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Help Desk Manager Jobs in Spring, TX (NOW HIRING)

TransCore

IT Help Desk Specialist

Houston, TX

TransCore (TRN), a subsidiary of ST Engineering, is seeking three full-time IT Help Desk ... Ability to independently manage your time and handle multiple tasks. * Flexibility to work extra ...

TransCore

IT Help Desk Specialist

Houston, TX · On-site

TransCore (TRN), a subsidiary of ST Engineering, is seeking three full-time IT Help Desk ... Ability to independently manage your time and handle multiple tasks. * Flexibility to work extra ...

PennComp LLC

Helpdesk Engineer II

Houston, TX · Hybrid

You will answer incoming phone calls for our help desk and will resolve client requests. This role ... Ability to prioritize and manage multiple tasks in a fast-paced environment ...

XPERTECHS

Support Desk Specialist

Bellaire, TX

... managers, and subject matter experts. A sense of urgency for task completion and for client ... Develop help sheets and FAQ lists for end users. * Assuming the Technical Escalation Service Desk ...

bwp

Service Desk Analyst II

Houston, TX

$19.50 - $26.75/hr

The Service Desk Analyst is the first point of contact between end users and the IT Organization ... Experience with Freshservice Incident management * Experience providing Mobile device support

Avion Hospitality

PM Shift Front Desk Supervisor

Conroe, TX · On-site

$14.50 - $18.75/hr

Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or ... friendly, helpful and courteous to all guests, managers and all other associates. * Ensure the ...

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All JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Spring, TX

Help Desk Manager information

See Spring, TX salary details

$33.4K

$74.6K

$110.8K

How much do help desk manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for help desk manager in Spring, TX is $74,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $89,000.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Spring, TX? The most popular types of Help Desk jobs in Spring, TX are:
What are popular job titles related to Help Desk Manager jobs in Spring, TX? For Help Desk Manager jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Spring, TX look for? The top searched job categories for Help Desk Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Help Desk Manager jobs? Cities near Spring, TX with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Spring, TX as of May 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $74,556 per year, or $35.8 per hour.
IT Help Desk Specialist

IT Help Desk Specialist

TransCore

Houston, TX

Full-time

Posted 4 days ago

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

115th of 139 rated electronics manufacturers

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking three full-time IT Help Desk Specialists to join our team in Houston, Texas.

 

Summary:  These positions provide exceptional phone and email support to our customers experiencing software or hardware-related issues within our industry-leading products. Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and coordination of field service technicians, research and documentation of identified or reported issues, and professionally written and/or verbal communication with customers (both internal and external).

 

Essential Duties and Responsibilities Other duties may be assigned.

  • Provide technical support regarding our products to our customers experiencing usage or performance-based issues
  • Monitor email and phone communication (both internal and external) in order to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies.
  • Handle problem recognition, research, isolation, resolution and follow-up for issues that arise, properly document and escalate more complex problems to supervisor or technical staff as needed.
  • Log and track calls and maintain history records and related problem documentation.
  • Attention to detail both in communications and monitoring requirements for production systems.
  • Maintain an exceptional level of service and adhere to contractual customer performance requirement.
  • Collaborate with development, deployment, and field support teams to insure proper issue resolution and customer service.

Requirements and Qualifications: 

  • Typically requires a minimum of 2 to 3 years of helpdesk support, or equivalent.
  • Associate’s degree in computer science or related discipline and/or comparable work experience
  • Strong understanding of help desk support principles including documentation and issue ownership
  • Working knowledge of Windows Operating Systems and Microsoft Office applications
  • Excellent customer service skills with a focus on call control, attention to detail, and methodical troubleshooting
  • Strong analytical skills and reasoning ability to identified solutions to technical issues
  • Ability to effectively communicate technical information to both customers and management in written and verbal form.
  • Ability to independently manage your time and handle multiple tasks.
  • Flexibility to work extra hours as required.

Preferred: 

  • A+ Certified
  • Jira
  • Familiarity with the tolling industry

What TransCore employees say

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