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Remote Msp Jobs in Spring, TX (NOW HIRING)

Back Bay Networks

IT Specialist

Houston, TX · Remote

This is a remote position, but candidates must be based in the Houston, TX area to support clients ... Experience working in an MSP environment * Familiarity with RMM and PSA tools * Certifications such ...

IronEdge Group, LTD

Systems Engineer III

Houston, TX · Remote

Systems Engineer III (This is a remote position open to applicants residing in TX, NM, AZ, CO, or KS) As a Systems Engineer III, you will serve as a senior technical resource within our MSP ...

IronEdge Group

Systems Engineer III

Houston, TX · On-site +1

Systems Engineer III (This is a remote position open to applicants residing in TX, NM, AZ, CO, or KS) As a Systems Engineer III, you will serve as a senior technical resource within our MSP ...

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Remote Msp information

What is a Remote MSP job?

A Remote MSP (Managed Service Provider) job involves managing and supporting IT services for businesses from a remote location. Responsibilities often include monitoring networks, providing cybersecurity, troubleshooting technical issues, and maintaining cloud or on-premises infrastructure. Remote MSP professionals work with multiple clients, ensuring their IT systems run smoothly and securely. This role typically requires strong problem-solving skills, knowledge of IT management tools, and experience with remote troubleshooting.

What are the key skills and qualifications needed to thrive in the Remote Msp position, and why are they important?

To thrive as a Remote MSP (Managed Service Provider), you need strong technical skills in IT support, network administration, and cybersecurity, typically backed by relevant certifications like CompTIA A+, Network+, or Microsoft Certified Professional. Experience with remote monitoring and management (RMM) tools, ticketing systems, and cloud platforms is commonly required. Outstanding problem-solving abilities, effective communication, and self-motivation are valuable soft skills in this position. These competencies ensure efficient remote service delivery, proactive issue resolution, and high client satisfaction in a virtual work environment.

What are the typical daily tasks and challenges faced by Remote MSP professionals?

Remote MSP professionals typically handle a variety of daily tasks, such as monitoring client networks, responding to helpdesk tickets, conducting routine system maintenance, and troubleshooting technical issues. They often collaborate virtually with clients and internal teams to resolve incidents quickly and efficiently. One common challenge is efficiently prioritizing and managing multiple client requests while maintaining clear communication across remote channels. Adaptability and strong time management are key to balancing proactive service delivery with reactive problem-solving in this dynamic role.

What are the most commonly searched types of Msp jobs in Spring, TX? The most popular types of Msp jobs in Spring, TX are:
What job categories do people searching Remote Msp jobs in Spring, TX look for? The top searched job categories for Remote Msp jobs in Spring, TX are:
What cities near Spring, TX are hiring for Remote Msp jobs? Cities near Spring, TX with the most Remote Msp job openings:
Remote Msp jobs near you
IT Specialist

IT Specialist

Back Bay Networks

Houston, TX • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About Back Bay Networks

Back Bay Networks is a dynamic and growing Managed Services Provider (MSP) focused on delivering exceptional IT support and solutions to a diverse client base. We take a proactive, service-driven approach and pride ourselves on strong technical expertise, responsiveness, and long-term client relationships.


Our team values collaboration, accountability, and continuous improvement, and we're looking for professionals who want to grow with us.


Position Overview

We are seeking a Mid-Tier IT Specialist to join our service delivery team. This is a remote position, but candidates must be based in the Houston, TX area to support clients onsite as needed.


In this role, you will act as a key technical resource, delivering both remote and on-site support across a variety of client environments. You'll handle escalated support issues, perform system administration tasks, and contribute to ongoing client success through proactive problem-solving and strong customer engagement.


Key Responsibilities

  • Provide high-quality end-user support across Windows and macOS environments
  • Troubleshoot and resolve technical issues via phone, email, and remote tools; escalate when appropriate
  • Perform onsite support at client locations in the Houston area when remote resolution is not feasible
  • Administer and support:
    • Windows Server (2012-2022)
    • Active Directory (users, groups, GPOs)
    • Microsoft 365 and Exchange
  • Diagnose and resolve networking issues (basic firewall, ports, protocols)
  • Document all work thoroughly in the ticketing system and contribute to knowledge base improvements
  • Communicate effectively with clients and internal teams regarding issues, trends, and improvements
  • Assist with implementations, onboarding, and technical projects
  • Support pre-sales efforts as needed, including scoping and solution input


Requirements

  • 3-5 years of hands-on IT support experience (MSP experience strongly preferred)
  • Strong experience with:
    • Windows Server and Active Directory
    • Microsoft 365 administration
    • Windows and macOS support in business environments
  • Solid troubleshooting skills across systems, applications, and basic networking
  • Experience with backup and recovery solutions
  • Excellent communication and customer service skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Candidates must reside in the Houston, TX area and be able to travel within the region to provide onsite support. This role also requires occasional travel throughout the continental United States as business needs dictate.
  • Must pass a background check


Preferred (Nice to Have)

  • Experience working in an MSP environment
  • Familiarity with RMM and PSA tools
  • Certifications such as:
    • CompTIA Network+, Security+, or similar
    • Microsoft or Azure certifications
    • ITIL Foundation
  • Exposure to AWS or Azure environments


Why Join Back Bay Networks?

  • Remote-first work environment with local client engagement
  • Opportunity to work across diverse technologies and industries
  • Supportive, team-oriented culture
  • Growth opportunities in a rapidly expanding MSP
  • Focus on process improvement, automation, and service excellence


Apply Today

If you're a motivated IT professional who enjoys solving problems, working with clients, and growing your technical skillset, we encourage you to apply.

Apply