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Remote It Support Technician Jobs in Spring, TX (NOW HIRING)

Texas Technology Group

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Remote IT Support Technician (Microsoft 365)

Houston, TX · Remote

$50K - $85K/yr

We're hiring a full-time remote support technician to own day-to-day M365 administration and ... About Texas Technology Group TTG is a managed IT services provider supporting small and mid-sized ...

IronEdge Group

IT Support Technician

Houston, TX · On-site +1

$39K - $44K/yr

IT Support Technician (This is a remote position open to applicants residing in TX, NM, AZ, CO or KS) Support Technicians provide front-line technical support to end users, troubleshoot server and ...

IronEdge Group, LTD

IT Support Technician

Houston, TX · Remote

IT Support Technician (This is a remote position open to applicants residing in TX, NM, AZ, CO or KS) Support Technicians provide front-line technical support to end users, troubleshoot server and ...

MaloneBailey LLP

IT Manager

Houston, TX · On-site +1

$92K - $112K/yr

Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems ... Strong technical knowledge of remote access technology, including Citrix XenApp, Microsoft Terminal ...

Nexarideexpress

IT Project Manager

Houston, TX · Remote

$94K - $111K/yr

As the IT Project Manager, you will be responsible for overseeing the planning, execution, and ... interpersonal skills - Fully Remote - Highly efficient, organized and flexible - Strong ...

CommonSpirit Health

IT Portfolio Manager

Houston, TX · Remote

$61.74 - $101.87/hr

Job Summary and Responsibilities This is a remote position The Portfolio Manager is accountable for ... support enterprise wide change. The Portfolio Manager must have the ability to manage business ...

Huntington

Enterprise Architect (IT)

Houston, TX · On-site +1

$66 - $85/hr

Support architecture and AI governance through standards, principles, decision criteria, guardrails ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Enterprise Architect (IT)

Houston, TX · On-site +1

$102K - $208K/yr

Support architecture and AI governance through standards, principles, decision criteria, guardrails ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Application Architect (IT)

Houston, TX · On-site +1

Lead architecture reviews and support key technical decisions. * Ensure solutions are scalable ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Application Architect (IT)

Houston, TX · On-site +1

$70K - $140K/yr

Lead architecture reviews and support key technical decisions. * Ensure solutions are scalable ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Sensia

Global IT Operations Manager, Sensia

Houston, TX · On-site +1

Coordinate IT operations with the service providers to ensure delivery of timely and effective ... Provide support and guidance to Sensia employees globally. * Oversee end user device inventory ...

J.R. Simplot Company

Credit Manager - Midwest

Houston, TX · Remote

$85K - $100K/yr

Although the role is remote, it is preferred that eligible candidates must be residing within the Central Time Zone and within close proximity of major airport to meet the 25% travel expectations ...

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Remote It Support Technician information

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How much do remote it support technician jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote it support technician in Spring, TX is $22.31, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $25.24 per hour, depending on experience, location, and employer.

What is a remote IT support technician?

A Remote IT Support Technician is a professional who provides technical assistance and troubleshooting services to users and organizations from a remote location. They help resolve hardware, software, and network issues by communicating with clients via phone, email, or remote desktop tools. Their responsibilities often include installing software, diagnosing and repairing technical problems, and guiding users through solutions. These technicians play a crucial role in maintaining the IT infrastructure and ensuring minimal downtime without having to be physically present on-site.

What are the key skills and qualifications needed to thrive as a remote IT support technician?

To thrive as a Remote IT Support Technician, you need strong problem-solving skills, knowledge of computer hardware and software, and a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and network troubleshooting applications is typically required. Exceptional communication, patience, and customer service skills help technicians effectively resolve user issues remotely. These skills ensure efficient technical support, minimize downtime, and maintain user satisfaction in a distributed work environment.

What is the difference between Remote It Support Technician vs Help Desk Technician?

AspectRemote It Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentRemote, client sites, or officeHelp desk, call center, or remote
Industry UsageIT services, tech support companiesIT support, customer service
Search IntentRemote IT support roles, technical troubleshootingHelp desk jobs, technical support

The main difference between a Remote It Support Technician and a Help Desk Technician lies in their scope and work environment. Remote It Support Technicians often handle complex technical issues remotely and may work in various settings, while Help Desk Technicians typically focus on initial support and troubleshooting via phone or chat. Both roles require similar certifications and are essential in IT support industries.

