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Infographic showing various job openings at Cinter Technology Services in the United States as of September 2026, with employment types broken down into 11% Full Time, and 89% Contract. Highlights an 100% Physical job distribution.

Bilingual Korean Tier 2 IT Support Specialist

Washington, DC • On-site

Cinter Technology Services
See more jobs at Cinter Technology Servicesexternal

$30/hr

Contractor

Retirement

Posted 20 days ago

Key responsibilities

  • Provide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments.

  • Troubleshoot Microsoft Active Directory issues involving user accounts, Group Policy, organizational units, permissions, and login access.

  • Support and document incidents related to Microsoft Office applications, system updates, and recurring issues, while collaborating with other support teams.

Job description

▶ Job Details
・Job Title: Bilingual Korean Tier 2 IT Support Specialist
・Client: Korean IT Services and IT Consulting
・Working Location: Washington, DC
・Working Style: Onsite
・Employment Type: 1-year Contract / W-2
・Salary: $55K-60K/year (DOE)
・Benefit: 401K Match and Insurance
・Visa Support: No
・Working Hours: 9:00 AM–6:00 PM
・Language: English and Korean (bilingual required)
▶ Position Overview
We are seeking a customer-focused, Korean/English bilingual Tier 2 IT Support Specialist with at least five years of enterprise IT support experience. This role focuses on troubleshooting Microsoft Active Directory and Windows environments while providing high-quality technical support to end users and executives.
▶ Key Responsibilities
  • Provide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments.
  • Troubleshoot Microsoft Active Directory issues involving user accounts, Group Policy, organizational units, permissions, and login access.
  • Support Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
  • Handle escalations from Tier 1 support and collaborate with Tier 3 and infrastructure teams.
  • Perform employee onboarding and offboarding and manage user access rights.
  • Provide onsite and after-hours VIP support for executives and urgent cases.
  • Document incidents and resolutions in ticketing or service-management systems.
  • Assist with software deployment, patching, and system updates.
  • Identify recurring issues and recommend long-term solutions and process improvements.
  • Ensure compliance with applicable IT security policies and procedures.
▶ The Right Candidate Will Possess
A customer-focused and dependable IT support professional with strong troubleshooting, communication, and time-management skills. The successful candidate will be comfortable supporting executives, managing multiple priorities, and resolving technical issues in a fast-paced enterprise environment.
▶ Required Qualifications & Skills
  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • At least five years of hands-on IT support experience in an enterprise environment.
  • Korean and English bilingual proficiency.
  • Strong proficiency with Microsoft Active Directory, including ADUC, Group Policy, DNS, and DHCP.
  • Experience supporting Windows 10/11, Microsoft Office, and common desktop applications.
  • Familiarity with SCCM, Remote Desktop, or similar remote-support tools.
  • Strong written and verbal communication skills.
  • Ability to prioritize and manage multiple assignments.
▶ Preferred Qualifications
  • CompTIA A+, Network+, Microsoft, or comparable certification.
  • Experience supporting IT service-desk environments with more than 500 end users.
  • Experience with VDI and macOS support.
  • Working knowledge of ITIL practices.
  • Basic PowerShell scripting experience.
  • Experience with Zendesk, ServiceNow, BMC Remedy, or similar ticketing systems.
  • Experience with mobile-device or enterprise-mobility management.
  • Experience with Windows Deployment Services and disk imaging or cloning tools.

▶ Important Notice
Beware of scams: Cinter Technology will never contact candidates from an email address ending in cintertechnology.work. Any such email is fraudulent.
No C2C: We do not accept Corp-to-Corp arrangements for this position.
 

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