ZipRecruiter

Log In

1

It Helpdesk Associate Jobs in Austin, TX (NOW HIRING)

Connection

Be Seen First

IT Helpdesk Specialist

Austin, TX · Remote

$37 - $39/hr

Connection has a fantastic opportunity through our Technical Staffing division for a Technical Help Center IT Specialist. This is a contract-to-hire remote position with benefits. Success in this ...

New

Kendra Scott

IT Helpdesk Specialist

Austin, TX · On-site

Working knowledge managing common infrastructure technologies and tools (Meraki, O365, Azure AD, WorkspaceOne, Bomgar) * Working knowledge of Service Desk software (ServiceNow) * Understanding of ...

Kendra Scott

IT Helpdesk Specialist

Austin, TX

Working knowledge managing common infrastructure technologies and tools (Meraki, O365, Azure AD, WorkspaceOne, Bomgar) * Working knowledge of Service Desk software (ServiceNow) * Understanding of ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, troubleshoot issues, and ensure the smooth operation of IT needs across the company. Responsibilities : • Serve as ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...

Flash

IT Help Desk Technician

Austin, TX

$20 - $25/hr

Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk Technician and become an essential part of our internal success! You'll work alongside a supportive group of ...

Flash

IT Help Desk Technician

Austin, TX · On-site

$20 - $25/hr

Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk Technician and become an essential part of our internal success! You'll work alongside a supportive group of ...

Systemverse

Helpdesk Support Specialist

Austin, TX

$55K/yr

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing ... Associate's or Bachelor's degree in Information Technology or a related field (or equivalent ...

Saronic Technologies

Associate IT Technician

Austin, TX · On-site

... helpdesk management system, ensuring resolutions are well-documented. • Maintain up-to-date ... Qualifications • Associate's or Bachelor's degree in Information Technology, Computer Science, or ...

Saronic Technologies

Associate IT Technician

Austin, TX · On-site

... helpdesk management system, ensuring resolutions are well-documented. • Maintain up-to-date ... Qualifications • Associate's or Bachelor's degree in Information Technology, Computer Science, or ...

Simplex

Contract Helpdesk / IT Systems Engineer

Austin, TX · Hybrid

$30 - $32/hr

We're looking for a polished, service-minded IT Systems Engineer to work remotely but be available ... Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email--prioritizing clarity ...

Simplex

Contract Helpdesk / IT Systems Engineer

Austin, TX · On-site

$30 - $32/hr

We're looking for a polished, service-minded IT Systems Engineer to work remotely but be available ... Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email-prioritizing clarity ...

next page

Showing results 1-20

All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Austin, TX

It Helpdesk Associate information

See Austin, TX salary details

$14

$21

$32

How much do it helpdesk associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for it helpdesk associate in Austin, TX is $21.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.85 per hour, depending on experience, location, and employer.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Austin, TX?

The most popular types of It Helpdesk jobs in Austin, TX are:

What are popular job titles related to It Helpdesk Associate jobs in Austin, TX?

For It Helpdesk Associate jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Austin, TX look for?

The top searched job categories for It Helpdesk Associate jobs in Austin, TX are:

What cities near Austin, TX are hiring for It Helpdesk Associate jobs?

Cities near Austin, TX with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Austin, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,255 per year, or $21.3 per hour.

IT Helpdesk Specialist

Connection

Austin, TX • Remote

$37 - $39/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Connection has a fantastic opportunity through our Technical Staffing division for a Technical Help Center IT Specialist. This is a contract-to-hire remote position with benefits.

Success in this role requires a positive attitude, strong customer service skills, curiosity, and a willingness to learn while supporting a fast-paced, nationwide organization.

Key Responsibilities

·         Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide.

·         Troubleshoot and resolve hardware, software, Windows, macOS, printer, network, phone, camera, and cloud service issues.

·         Manage and prioritize support requests through the IT ticketing system while delivering outstanding customer service.

·         Create and manage user accounts, permissions, and access within Okta, Active Directory, and Microsoft 365.

·         Configure, deploy, and support desktops, laptops, mobile devices, and related IT equipment.

·         Maintain accurate IT asset inventory and assist with equipment procurement and deployment.

·         Communicate project status and technical updates with team members and Technology staff.

·         Document solutions and contribute to technical knowledge resources.

·         Participate in an after-hours on-call rotation (currently approximately once every 6–8 weeks).

Required Qualifications

·         2 – 5 years IT Help Desk experience supporting Windows / Office 365 Environments

·         Basic to intermediate understanding of networking and networking principles

·         Experience supporting macOS devices.

·         Nice to Haves - Zendesk experience, Okta experience, Azure or AWS experience

·         Enjoy communicating with and helping team members with a positive, friendly disposition

·         Great communication skills, ability to listen, empathize and communicate with team members over the phone or email

·         Learn quickly, self-starter, take direction well

·         Exceptional troubleshooting skills, detail orientated

·         Ability to manage multiple projects and meet deadlines.

Company Description

Connection, a Fortune 1000 Global Solutions Provider, drives customer growth by calming the confusion of IT, guiding the connection between people and technology. The Connection brand includes Connection® Business Solutions, Connection® Enterprise Solutions, and Connection® Public Sector Solutions, which provide IT solutions and services to SMB, enterprise, and public sector markets. Connection holds hundreds of certifications with top vendors and offers expertise across multiple technology areas, delivering solutions to customers in over 174 countries.