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Help Desk Manager Jobs in Austin, TX (NOW HIRING)

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the ...

Purple Communications Inc

Help Desk Technician

Austin, TX · On-site

$18.75 - $25.50/hr

Helpdesk Technician Help Desk Technician ZP Better Together is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite ...

Purple Communications, Inc

Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

The Help Desk Technician will provide fast technical assistance on company computer systems, ensuring a secure and stable computing environment for employees while troubleshooting and resolving ...

TEKsystems

Help Desk Analyst

Austin, TX · Hybrid

$23.25 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Analyst Hybrid | Monday-Friday | Day Shift Our client is growing their Help Desk team and is looking for a reliable, customer‑focused IT professional who enjoys solving problems and ...

TEKsystems

Help Desk Analyst

Austin, TX · Hybrid

$23.25 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Analyst Hybrid | Monday-Friday | Day Shift Our client is growing their Help Desk team and is looking for a reliable, customer‑focused IT professional who enjoys solving problems and ...

Robert Half

Help Desk Tier I

Austin, TX · On-site

$22 - $26/hr

Help Desk Tier I On Site | Austin, TX | Contract We are looking for a Help Desk professional to ... Manage end-user equipment by assisting with hardware ordering, tracking inventory, deployment, and ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The ideal candidate has approximately 4+ years of progressive IT support experience, including hands-on ownership of help desk tooling, workflow automation, knowledge management, endpoint ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The ideal candidate has approximately 4+ years of progressive IT support experience, including hands-on ownership of help desk tooling, workflow automation, knowledge management, endpoint ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX · On-site

$95K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The ideal candidate has approximately 4+ years of progressive IT support experience, including hands-on ownership of help desk tooling, workflow automation, knowledge management, endpoint ...

PROLIM Global Corporation

Help Desk 1

Austin, TX · On-site

$19.75 - $26.75/hr

PROLIM (www.prolim.com) is currently seeking Help Desk 1 for one of our top Client for Location ... management. SKILLS AND QUALIFICATIONS * Experience delivering superior customer service (written ...

Prolim Global

Help Desk 1

Austin, TX · On-site

$19.75 - $26.75/hr

PROLIM (www.prolim.com) is currently seeking Help Desk 1 for one of our top Client for Location ... management. SKILLS AND QUALIFICATIONS * Experience delivering superior customer service (written ...

White Lodging Services Corp

Front Desk Manager

Austin, TX · On-site

$16.75 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow. We are hiring a Front Desk Manager to lead daily front office ...

White Lodging Services Corporation

Front Desk Manager

Austin, TX

$16.75 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow. We are hiring a Front Desk Manager to lead daily front office ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Austin, TX

Help Desk Manager information

See Austin, TX salary details

$37.2K

$83K

$123.4K

How much do help desk manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for help desk manager in Austin, TX is $83,025.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Austin, TX?

The most popular types of Help Desk jobs in Austin, TX are:

What are popular job titles related to Help Desk Manager jobs in Austin, TX?

For Help Desk Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Austin, TX look for?

The top searched job categories for Help Desk Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Help Desk Manager jobs?

Cities near Austin, TX with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $83,025 per year, or $39.9 per hour.

Help Desk

Avani Technology Solutions, Inc.

Austin, TX • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 14 days ago

Job description

Position: Help Desk
Location: 4200 Smith School Road, Austin, Texas 78744
Duration: 5+ months
  • The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the utilization of computer equipment and software.
  • The contractor's responsibilities will be to provide moderately complex Level-I system support.
  • Problem analysis and resolutions in support of the Agency's Local Area Network (LAN), Wide Area Network (WAN).
  • Custom agency applications and stand-alone microcomputers;
  • Provide technical assistance in the administration of agency standard Windows operating systems, applications, software, hardware, telecommunications and networking environments;
  • Install and configure agency standard software applications;
  • Apply and configure hardware and software upgrades to agency microcomputers;
  • Log, track and resolve problem calls utilizing the Remedy help desk software package.

II. Worker Skills And Qualifications:
Minimum Requirements:
Years
Skills/Experience
2
Knowledge of microcomputer architecture and design
2
Skill in delivering excellent Level-I technical support
2
Skill in problem analysis and utilizing appropriate procedures and techniques to effect problem resolutions
2
Skill in generating detailed and accurate documentation on microcomputer hardware and software problems
2
Skill in providing quality customer service in a courteous and professional manner
2
Ability to generate detailed and accurate problem call tickets utilizing agency standard call tracking system
2
Ability to install, configure and trouble-shoot agency standard microcomputers and their related peripheral equipment
2
Experience providing phone based support in a call center or help desk environment
Preferences:
Years
Skills/Experience

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