It Helpdesk Associate Jobs in Austin, TX (NOW HIRING)

Are you an experienced IT professional looking for a high-impact, flexible opportunity in Austin, Texas? Lumenci is hiring a part-time, hybrid IT Support Specialist to lead our internal technical support, hardware provisioning, and systems administration. If you have deep expertise across the Microsoft 365 ecosystem, SharePoint, and modern IT ticketing platforms, join our team to establish scalable help desk processes and deliver exceptional technical support.
About Lumenci
Founded in 2018, Lumenci is a premier intellectual property consulting firm specialising in patent litigation, expert witness testimony, and patent monetisation for leading corporations and global law firms across the software, telecommunications, semiconductor, and emerging technology sectors.
A key part of our model is the integration of deep technical expertise with litigation strategy. Our teams support high-stakes disputes by developing technical narratives, performing rigorous analysis - including reverse engineering and source-code review - and partnering with world-class expert witnesses whose testimony shapes case outcomes in courts and arbitration forums worldwide. Alongside our services business, our iLumOS platform delivers expert-guided AI for patent intelligence, moving clients from portfolio analysis to action in minutes rather than months.
Today we work with more than 200 clients across the US, Europe, Asia, and Latin America. We have analysed over 100,000 patents, tested more than 1,000 products, and supported clients in raising over $200M in IP financing, with more than $3.5B tied to verdicts, settlements, and cost savings. That work is delivered by 150 consultants and more than 100 technical experts with exceptional academic backgrounds.
Lumenci is recognised in the IAM 300 and is Vault Top Ranked. Headquartered in Austin, Texas, we deliver end-to-end support spanning technical analysis, expert strategy, valuation, and monetisation execution. We are backed by VSS Capital Partners and Century Equity Partners, and we are growing quickly - our US team expanded 42% over the past year.
Employment Type: Part-Time | Approximately 20-25 hours per week
Work Arrangement: Hybrid/ Onsite as needed for hardware logistics
Location: Austin, Texas
Reports To: Global Managing Director
Key Responsibilities

• Administer user accounts, security groups, and access permissions across Microsoft 365, Entra ID (Azure AD), and SharePoint.
• Manage end-to-end hardware lifecycles, including configuring, imaging, deploying, and troubleshooting laptops and peripherals for local and remote employees.
• Implement, configure, and maintain a centralized IT ticketing system to establish SLA benchmarks and incident management workflows.
• Provide tier 2 technical troubleshooting for Windows and macOS environments, meeting room AV systems, and office network infrastructure.
• Author clear standard operating procedures (SOPs), employee-facing troubleshooting guides, and IT onboarding/offboarding workflows.
• Monitor endpoint compliance, enforce security best practices, and manage software license allocations.

Required Qualifications

• 3 to 5 years of hands-on technical support, help desk administration, or systems support experience.
• Advanced proficiency in Microsoft 365 administration, SharePoint site permissions/architecture, Entra ID, and Teams.
• Demonstrated experience selecting, deploying, or managing IT service management (ITSM) and ticketing software.
• Proven track record managing hardware deployment pipelines and troubleshooting complex OS and networking issues.
• Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.
• Ability to work onsite at our Austin, Texas office on scheduled days for hardware provisioning and physical IT management.

Preferred Qualifications

• Relevant industry certifications (such as Microsoft 365 Certified: Endpoint Administrator Associate, MS-900, CompTIA Network+, or Security+).
• Experience creating automated workflows using Microsoft Power Automate or basic scripting (PowerShell, Bash).
• Familiarity with Microsoft Copilot integration or AI-assisted IT help desk tools.
• Previous experience supporting professional services, legal tech, or intellectual property consulting environments.

Why you will love working for Lumenci:
Be Part of a Global Team: Joining Lumenci means joining a diverse and globally distributed team. You'll collaborate with talented individuals from different backgrounds and cultures, bringing unique perspectives to every project.
Growth and Development Opportunities: At Lumenci, we believe in recognizing and rewarding merit. We offer opportunities for merit-based promotions, allowing you to advance your career based on your performance, contributions, and dedication. We are committed to supporting your professional growth and development, providing the resources and mentorship needed to excel in your role and take on new challenges.
Benefits & Total Rewards

• Comprehensive Health & Well-being: We offer robust medical, dental, and vision insurance options that include significant company contributions toward employee premiums to support the health of our "Luminaries" and their families.
• Retirement Strategy: Lumenci provides a 401(k) program with a competitive employer-matching contribution, enabling employees to build long-term financial security.
• Performance-Based Incentives: Our total cash compensation includes a variable pay component designed to reward both individual achievements (KRAs) and overall company success.
• Time Off & Leaves: We prioritize work-life harmony through a balanced leave policy that includes accrued Paid Time Off (PTO), designated company holidays, and additional "floating" holidays for personal or cultural significance.
• Holistic Wellness Support: Beyond standard medical care, we provide dedicated Wellness Leave to address both physical health and emotional well-being, as well as paid leave for significant life events like bereavement and parental bonding.
• Culture of Autonomy & Growth: Employees benefit from a flexible, remote-first work environment that favors autonomy and provides structured support for ongoing professional development and career advancement.

Compensation and Pay Transparency
The expected hourly pay range for this part-time role is $32.00-$42.00 per hour (scheduled for approximately 20-25 hours per week). This range represents Lumenci's good-faith estimate based on the Austin, Texas market and is intended as a general guide. An individual's actual starting wage will be determined by factors including relevant hands-on IT support experience, technical certifications (e.g., Microsoft 365, CompTIA), depth of systems administration expertise, and demonstrated problem-solving skills.
Wage History: In compliance with applicable laws and our commitment to equitable hiring practices, Lumenci does not request, require, or rely on an applicant's prior wage or salary history when determining compensation at any stage of the hiring process.
Equal Opportunity Employer: Lumenci is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Accommodation: If you require a reasonable accommodation to complete this application or participate in the interview process, please let your recruiter know.
Employment Relationship: Nothing in this job description creates or is intended to create a contract of employment for any specific period of time. Employment with Lumenci, if offered, is on an at-will basis and may be terminated by either the employee or Lumenci at any time, with or without cause and with or without notice, subject to applicable law.