an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here.
Bowman has an obligation to provide and maintain a safe, healthy, and productive environment for its employees and clients. We are committed to maintaining a drug and alcohol-free workplace.
If you have any questions about the application process, please email recruiting@bowman.com.

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