ZipRecruiter

Log In

ALLIERAD

ALLIERAD

6 jobs near Columbus, OH

Allierad LLC

Level 3 IT Support Engineer

Houston, TX · On-site

One of Houston's leading Managed Service Providers (MSPs) is seeking an experienced, customer-focused Level 3 IT Support Engineer to join our growing team. We're looking for a motivated IT professi ...

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

One of Houston's leading Managed Service Providers (MSPs) is seeking a motivated, customer-focused Level 2 IT Support Engineer to join our growing team. We're looking for an IT professional who ...

Allierad LLC

Level 3 IT Support Engineer

Houston, TX · On-site

One of Houston's leading Managed Service Providers (MSPs) is seeking an experienced, customer-focused Level 3 IT Support Engineer to join our growing team. We're looking for a motivated IT professi ...

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

Benefits: * Paid time off + Holidays * 401(k) match * Oportunities for career advancement within a growing MSP * Professional Development Training * 401(k) * Employee discounts One of Houston ...

Allierad LLC

Level 3 IT Support Engineer

Houston, TX · On-site

Benefits: * Paid Time Off (PTO) + Holidays * Training & development * 401(k) * 401(k) matching * Employee discounts One of Houston's leading Managed Service Providers (MSPs) is seeking an experienced ...

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

One of Houston's leading Managed Service Providers (MSPs) is seeking a motivated, customer-focused Level 2 IT Support Engineer to join our growing team. We're looking for an IT professional who ...

Level 3 IT Support Engineer

Allierad LLC

Houston, TX • On-site

Full-time

Re-posted 7 hours ago

Job description

One of Houston's leading Managed Service Providers (MSPs) is seeking an experienced, customer-focused Level 3 IT Support Engineer to join our growing team. We're looking for a motivated IT professional who enjoys solving complex technical challenges, delivering exceptional client service, and collaborating with a team dedicated to excellence.
As a Level 3 Engineer, you will serve as a senior technical resource, providing advanced support for client environments while mentoring teammates and taking ownership of issues through to resolution.
What You'll Do

  • Deliver outstanding customer service while ensuring every client interaction exceeds expectations.
  • Accurately document time entries daily, accounting for an 8-hour workday plus a 1-hour lunch.
  • Maintain thorough and up-to-date documentation of client networks and environments.
  • Install, configure, and troubleshoot VoIP telephone systems.
  • Respond to and complete Time & Materials (T&M) service requests.
  • Deploy and support business continuity and disaster recovery solutions.
  • Administer and troubleshoot Microsoft 365 and Google Workspace environments.
  • Install, configure, and troubleshoot desktop and server hardware, including storage, networking, and peripheral components.
  • Install, configure, and support Windows Server environments.
  • Diagnose and resolve advanced network, server, workstation, cloud, and security issues.
  • Take ownership of assigned projects and service requests through successful completion.
  • Prioritize multiple tasks while maintaining attention to detail in a fast-paced environment.
  • Research and learn new technologies independently.
  • Communicate technical concepts clearly to both technical and non-technical audiences.
  • Collaborate with teammates, share knowledge, and contribute to continuous improvement.
  • Participate in the on-call rotation to provide after-hours support as scheduled.
Qualifications

Required Experience

  • 5+ years of IT engineering or systems administration experience in a Managed Service Provider (MSP) environment.
  • 5+ years of experience with:
  • Switching, VLANs, routing, and firewall administration
  • Server hardware technologies, including RAID, storage, and server platforms
  • Backup and disaster recovery solutions
  • Corporate antivirus and endpoint security
  • VPN configuration and troubleshooting
  • Microsoft Azure and/or Amazon Web Services (AWS)
Preferred Certifications

Candidates with one or more of the following certifications are encouraged to apply:
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified IT Professional (MCITP)
  • Cisco CCNA, CCDA, or CCNP
  • CompTIA Network+
  • CompTIA Project+
  • Apple certifications
Equivalent certifications and relevant experience will also be considered.
What We're Looking For

  • Strong troubleshooting and analytical skills.
  • Excellent communication and customer service abilities.
  • Dependable, organized, and accountable.
  • Ability to work independently while contributing to a collaborative team.
  • Consistent history of positive client feedback.
  • Commitment to high-quality work and professional growth.
Additional Requirements

  • Ability to lift and move computer equipment weighing up to 50 pounds.
  • Reliable transportation.
  • Ability to commute to our Houston office.
Education

  • Bachelor's degree preferred.
Additional Experience

  • Minimum of 4 years of customer service experience.
Language

  • English (Required)
Compensation

Salary: Commensurate with experience and qualifications

Schedule

  • Full-time
  • Monday-Friday
  • 9-hour shift (8 work hours plus a 1-hour lunch)
  • Rotating on-call schedule, including occasional weekends
Work Location: In person (Houston, TX 77066)