What are some common challenges faced by remote IT support technicians and how can they be managed effectively?

Remote IT Support Technicians often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating technical solutions clearly to users with varying levels of tech proficiency. To manage these challenges, technicians rely on robust remote access tools, clear documentation, and effective communication skills. Staying organized and continuously updating technical knowledge also helps in providing prompt, efficient support and maintaining a positive user experience.

What does a remote IT support technician do?

A remote IT support technician works from home to assist a business with software, hardware, computer systems, and networks. You typically answer questions from network or computer users over the phone or via the internet. Your duties include helping these employees or customers troubleshoot technical problems. During a support call or chat, you get information from the customer, define the issue, and provide a solution. Some remote IT support technicians have further maintenance responsibilities. For example, you may update software, communicate with employees to notify them of changes, and set up access for new workers.

More about Remote It Support Technician jobs
What are popular job titles related to Remote It Support Technician jobs in Spring, TX? For Remote It Support Technician jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Remote It Support Technician jobs in Spring, TX look for? The top searched job categories for Remote It Support Technician jobs in Spring, TX are:
What cities near Spring, TX are hiring for Remote It Support Technician jobs? Cities near Spring, TX with the most Remote It Support Technician job openings:
Remote It Support Technician jobs near you
Infographic showing various Remote It Support Technician job openings in Spring, TX as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $46,401 per year, or $22.3 per hour.

Remote IT Support Technician (Microsoft 365)

Texas Technology Group

Houston, TX • Remote

$50K - $85K/yr

Full-time

Posted 7 days ago

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Job description

Our clients run their businesses on Microsoft 365, and they need someone who can keep it running well.

We’re hiring a full-time remote support technician to own day-to-day M365 administration and frontline customer support — someone who knows the admin centers cold, communicates clearly with nontechnical users, and works our processes the same way every time.


About Texas Technology Group

TTG is a managed IT services provider supporting small and mid-sized businesses. We handle their Microsoft 365 environments, endpoints, and day-to-day IT support so they can focus on their work. Our clients count on us to be responsive, professional, and consistent — and that standard starts with the people on our support team.


About the role

Twelve months in, you’ll be the go-to person for everything Microsoft 365 across our client base: managing tenants, resolving user issues on the first touch, keeping documentation current, and helping clients get more value out of the tools they already pay for. You’ll work tickets end-to-end, follow our documented procedures and checklists closely, and communicate proactively so clients never wonder where things stand.


What you’ll do
• Administer client Microsoft 365 tenants — user and license management, Exchange Online, SharePoint, OneDrive, Teams, and security settings in Entra ID.

• Serve as the first point of contact for client support requests via phone, email, and remote tools, providing Tier 1/2 troubleshooting for M365, Windows 10/11, and common business applications.

• Use NinjaOne (our RMM platform) for endpoint monitoring, patching, and remote support.

• Manage support tickets from first contact through resolution, with clear documentation at every step and escalation when appropriate.

• Follow established procedures, runbooks, and checklists precisely — and flag gaps so we can improve them.

• Communicate with clients in plain, patient, professional language, keeping them informed until the issue is fully resolved.


What we’re looking for

Required:

• 2+ years providing technical support in an IT services, help desk, or managed services (MSP) environment.

• Hands-on experience administering Microsoft 365 — admin center, Exchange Online, and user/license management (not just using Office apps).

• Strong Windows 10/11 troubleshooting skills.

• Excellent written and verbal communication with non-technical users.

• A process-driven working style: you follow instructions and documented procedures carefully, document your work thoroughly, and ask questions rather than guess.

• Self-managed and dependable in a fully remote role, with reliable high-speed internet and a quiet workspace.

Nice to have:

• Microsoft certifications (MS-900, MS-102, MD-102) or CompTIA A+ / Network+.

• Experience with NinjaOne or another RMM platform (ConnectWise Automate, Datto, N-able).

• Experience with Intune / endpoint management and basic networking (DNS, DHCP, VPN, Wi-Fi).

• Prior MSP experience supporting multiple client environments.