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It Helpdesk Associate Jobs in Austin, TX (NOW HIRING)

Kendra Scott

IT Helpdesk Specialist

Austin, TX · On-site

Working knowledge managing common infrastructure technologies and tools (Meraki, O365, Azure AD, WorkspaceOne, Bomgar) * Working knowledge of Service Desk software (ServiceNow) * Understanding of ...

Kendra Scott

IT Helpdesk Specialist

Austin, TX · On-site

Working knowledge managing common infrastructure technologies and tools (Meraki, O365, Azure AD, WorkspaceOne, Bomgar) * Working knowledge of Service Desk software (ServiceNow) * Understanding of ...

CAPPS

TDA - IT - Helpdesk Specialist (56801)

Austin, TX · On-site

$4.3K - $4.5K/mo

Associate's degree in an ITrelated degree such as CIS, MIS, CS, CyberSecurity. (One year of work ... Ability to operate information technology systems; to troubleshoot and repair equipment; to ...

CAPPS

TDA - IT - Helpdesk Specialist (59460)

Austin, TX · On-site

$4.3K - $4.5K/mo

Associate's degree in an ITrelated degree such as CIS, MIS, CS, CyberSecurity. ( One year of work ... Ability to operate information technology systems; to troubleshoot and repair equipment; to ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...

Flash

IT Help Desk Technician

Austin, TX

$20 - $25/hr

Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk Technician and become an essential part of our internal success! You'll work alongside a supportive group of ...

Flash

IT Help Desk Technician

Austin, TX · On-site

$20 - $25/hr

Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk Technician and become an essential part of our internal success! You'll work alongside a supportive group of ...

Total Site Solutions

IT Help Desk Lead

Georgetown, TX · On-site

$70 - $110/hr

The IT Help Desk Lead plays a critical role in ensuring smooth, efficient, and reliable IT operations across the organization. This position combines hands‑on technical expertise with leadership ...

Systemverse

Helpdesk Support Specialist

Austin, TX · On-site

$55K/yr

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing ... Associate's or Bachelor's degree in Information Technology or a related field (or equivalent ...

Brivo

IT Support Engineer

Austin, TX · On-site

Monitor, prioritize, and resolve IT helpdesk tickets within agreed SLA guidelines while maintaining clear internal technical documentation and KB articles. Skills, Knowledge and Expertise

Geo-Logic Associates

IT Manager

Austin, TX · On-site

$120 - $170/hr

... process. IT Manager Austin, TX, US 2 days ago Requisition ID: 1124 Salary Range: $120,000.00 To ... About Geo-Logic Associates Geo-Logic Associates (GLA) is a privately held geologic, geotechnical ...

Geo-Logic Associates

IT Manager

Austin, TX · On-site

$120K - $170K/yr

About Geo-Logic Associates Geo-Logic Associates (GLA) is a privately held geologic, geotechnical ... Position Overview GLA is seeking an experienced IT leader to oversee the firm's information ...

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All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Austin, TX

It Helpdesk Associate information

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$14

$21

$32

How much do it helpdesk associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for it helpdesk associate in Austin, TX is $21.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.85 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Austin, TX?

The most popular types of It Helpdesk jobs in Austin, TX are:

What are popular job titles related to It Helpdesk Associate jobs in Austin, TX?

For It Helpdesk Associate jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Austin, TX look for?

The top searched job categories for It Helpdesk Associate jobs in Austin, TX are:

What cities near Austin, TX are hiring for It Helpdesk Associate jobs?

Cities near Austin, TX with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Austin, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,255 per year, or $21.3 per hour.

IT Helpdesk Specialist

Kendra Scott

Austin, TX • On-site

Full-time

Re-posted yesterday

Key responsibilities

  • Provide first level contact and convey resolutions to customer issues

  • Properly escalate unresolved queries to the next level of support

  • Track, route, and redirect problems to correct resources

Kendra Scott rating

6.5

Company rating: 6.5 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

19th of 30 rated jewelry retailers

Job description


About Kendra Scott
We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.
Position Overview
We are looking for a customer service-oriented Service Desk Analyst to provide technical support to users in an efficient and accurate manner. You will be performing front line engagement and will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that efficient and effective Service Desk services are maintained to the standards set forth by the company.
Objectives of this Role
  • Providing first level contact and convey resolutions to customer issues
  • Properly escalating unresolved queries to the next level of support
  • Tracking, escalating, and redirecting incidents and problems to appropriate resources

Responsibilities
  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route, and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers' expectations
  • Ensure proper recording, documentation, and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of Service Desk procedures, products, and services

Basic Qualifications
  • Minimum of 2 years of experience working in an End User Services capacity
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
  • Ability to prioritize and multi-task in a fast-paced environment
  • Ability to work successfully as part of a team
  • Ability to work a flexible schedule inclusive of holidays and weekends
  • Proficiency in English, both spoken and written
  • Basic skills related to hardware, software, and user provisioning/administration
  • Basic troubleshooting and problem-solving skills
  • Proficiency in managing both Windows and iOS environments
  • Working knowledge managing common infrastructure technologies and tools (Meraki, O365, Azure AD, WorkspaceOne, Bomgar)
  • Working knowledge of Service Desk software (ServiceNow)
  • Understanding of ITIL and Service Management practices
  • Ability to communicate effectively, both written and verbally, with technical teams, business partners, and end users
  • Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality

We are an equal opportunity employer and value diversity at our company.

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