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Level 2 It Support Jobs in Spring, TX (NOW HIRING)

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

One of Houston's leading Managed Service Providers (MSPs) is seeking a motivated, customer-focused Level 2 IT Support Engineer to join our growing team. We're looking for an IT professional who ...

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

One of Houston's leading Managed Service Providers (MSPs) is seeking a motivated, customer-focused Level 2 IT Support Engineer to join our growing team. We're looking for an IT professional who ...

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

Employee discounts One of Houston's leading Managed Service Providers (MSPs) is seeking a motivated, customer-focused Level 2 IT Support Engineer to join our growing team. We're looking for an ...

PYEK

Level 1 IT Support Technician

Katy, TX · On-site

$19.75 - $27/hr

Pyek Group has recently implemented two new Point-of-Sale systems across its properties and, with ... IT support requests submitted via the ticketing system * Triage, prioritize, and resolve Level 1 ...

Cowabunga Vegas

Level 1 IT Support Technician

Katy, TX · On-site

$19.75 - $27/hr

Pyek Group has recently implemented two new Point-of-Sale systems across its properties and, with ... IT support requests submitted via the ticketing system * Triage, prioritize, and resolve Level 1 ...

Xammax

IT Support Engineer 2

Houston, TX

$55K - $105K/yr

In the role of IT Support Engineer II, you will be instrumental in delivering high-quality ... Be an integral point for ticket escalation for higher level issues. * Accepts tickets through ...

Corporate Office

Level 1 IT Support Technician

Katy, TX · On-site

$19.75 - $27/hr

Pyek Group has recently implemented two new Point-of-Sale systems across its properties and, with ... IT support requests submitted via the ticketing system * Triage, prioritize, and resolve Level 1 ...

PVI Holdings

IT Support II

Pasadena, TX · On-site

$19.75 - $27/hr

Minimum 5 years of experience with IT Support * Experience with mentoring junior positions ... level of the work being performed. This is not an exhaustive list of all duties and ...

Foxconn Assembly LLC

IT Support Engineer

Houston, TX · On-site

The role is critical for maintaining system performance, providing first-level support, and ... Key Responsibilities: * IT Application Support: Ensure continuous functionality of both internal ...

Gulf Winds

IT Support Specialist

Houston, TX

Information Technology Location: Houston Position Type: Full-time Company Overview Gulf Winds ... The right candidate will have a strong Tier 2/3 support background and will be actively developing ...

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All JobsLevel 2 It Support JobsLevel 2 It Support Jobs in Spring, TX

Level 2 It Support information

See Spring, TX salary details

$13

$24

$40

How much do level 2 it support jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for level 2 it support in Spring, TX is $24.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $28.03 per hour, depending on experience, location, and employer.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What is a Level 2 IT Support?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What are the key skills and qualifications needed to thrive in the Level 2 IT Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

What are popular job titles related to Level 2 It Support jobs in Spring, TX? For Level 2 It Support jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Level 2 It Support jobs in Spring, TX look for? The top searched job categories for Level 2 It Support jobs in Spring, TX are:
What cities near Spring, TX are hiring for Level 2 It Support jobs? Cities near Spring, TX with the most Level 2 It Support job openings:
Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in Spring, TX as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $51,921 per year, or $25 per hour.

Level 2 IT Support Engineer

Allierad LLC

Houston, TX • On-site

Full-time

Posted 20 days ago

Job description

One of Houston's leading Managed Service Providers (MSPs) is seeking a motivated, customer-focused Level 2 IT Support Engineer to join our growing team. We're looking for an IT professional who enjoys troubleshooting technical issues, delivering exceptional customer service, and expanding their technical knowledge in a fast-paced Managed Services environment.
As a Level 2 Engineer, you will provide advanced desktop, server, cloud, and network support to our clients while collaborating with senior engineers to resolve more complex technical issues.
What You'll Do

  • Deliver exceptional customer service and ensure every client interaction meets or exceeds expectations.
  • Accurately document ticket time, work performed, and technical findings.
  • Maintain clear and detailed documentation of client environments and support activities.
  • Install, configure, and troubleshoot VoIP telephone systems.
  • Deploy and support business continuity and disaster recovery solutions.
  • Administer and troubleshoot Microsoft 365 and Google Workspace environments.
  • Install, configure, and troubleshoot desktop and laptop hardware.
  • Support Windows Server environments, including Active Directory, file sharing, user administration, and basic server maintenance.
  • Troubleshoot workstation, network, cloud, and connectivity issues.
  • Escalate complex technical issues appropriately while maintaining ownership of the client experience.
  • Prioritize multiple service requests in a fast-paced environment.
  • Learn new technologies through research, training, and hands-on experience.
  • Communicate technical concepts clearly to non-technical users.
  • Collaborate with teammates, share knowledge, and contribute to continuous improvement.
  • Participate in the on-call rotation to provide after-hours support as scheduled.
Qualifications

Required Experience

  • 3–5 years of IT help desk or technical support experience, preferably in a Managed Service Provider (MSP) environment.
  • Experience supporting:
  • Windows desktop operating systems
  • Microsoft 365 and Google Workspace
  • Windows Server environments
  • Active Directory and Group Policy
  • Backup and disaster recovery solutions
  • VPN connectivity
  • Endpoint security and antivirus platforms
  • Working knowledge of:
  • Cisco switching
  • VLANs
  • Basic routing
  • Firewall administration
  • Exposure to Microsoft Azure and/or Amazon Web Services (AWS) is preferred.
Preferred Certifications

Candidates with one or more of the following certifications are encouraged to apply:
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified IT Professional (MCITP)
  • Cisco CCNA
  • CompTIA A+
  • CompTIA Network+
  • Apple certifications
Equivalent certifications and relevant experience will also be considered.
What We're Looking For

  • Strong troubleshooting and problem-solving skills.
  • Excellent customer service and communication abilities.
  • Dependable, organized, and detail-oriented.
  • Ability to work independently while collaborating with a team.
  • Eagerness to learn new technologies and develop technical expertise.
  • Positive attitude with a commitment to delivering outstanding client service.
Additional Requirements
  • Ability to lift and move computer equipment weighing up to 50 pounds.
  • Reliable transportation.
  • Ability to commute to our Houston office.

  • Education
  • Bachelor's degree preferred.

  • Language
  • English (Required)

  • Schedule
  • Full-time (40+ hours per week)
  • Monday-Friday
  • 9-hour shift (8 work hours plus a 1-hour lunch)
  • Rotating on-call schedule, including occasional weekends
Work Location: In person (Houston, TX 77066)
Salary: commensurate with experience and qualifications