Remote Msp Jobs in Spring, TX (NOW HIRING)

Salary: $70,000+ Per Year

About Back Bay Networks

Back Bay Networks is a dynamic and growing Managed Services Provider (MSP) focused on delivering exceptional IT support and solutions to a diverse client base. We take a proactive, service-driven approach and pride ourselves on strong technical expertise, responsiveness, and long-term client relationships.

Our team values collaboration, accountability, and continuous improvement, and were looking for professionals who want to grow with us.

Position Overview

We are seeking a Mid-Tier IT Specialist to join our service delivery team. This is a remote position, but candidates must be based in the Houston, TX area to support clients onsite as needed.

In this role, you will act as a key technical resource, delivering both remote and on-site support across a variety of client environments. Youll handle escalated support issues, perform system administration tasks, and contribute to ongoing client success through proactive problem-solving and strong customer engagement.

Key Responsibilities

• Provide high-quality end-user support across Windows and macOS environments
• Troubleshoot and resolve technical issues via phone, email, and remote tools; escalate when appropriate
• Perform onsite support at client locations in the Houston area when remote resolution is not feasible
• Administer and support:
  • Windows Server (20122022)
  • Active Directory (users, groups, GPOs)
  • Microsoft 365 and Exchange
• Diagnose and resolve networking issues (basic firewall, ports, protocols)
• Document all work thoroughly in the ticketing system and contribute to knowledge base improvements
• Communicate effectively with clients and internal teams regarding issues, trends, and improvements
• Assist with implementations, onboarding, and technical projects
• Support pre-sales efforts as needed, including scoping and solution input

Requirements

• 35 years of hands-on IT support experience (MSP experience strongly preferred)
• Strong experience with:
  • Windows Server and Active Directory
  • Microsoft 365 administration
  • Windows and macOS support in business environments
• Solid troubleshooting skills across systems, applications, and basic networking
• Experience with backup and recovery solutions
• Excellent communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Candidates must reside in the Houston, TX area and be able to travel within the region to provide onsite support. This role also requires occasional travel throughout the continental United States as business needs dictate.
• Must pass a background check

Preferred (Nice to Have)

• Experience working in an MSP environment
• Familiarity with RMM and PSA tools
• Certifications such as:
  • CompTIA Network+, Security+, or similar
  • Microsoft or Azure certifications
  • ITIL Foundation
• Exposure to AWS or Azure environments

Why Join Back Bay Networks?

• Remote-first work environment with local client engagement
• Opportunity to work across diverse technologies and industries
• Supportive, team-oriented culture
• Growth opportunities in a rapidly expanding MSP
• Focus on process improvement, automation, and service excellence

Apply Today

If youre a motivated IT professional who enjoys solving problems, working with clients, and growing your technical skillset, we encourage you to apply.