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Help Desk Manager Jobs in Spring, TX (NOW HIRING)

RAE Security

Help Desk Technician/Dispatcher

Houston, TX · On-site

$19 - $25.75/hr

We are seeking a dynamic and enthusiastic Help Desk Technician/ Dispatcher to join our team. This ... Act as a dispatcher, managing and assigning tasks to the appropriate technical team members based ...

Qcells

Help Desk Support Technician

Houston, TX

$19 - $25.75/hr

The Help Desk Support Technician will report to the Associate Director of Digital Innovation, or another member of management that the CEO of the company may designate. This is a full-time, on-site ...

Qcells

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

The Help Desk Support Technician will report to the Associate Director of Digital Innovation, or another member of management that the CEO of the company may designate. This is a full-time, on-site ...

Houston Ballet

Full-time Help Desk Technician

Houston, TX · On-site

$19 - $25.75/hr

In the Help Desk I role, you'll provide exceptional customer support to staff while providing ... arts management, empowering you to advance your career on your terms. * Discounts and Perks:

Texas Petroleum Group

Help Desk Coordinator

Houston, TX · On-site

In this role you will evaluate work requests and manage contractors to resolve issues. Responsibilities: * Work alongside subject matter experts that help each other solve unique day to day problems ...

TEGNA Inc.

Story Desk Manager

Houston, TX

The person in this position will help manage the story development process throughout the day, having experience with the best practices of running an assignment desk and training others to excel at ...

US Physical Therapy

Help Desk Technician I

Houston, TX · On-site

$44K - $46K/yr

We seek a dynamic and highly motivated individual to join our innovative outpatient healthcare organization as a Help Desk Technician . You will demonstrate flexibility to accommodate varied shifts ...

US Physical Therapy

Help Desk Technician I

Houston, TX · On-site

$44K - $46K/yr

We seek a dynamic and highly motivated individual to join our innovative outpatient healthcare organization as a Help Desk Technician . You will demonstrate flexibility to accommodate varied shifts ...

Kforce Technology Staffing

Help Desk Lead

Houston, TX · On-site

This role will manage ticket queues, prioritize incidents and service requests, serve as an escalation point, and help improve the overall end-user support experience. Responsibilities: * Coordinate ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Spring, TX

Help Desk Manager information

See Spring, TX salary details

$33.4K

$74.6K

$110.8K

How much do help desk manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for help desk manager in Spring, TX is $74,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $89,000.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Spring, TX?

The most popular types of Help Desk jobs in Spring, TX are:

What are popular job titles related to Help Desk Manager jobs in Spring, TX?

For Help Desk Manager jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Spring, TX look for?

The top searched job categories for Help Desk Manager jobs in Spring, TX are:

What cities near Spring, TX are hiring for Help Desk Manager jobs?

Cities near Spring, TX with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $74,556 per year, or $35.8 per hour.

Compliance Help Desk Manager (Mortgage)

Houston, TX • On-site

Cornerstone Capital Bank
See more jobs at Cornerstone Capital Bankexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Job description

