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Help Desk Manager Jobs in Spring, TX (NOW HIRING)

INSPYR Solutions

Bilingual Help Desk Technician

Houston, TX · On-site

$19 - $25.75/hr

Bilingual Help Desk Technician Contract Opportunity Location: Remote in Texas Work Authorization: US Citizen, Green Card, or Authorized to Work in the US We are currently seeking a bilingual Help ...

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Scuttlebutt Services, LLC

Help Desk Technician

Spring, TX · On-site

$18.25 - $24.75/hr

Write/update technical documents related to help desk duties. * Train computer users. * Maintain daily performance of computer systems. * Install, modify, and repair computer hardware and software.

Scuttlebutt Services, LLC

Help Desk Technician

Spring, TX · On-site

$18.25 - $24.75/hr

Write/update technical documents related to help desk duties. * Train computer users. * Maintain daily performance of computer systems. * Install, modify, and repair computer hardware and software.

Talos Energy

IT Service Desk Manager

Houston, TX · On-site

The primary responsibility of the IT Service Desk Manager is to lead the day-to-day operation of the IT Helpdesk as Talos Energy's first line of support for technology incidents and work requests.

Talos Energy

IT Service Desk Manager

Houston, TX · On-site

The primary responsibility of the IT Service Desk Manager is to lead the day-to-day operation of the IT Helpdesk as Talos Energy's first line of support for technology incidents and work requests.

Texas Petroleum Group

Help Desk Coordinator

Houston, TX · On-site

In this role you will evaluate work requests and manage contractors to resolve issues. Responsibilities: * Work alongside subject matter experts that help each other solve unique day to day problems ...

Vego Garden

IT Help Desk Technician

Houston, TX

$22 - $25/hr

Document support tickets, resolutions, and technical procedures within the help desk system. * Assist with inventory management of IT equipment, software licenses, and technology assets. * Escalate ...

Vego Garden

IT Help Desk Technician

Tomball, TX · On-site

$22 - $25/hr

Document support tickets, resolutions, and technical procedures within the help desk system. * Assist with inventory management of IT equipment, software licenses, and technology assets. * Escalate ...

Vego Garden

IT Help Desk Technician

Tomball, TX · On-site

$22 - $25/hr

Document support tickets, resolutions, and technical procedures within the help desk system. * Assist with inventory management of IT equipment, software licenses, and technology assets. * Escalate ...

Retail Merchant Services

Be Seen First

Installation Technician & Help Desk Specialist (Bilingual)

Conroe, TX · On-site

$45K - $55K/yr

Track installs and inventory; manage help desk tickets through resolution. * Customer Training: Train clients to confidently use and maintain their systems. * Travel & On-Call: Occasional travel ...

GDH

Associate Help Desk Specialist II

Houston, TX · On-site

$30 - $32/hr

Manage a high-volume caseload efficiently, providing prompt and professional support. * Work ... Minimum of 5 years of experience in support desk or technical support roles. * Proven ability to ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Spring, TX

Help Desk Manager information

See Spring, TX salary details

$33.4K

$74.6K

$110.8K

How much do help desk manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for help desk manager in Spring, TX is $74,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $89,000.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Spring, TX? The most popular types of Help Desk jobs in Spring, TX are:
What are popular job titles related to Help Desk Manager jobs in Spring, TX? For Help Desk Manager jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Spring, TX look for? The top searched job categories for Help Desk Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Help Desk Manager jobs? Cities near Spring, TX with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Spring, TX as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $74,556 per year, or $35.8 per hour.
Bilingual Help Desk Technician

Bilingual Help Desk Technician

INSPYR Solutions

Houston, TX • On-site

$19 - $25.75/hr

Full-time

Posted 5 days ago

New

Job description

Bilingual Help Desk Technician
Contract Opportunity
Location: Remote in Texas
Work Authorization: US Citizen, Green Card, or Authorized to Work in the US
Job Description:
We are currently seeking a bilingual Help Desk Technician fluent in English and Spanish to support afternoon/evening coverage (approximately 3pm to 11pm CST).
The Help Desk Technicians role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools.
Major Accountabilities / Deliverables
  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Build rapport and elicit problem details from help desk customers.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform post-resolution follow-ups to help requests.
  • Develop help sheets and frequently asked questions lists for end users.

Requirements:
  • 2+ years of experience in a help desk or technical support role within an enterprise environment
  • Fluent in English and Spanish (French a plus)
  • Solid comprehension of active directory
  • Proficient in Microsoft Office Suite programs
  • A master at troubleshooting complex problems
  • Good people skills over the phone, email and in person
  • Diligent and comprehensive note taker

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/ . By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.
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