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Level 2 It Support Jobs in Spring, TX (NOW HIRING)

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

One of Houston's leading Managed Service Providers (MSPs) is seeking a motivated, customer-focused Level 2 IT Support Engineer to join our growing team. We're looking for an IT professional who ...

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

One of Houston's leading Managed Service Providers (MSPs) is seeking a motivated, customer-focused Level 2 IT Support Engineer to join our growing team. We're looking for an IT professional who ...

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

Employee discounts One of Houston's leading Managed Service Providers (MSPs) is seeking a motivated, customer-focused Level 2 IT Support Engineer to join our growing team. We're looking for an ...

PYEK

Level 1 IT Support Technician

Katy, TX · On-site

$19.75 - $27/hr

Pyek Group has recently implemented two new Point-of-Sale systems across its properties and, with ... IT support requests submitted via the ticketing system * Triage, prioritize, and resolve Level 1 ...

Cowabunga Vegas

Level 1 IT Support Technician

Katy, TX · On-site

$19.75 - $27/hr

Pyek Group has recently implemented two new Point-of-Sale systems across its properties and, with ... IT support requests submitted via the ticketing system * Triage, prioritize, and resolve Level 1 ...

Corporate Office

Level 1 IT Support Technician

Katy, TX · On-site

$19.75 - $27/hr

Pyek Group has recently implemented two new Point-of-Sale systems across its properties and, with ... IT support requests submitted via the ticketing system * Triage, prioritize, and resolve Level 1 ...

Revel Staffing

IT Support Supervisor

Houston, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...

Hermann Forwarding

IT Support Specialist

Houston, TX · On-site

$55K - $65K/yr

Provide Tier 1/2 support for desktops, laptops, mobile devices, printers, and peripherals * Image ... Maintain IT asset inventory and support onboarding/offboarding of employees * Escalate complex ...

Hermann Forwarding

IT Support Specialist

Houston, TX · On-site

$55K - $65K/yr

Provide Tier 1/2 support for desktops, laptops, mobile devices, printers, and peripherals * Image ... Maintain IT asset inventory and support onboarding/offboarding of employees * Escalate complex ...

Persona AI

IT Support Specialist

Houston, TX · On-site

Job Title: IT Support Specialist Department: IT / Infrastructure Reports To: IT Administrator ... Tier 1/2 support: Act as the first responder for end-user issues across hardware, OS, apps ...

ORS Nasco

IT Support Technician

Houston, TX · On-site

$20.50 - $28.25/hr

Document procedures, configurations, and resolutions in the IT knowledge base REQUIRED QUALIFICATIONS * 2+ years of experience in an IT Service Desk, help desk, or desktop support role * Hands-on ...

Venterra Realty

IT Support Analyst

Houston, TX · On-site

ROLE: IT Support Analyst REPORTS TO: IT Manager LOCATION: Houston, Texas Corporate Office (Onsite) THE OPPORTUNITY Join Venterra Realty as an IT Support Analyst in our Houston corporate office ...

Venterra Realty

IT Support Analyst

Houston, TX · On-site

Description ROLE: IT Support Analyst REPORTS TO: IT Manager LOCATION: Houston, Texas Corporate Office (Onsite) THE OPPORTUNITY Join Venterra Realty as an IT Support Analyst in our Houston corporate ...

TAS Energy

IT Support Specialist

Houston, TX · On-site

Maintain a high level of in-person customer interaction and visibility across supported locations. * Collaborate with internal IT teams and external vendors to resolve hardware, software, and ...

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All JobsLevel 2 It Support JobsLevel 2 It Support Jobs in Spring, TX

Level 2 It Support information

See Spring, TX salary details

$13

$24

$40

How much do level 2 it support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for level 2 it support in Spring, TX is $24.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $28.03 per hour, depending on experience, location, and employer.

What is a Level 2 IT Support?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What are the key skills and qualifications needed to thrive in the Level 2 IT Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

How to become a Level 2 IT support?