Who we are:
Cornerstone Capital Bancorp, Inc., headquartered in Houston, is a Texas-based financial services company dedicated to helping families, businesses, and communities thrive. Through its primary subsidiary, Cornerstone Capital Bank, the organization operates a community and business banking franchise alongside a premier national home lending, servicing, and home insurance platform-based financial services company dedicated to helping families, businesses, and communities thrive.
Guided by a core Mission, Vision and Convictions statement, Cornerstone operates 17 full-service banking locations across major Texas markets and more than 150 mortgage offices nationwide. The company has served nearly 700,000 customers through its family of brands, including Cornerstone Home Lending, Roscoe Bank, Peoples Bank, Cornerstone Servicing, and Cornerstone Insurance. Supported by 1,600 team members, Cornerstone is consistently recognized as a Fortune-certified Great Place to Work® and a Top Workplace.
Formed through the combination of Cornerstone Home Lending and The Roscoe State Bank, Cornerstone brings more than a century of experience and is the highest-capitalized new bank in Texas history.
Who we are looking for:
The Compliance Help Desk Manager is responsible for overseeing the daily operation of the Compliance Helpdesk for Cornerstone Home Lending, a division of Cornerstone Capital Bank (the "Bank"), and its affiliates, to ensure that all inquiries are responded to clearly, promptly and accurately. Also acts as Subject Matter Expert for ComplianceAnalyzer.
What you'll do:
    • Provides direction and expertise to team members, ensuring that they are provided with the tools to successfully execute their job responsibilities
      • Develops skills of team members through a combination of goal setting, delegation, training, counseling and coaching/performance management
      • Responsible for personnel actions such as hiring, terminations, promotions, performance reviews and disciplinary action
      • Motivates team members to maintain Service Level Agreements (SLAs)
      • Reallocates resources as needed, to maintain acceptable production levels
    • Oversees the intake, triage, tracking, and resolution of compliance-related inquiries, requests, and issues submitted by the business line
    • Reviews responses to Compliance Help Desk inquiries for accuracy and consistency. Monitors inquiries to ensure they are responded to within the prescribed SLA's
    • Serves as primary Subject Matter Expert for ComplianceAnalyzer
      • Reviews ComplianceAnalyzer Reports and Data to ensure accuracy of fails.
      • Reviews Release Notes from ComplianceAnalyzer to facilitate programming changes due to new regulations and/or features of the ComplianceAnalyzer interface
      • Liasion with system teams regarding required compliance changes; confirming mapping requirement for Empower to ComplianceAnalyzer
      • Document changes made with Empower and ComplianceAnalyzer for functionality and mapping, noting any inefficiencies and gaps within system(s)
    • Researches inquiries from Managers to provide more details regarding regulatory and/or Investor issues. Assists in communication with Investor regarding regulatory issues prohibiting the purchase of loans
    • Maintains training materials and "Frequently Used Responses" for Compliance Helpdesk Personnel to ensure accuracy and consistency of responses
    • Participates in the development of instructional tools and training delivery to both Compliance Helpdesk team members and business line branch personnel, as requested
    • Maintains proficiency with the loan origination system, ComplianceAnalyzer, Xcel, AllRegs, CFPB eRegs, and any additional resources available
    • Reviews Changed Circumstances to ensure loans are in Compliance with fee re-disclosure regulations, when requested
    • Reviews Outstanding Funding Conditions to determine solution to regulatory and disclosure issues
    • Reviews regulatory requirements for Federal and State regulations to determine applicability of regulation and compliance within the Empower system
    • Maintains and develops training materials regarding regulatory requirements for Production Teams
    • Oversees scheduling of team members to ensure required coverage during Compliance HelpDesk hours of operation 7:00 am to 7:00 pm CT
    • Reviews Program requirements to ensure compliance with regulations and company policy and to identify regulatory risk
    • Attends Investor trainings to ensure compliance with regulations and company policy and identify regulatory risk
    • Creates monthly & quarterly reports regarding Compliance HelpDesk activities
    • Monitors regulatory documentation to ensure it is addressed accurately and in a timely fashion in accordance with regulatory requirements
    • Analysis and communication of State and Federal Lending Laws

What you'll need to be successful:
Success in this job relies on your time management skills, organization, and positive attitude. In addition, you'll need the following qualifications:
  • Bachelor's degree. Additional qualifying work experience may be substituted for the degree requirements.
  • Minimum Five (5) years' experience in the mortgage industry in compliance, processing, closing, origination, or other operational related department
  • Deep knowledge of federal regulations and state mortgage lending laws
  • Previous supervisory experience a plus
  • Ability to multitask and meet deadlines
  • Strong attention to detail and organizational skills
  • Strong communication skills; ability to clearly and concisely express ideas and convey complex information in both verbal and written communication
  • Ability to analyze complex information
  • Ability to set priorities to accomplish tasks with minimal supervision.
  • Proficiency in Outlook, Excel, Word
  • Prefer three years of experience with Empower

What we offer:
Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance-based bonus based on position and department.
What to do next:
If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're part of our Cornerstone family, we'll continue to invest in you as a valuable asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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