To become a Level 2 IT support technician, candidates typically need an associate degree or equivalent in information technology or a related field, along with relevant certifications such as CompTIA A+ or Network+. Gaining experience in basic troubleshooting, hardware, and software support is essential, and developing skills in networking, operating systems, and remote support tools can help advance to this role.

What are popular job titles related to Level 2 It Support jobs in Spring, TX?

For Level 2 It Support jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Level 2 It Support jobs in Spring, TX look for?

The top searched job categories for Level 2 It Support jobs in Spring, TX are:

What cities near Spring, TX are hiring for Level 2 It Support jobs?

Cities near Spring, TX with the most Level 2 It Support job openings:

Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $51,921 per year, or $25 per hour.

Level 2 IT Support Engineer

Houston, TX • On-site

Allierad LLC
1 - 10 employees
Learn more about Allierad LLCexternal

Full-time

Re-posted 12 days ago

Job description

One of Houston's leading Managed Service Providers (MSPs) is seeking a motivated, customer-focused Level 2 IT Support Engineer to join our growing team. We're looking for an IT professional who enjoys troubleshooting technical issues, delivering exceptional customer service, and expanding their technical knowledge in a fast-paced Managed Services environment.
As a Level 2 Engineer, you will provide advanced desktop, server, cloud, and network support to our clients while collaborating with senior engineers to resolve more complex technical issues.
What You'll Do

  • Deliver exceptional customer service and ensure every client interaction meets or exceeds expectations.
  • Accurately document ticket time, work performed, and technical findings.
  • Maintain clear and detailed documentation of client environments and support activities.
  • Install, configure, and troubleshoot VoIP telephone systems.
  • Deploy and support business continuity and disaster recovery solutions.
  • Administer and troubleshoot Microsoft 365 and Google Workspace environments.
  • Install, configure, and troubleshoot desktop and laptop hardware.
  • Support Windows Server environments, including Active Directory, file sharing, user administration, and basic server maintenance.
  • Troubleshoot workstation, network, cloud, and connectivity issues.
  • Escalate complex technical issues appropriately while maintaining ownership of the client experience.
  • Prioritize multiple service requests in a fast-paced environment.
  • Learn new technologies through research, training, and hands-on experience.
  • Communicate technical concepts clearly to non-technical users.
  • Collaborate with teammates, share knowledge, and contribute to continuous improvement.
  • Participate in the on-call rotation to provide after-hours support as scheduled.
Qualifications

Required Experience

  • 3–5 years of IT help desk or technical support experience, preferably in a Managed Service Provider (MSP) environment.
  • Experience supporting:
  • Windows desktop operating systems
  • Microsoft 365 and Google Workspace
  • Windows Server environments
  • Active Directory and Group Policy
  • Backup and disaster recovery solutions
  • VPN connectivity
  • Endpoint security and antivirus platforms
  • Working knowledge of:
  • Cisco switching
  • VLANs
  • Basic routing
  • Firewall administration
  • Exposure to Microsoft Azure and/or Amazon Web Services (AWS) is preferred.
Preferred Certifications

Candidates with one or more of the following certifications are encouraged to apply:
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified IT Professional (MCITP)
  • Cisco CCNA
  • CompTIA A+
  • CompTIA Network+
  • Apple certifications
Equivalent certifications and relevant experience will also be considered.
What We're Looking For

  • Strong troubleshooting and problem-solving skills.
  • Excellent customer service and communication abilities.
  • Dependable, organized, and detail-oriented.
  • Ability to work independently while collaborating with a team.
  • Eagerness to learn new technologies and develop technical expertise.
  • Positive attitude with a commitment to delivering outstanding client service.
Additional Requirements
  • Ability to lift and move computer equipment weighing up to 50 pounds.
  • Reliable transportation.
  • Ability to commute to our Houston office.

  • Education
  • Bachelor's degree preferred.

  • Language
  • English (Required)

  • Schedule
  • Full-time (40+ hours per week)
  • Monday-Friday
  • 9-hour shift (8 work hours plus a 1-hour lunch)
  • Rotating on-call schedule, including occasional weekends
Work Location: In person (Houston, TX 77066)
Salary: commensurate with experience and qualifications